Blizzard Entertainment

2.3 star rating 2.3 stars - based on 109 reviews
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Customer Reviews & Ratings
Posted 7/20/2011

Don G.
Review 7/20/2011
I am an avid gamer and I have played many many games over the years and build my own PC's to play them. In December my wife talked me into buying the World of Warcraft series because she had friends that played it. She bought it and I bought it. I... Read More »
Posted 7/1/2011

Mark R.
Review 7/1/2011
Like many others, I have some major issues with Blizzard Entertainment: [1] - False and misleading information on security of accounts: They say THEY own everything including your account, and in the same breath say account security is YOUR respon... Read More »
Posted 5/5/2011

Fredda R.
Review 5/5/2011
Well I will try to make this as short and to the point as possible, however there are so many things wrong with Blizzard Entertainment and WoW it makes it hard especially if you try to be specific about the issues. Costumer support is... Read More »
Posted 4/7/2011

Cliff B.
Review 4/7/2011
Horrible customer service. Complete and utter censorship (of non-offensive material). Recently, I had a question arise that I desired an answer to. I did what any sensible person would do... I asked the question on their forums. Several posts lat... Read More »
Posted 4/6/2011

Dave M.
Review 4/6/2011
Quality products. The customer service is mediocre at best and forum moderators are oppressive and censor many legitimate subjects by either locking threads or deleting them.
Posted 1/24/2011

Jéy S.
Review 1/24/2011
This companies customer service is horrible. After I canceled my membership I was still charged for 4 months of service. Trying to reach a live person is close to impossible, I tried 4 times in one week and received an automated message that all r... Read More »
Posted 1/7/2011

Kirk M.
Review 1/7/2011
Double talk, two face, liars...that is the best I can say for this company. I began talking with the company about a lost account prior to the holidays and was assured by the first representative that I would receive the account back, and before t... Read More »
Posted 11/11/2010

Daniel H.
Review 11/11/2010
world of warcraft has always been a buggy and poorly supported game, but the fun factor kept me in it for years. until recently with patch 4.0 i think i'm finally throwing in the towel. i absolutely cannot believe that they had the audacity to rel... Read More »
Posted 10/29/2010

Chris C.
Review 10/29/2010
Until very recently I had enjoyed the products and services of Blizzard entertainment. When they went live with their patch 4.0.1 that changed rather fast. I have given them several weeks to help me resolve issues that the patched caused rendering... Read More »
Posted 10/21/2010

lanette m.
Review 10/21/2010
Yes I have a complaint. Blizzard had finally went live with their new patch 4.0.1...It's been over a week now and I have went through the channels on getting my game play corrected..(ie....Latency, lag) they have refused to answer my mail to their... Read More »
Posted 10/13/2010

Brenda P.
Review 10/13/2010
I've been playing World of Warcraft for approximately 5 years. I was recently hacked and after reporting it, I had my account restored and all items returned within a day. I am very pleased with the support I received. I do have a problem with ... Read More »
Posted 10/11/2010

bryan k.
Review 10/11/2010
Blizzard is very difficult to get ahold of. They send links allowing children to activate new account/ thus introduce a new billing cycle. I have called Blizzard and waited through waiting times (all time of day) in excess of 45 mins.

45 Mins ... Read More »
Posted 10/10/2010

Thomas D.
Review 10/10/2010
I have been a customer for 5 years now. My account was taken over by an unauthorized party twice. My compromise was due to some malicious software on my computer designed to key log my username(email) and my password. The majority of the people ... Read More »
Posted 9/29/2010

David S.
Review 9/29/2010
Before the merge of all WoW accounts to they were quite a reputable company. However today that has all changed for the worse, at least in my opinion. Ever since the merge last year (2009) my WoW account has been hacked 3 times (to my k... Read More »
Posted 9/24/2010

David C.
Review 9/24/2010
Wow, the nerd rage! I'm a daily player and I don't suffer lag like some people complain about. Perhaps you need to upgrade your hardware, or at the very least, do some maintenance on your system? I have had tickets unanswered for a couple of days... Read More »
Posted 9/11/2010

Billy Dee
Review 9/11/2010
WORST CUSTOMER SERVICE I HAVE RECEIVED FROM ANY COMPANY EVER. I have been using this company's products since the late 1990s and didn't experience problems. Until I was illegally charged multiple times for their game World of Warcraft without m... Read More »
Posted 9/9/2010

Jason S.
Review 9/9/2010
I will start by saying that I was genuinely shocked to check up on Blizzard Entertainment's BBB rating and find it sitting at a B. I remember checking a few years back, and it was actually around a D (appropriate for the level of service they prov... Read More »
Posted 8/24/2010

K C.
Review 8/24/2010
Concerned parents and anyone else who cares about human decency in the game environment should avoid video games from this company like the plague. For the past several months, I've been watching in-game "trade chat" in World of Warcraft degenera... Read More »
Posted 8/24/2010

Review 8/24/2010
I believe this company makes lots of money by making fraudulent charges to people's accounts. I had three separate charges made and I had never even heard of this company. After getting the phone number from my bank, I called them only to receive ... Read More »
Posted 8/11/2010

Amanda G.
Review 8/11/2010
Back in 9/2009 I had stopped playing WoW. Last month I was asked by a friend if I was back in WoW because they saw my main toon running around town. I was hacked. I changed my password and the next day reported to blizzard that my account had been... Read More »
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