Invicta Watch Company of America

1.6 star rating Based on 26 reviews
This company's nature of business is Watches Repair Service  
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Watches Repair Service
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Customer Reviews & Ratings
Posted 8/14/2013

Carlos H.
Worst watch and customer service department
I agree and have experienced many of the same issues and problems reported here on this site. You can be as generous as many other big corporations and have a non-profit and do humanitarian things. But, if you do not stand behind your product by p... Read More »
Posted 1/25/2013

Edward C.
Invicta repair business (Hollywood Florida) is a scam - possibly criminal enterprise
I have had the same experience as several of the other reviewers. Sent a 6-month old Invicta watch to the Florida repair center for repair, along with the $28 return shipping charge that must be paid in advance. (There's a red flag). After severa... Read More »
Posted 12/3/2012

peter c.
Worst Customer service of any company I have ever dealt with.
My story is the same as all those here I just read. My invicta 6169 Stopped working 3 months after I got it and sent to Invicta service with check for$25.00 ???! Sent in July . Was told could take up to 3 months. It's been five. Every time I call ... Read More »
Posted 11/21/2012

Very bad brand for warranty and repair
it is a very bad company. the watch is 15 months> I use this watch 2 or 3 days a week. The bracelet was broken. I sent my watch in September to change the bracelet because it is a special bracelet Invicta. The time to have an answer = 4 weeks. I ... Read More »
Posted 8/15/2012

Richard K.
Poor service
I have several Invicta watches, and will never purchase another one. the service department is apathetic and clueless. they rule by incompetance. Five months to repair a watch. Save your money and never purchase one of these timepieces. I would ra... Read More »
Posted 8/7/2012

Mike P.
You decide on how to send your money
Let me start by saying I loved my watch until... I sent my watch to Invicta for repairs. I paid $60.00 up front for the work to be done as it was out of warranty. They lost my watch. Invicta then told me my watch was only worth a fraction of t... Read More »
Posted 7/10/2012

Tonya S.
Not worth buying the watch
Unfortunately I had to send a watch in for a repair - which I was told was a "movement" problem and that it was to be sent overseas for repair. I have called the service no less that 4 times in the past several months - each time getting a differ... Read More »
Posted 7/7/2012

Timothy L.
Poor Service
I bought a Reserve Excursion about a year ago, two of the pointer markers on the bezel fell off. Sent Dec 29, 2011 and they said 3 months wait,$28 return shipping. In March I find out I owe $45 for new bezel which I didn't see on cryptic invoice t... Read More »
Posted 6/9/2012

adi t.

I send a watch for repair on march 30.
Will be ready on august 4 is what they told me becouse was shiped over sees.
5 monthes Invicta?
No more Invicta watches for me.
It is not possible something like that.
Posted 5/8/2012

Charlie R.
Terrible Repair Service
I bought an Invicta watch the last day on a Carnival cruise. Carnival would not refund or replace watch since I had already gotten off ship and the day of departure the shop is closed so after several calls to Carnival they tell me I must go thro... Read More »
Posted 2/16/2012

Helen H.
Invicta Watch Custome Service From Hell
I purchased two Baby Lupas, both watches went bad back to back in less then a years from purchase. I sent both watches in with a 25.00 money order. Little did I know they had a price increase. Okay, so now I owe them $3.00 for one watch and 28.00... Read More »
Posted 12/3/2011

Raymond W.
Bad experience with Customer Service & Repair
I purchased the Invicta Interceptor April 2011.I went on a cruise and went swimming in the Caribbean in about 6-10 feet of water. When I returned on the ship I noticed my watch had gotten water in it. My troubles had just begun. I contacted Invic... Read More »
Posted 10/28/2011

doug n.
Review 10/28/2011
worst customer service by invicta battery gave out in 7 months. if you try to replace it on your own, you void the must send it in. you pay for shipping there $12 money order for return shipping $29 replace battery ... Read More »
Posted 6/2/2011

Allison M.
Review 6/2/2011
I belong to several watch forums and have seen threads and documentation that the Sandstone dials are not Sandstone at all but a mix of sand and plastic. Eyal and the technical brand manager both were on ShopNBC saying they were genuine Sandstone.... Read More »
Posted 4/21/2011

David N.
Review 4/21/2011
Beware of the fine print. I purchased an Invicta Reserve watch at Shop NBC with a defective crown. The stem became difficult to impossible to screw into the watch. I sent the watch in to Invicta with a $28 check for postage as the Reserve collecti... Read More »
Posted 1/23/2011

Review 1/23/2011
I am glad I found this link. It will save me quite a bit of time. I already discovered the phone problems when we tried to register the warranty. After a day of calling, we sat down to read the warranty. It plainly states the waiting period as w... Read More »
Posted 1/21/2011

john t.
Review 1/21/2011
I purchased a watch from shopnbc in July 2010 and in August the bracelet broke. I sent the watch to Invicta via ups 0n 8/20. After calling Invicta several times I still do not have the watch back. Six months seems to me to be an excessive amount... Read More »
Posted 6/25/2010

William B.
Review 6/25/2010
I am surprised to see the low BBB rating for Invicta. My own company has the highest rating and the rating means a lot to me. My experience to date has been great. You get a lot of watch for the money. The movements are identified as to Swiss... Read More »
Posted 5/28/2010

Review 5/28/2010
I got a Invicta model#5075 watch in June 2009,In Sept 2009 it stopped working took to a local watch repair man,He said the movement was all messed up,Invicta says they have a 1 year Warranty ( LOL what a joke has to pay $25 for warranty work )I se... Read More »
Posted 5/17/2010

kevin C.
Review 5/17/2010
What a bunch of hype. ShopNBC and this so-called premium watch brand should be taken to task. Rebecca Biatz, who identified herself in her e mail as; Rebecca Baitz, Supervisor Customer Service, Shop NBC ( called me to assi... Read More »
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