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Review 10/3/2011
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Let me start by saying that this Company get a 10 STAR rating from me and let me tell you why: 1) You cannot beat the prices anywhere else..... trust me I am "the Person" who will spend over a week for hours on end researching to make sure I have found the best deal! 2) I was charged no shipping even though I am in Northern Ca 3) this is what truly amazed me, I placed my order for the Alyssa Cal King bed at 3ish AM (yes AM) I recieved a call at around 8:30AM SAME DAY, technically a few hours later, and the gentleman I spoke to was calling TO SET UP DELIVERY THAT SAME DAY!!!!!!!! I could not believe it nor have I EVER in all my life had any furniture delivered the same day, let alone technically in less than 10 hours from ordering to delivery! I was shocked, impressed and elated!
I also want to mention and give kudos to the Delivery person who was SUPER accomodating...... I thought I had put my Mom's address for the delivery since we are in the middle of moving so I went to her house expecting him, he called me and asked me where I was and that he was outside knocking,I asked him where he was and that no one had knocked on my door, he was at my house (my mistake) so I asked him to wait for me and I would be right there, when I got home, he had the packages unloaded , I apologized to him and he offered reload and follow me to my Moms and deliver there instead AT NO CHARGE!!!! I again was so pleased and thankful!
So long story long LOL, from ordering, to delivery Ebudget Furniture has exceeded all my expectations in customer service, Truly so many companies lack true customer service now a days that it was so nice to deal with a company who goes over and beyond that! I am a customer for life now and will not go anywhere else, I also just ordered a sectional sofa and a chaise and look forward to continuing to give this hidden gem of a comapany my business for years to come. Thank you ALL at EBF.com for such an outstanding value and best of all CUSTOMER SERVICE!!
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