Please Don't purchase a watch from Invicta
Bought a watch, within a month a half (I swear, honestly, no joke) the crown broke. Spend forever communicating via email asking that they cover shipping, they said "Oh no we would only cover it if it broke within a month of purchase" kept getting the
run around, finally asked for a manager, was given a name and a contact. Called her the next day, left a voice mail and guess what - no call back. Spent about 3 months communicating asking for a resolution - same old run around. This is the worst watch company
on the planet, how in the world are they still in business? Seriously, please, save your money, I love watches, and this is the worst experience of a watch purchase. Honestly not worth paying shipping and insurance to their head office (have to if you live
in Canada), then the 7$ money order fee, along with the 28 dollar money order. Bottom line, please, for the love of god, save yourself the trouble and do not purchase an invicta watch, its too much trouble than its worth. Would give negative stars if I could.
Posted on 3/19/2013
Invicta repair business (Hollywood Florida) is a scam - possibly criminal enterprise
I have had the same experience as several of the other reviewers. Sent a 6-month old Invicta watch to the Florida repair center for repair, along with the $28 return shipping charge that must be paid in advance. (There's a red flag). After several weeks of waiting, finally was able to get confirmation that they received the watch. I then had to pay in advance, about $80 for the repair. Then the watch is allegedly sent off to Switzerland for repair. Their site warns that you must be patient, as repairs may take "up to 90 days." 90 days came and went -- no watch. After the watch had been gone about 4 months, I start raising the pressure. Their so-called customer service department tells me that they are willing to send me a replacement watch - not the same exact model but a very similar one. I take the bait and say, okay, fine -- send me the new watch that has a different dial. Good enough. Oopps... Another message indicating that there's been a "mix-up" and they don't actually have that watch in stock, either. So they tell me to look around for some watch models that sell for the same price I paid for my original watch on Amazon, and that if I send them five or six model numbers of watches equal or less costly, they'll see what they have in stock and send me the new one. Oh -- but I won't get a box or other accessories, just the watch. Is this for real? I suspect this is just a delay tactic...I will be surprised if I ever see my original watch or the (alleged) "new" replacement watch. And through all of this, they never once offered to find out where exactly in the "repair" process is the watch that I sent to them four months ago! Why can't I get my own watch back? Do they send the watches to Switzerland and they simply get lost?
I suspect that this is a criminal enterprise. The fact of the matter is, they could and probably do make a substantial profit by never bothering to repair most of these watches -- at least not ones that have to go overseas. It is easier for them to keep the watch - maybe they refurbish them to use as "replacements" for other suckers -- who knows?) They get an upfront $28 for shipping, so they make that money if they never send you anything. And that's even if you were fortunate enough to use a credit card to pay the repair costs, so you can dispute those charges.
Oh...one other thing...their communications have a tag line that says "Replacements are only processed on Tuesdays and Thursdays." Okay....how many of these Invicta watches have to be replaced by the repair center, anyway? Why do they not repair them? Hmmm...perhaps because they are junk, and it's cheaper to replace junk with junk -- rather than repair it?
Check the Better Business Bureau. Last time I did, Invicta had over 1000 (!) complaints and a F rating. C'mon Florida Attorney General -- you have a business in Broward County that is engaging in interstate fraud! At what point are you going to do something.
Considering buying one of these watches? I agree with the other reviewer who said, you need to think of it as "disposable." The service center is a scam.
Posted on 1/25/2013
Worst Customer service of any company I have ever dealt with.
My story is the same as all those here I just read. My invicta 6169 Stopped working 3 months after I got it and sent to Invicta service with check for$25.00 ???!
Sent in July . Was told could take up to 3 months. It's been five. Every time I call it's a different story . I have gotten the delay from overseas excuse, the we emailed you about replacement and your email was bad ( even though I have verified it every time I have called) . When asked about replacement was told it would take a week to see if it's in stock? Seriously how stupid do you think I am. Supposedly they will call me back when they know if its in stock. Amazon gave me the info in 30 seconds,!funny it takes them a week ....hahahah, I know they are not checking. I have left very detailed messages for the "Manager" supposedly named Alissa at 1-800-327-7682 x 1128, give her a all she will never return it. Guaranteed. Filing with BBB and FTC , resigned to the fact I will never get the watch back or a replacement. Basically criminal and a scam. Going to use friends in media and try to get a story done on them .
If your going to buy one of these watches please think of them like a Bic lighter. When I runs out throw it out and save your self the time ,energy and frustrations of dealing with low level scam artists. When they answer the phone after 30 min of hold time ,they never know anything and give you no information. All I have is a case number which is worthless.
Even though it was passed the return window for Amazon I called them now 8 months later and they are now trying to resolve for me after telling them my frustrations. We'll see. Just remember " Disposable"'
Posted on 12/3/2012
Very bad brand for warranty and repair
it is a very bad company. the watch is 15 months> I use this watch 2 or 3 days a week.
The bracelet was broken.
I sent my watch in September to change the bracelet because it is a special bracelet Invicta.
The time to have an answer = 4 weeks.
I live at 2o minutes to the factory office but it is impossible to bring the watch.
I paid to send the watch by post and I paid advance to they send me back the watch. I paid for the bracelet.
They think that i will receive it in December.
It is incredible.
I am very disappointed by this brand.
I put one star because we do not put Zero .
Posted on 11/21/2012
I have several Invicta watches, and will never purchase another one. the service department is apathetic and clueless. they rule by incompetance. Five months to repair a watch. Save your money and never purchase one of these timepieces. I would rather use a sundial. Congratulations, Invicta. You lost a good customer for life. I will also tell every one of my patients to never support this loser business. I hope their company goes under, especially now. they should all be unemployed.
Posted on 8/15/2012
You decide on how to send your money
Let me start by saying I loved my watch until... I sent my watch to Invicta for repairs. I paid $60.00 up front for the work to be done as it was out of warranty. They lost my watch. Invicta then told me my watch was only worth a fraction of the $275.00 I paid for it. They said because when the watch reached the end of production it sold for only $70 or so bucks on Shop NBC. They gave me "Invicta Bucks" (80.00 to be exact) to pick out a new one from them. Of course I would need to come up with $300.00 more dollars to get another similar watch. Keep in mind the watches I chose were the same ones I could buy at Sam's club and other outlets for around $100 dollars. So I was not looking to up grade. Remember I already paid for repairs on the lost watch so the 80.00 Invicta bucks was really $20.00. Bottom Line the watch was awesome and I loved it. Invicta Service lack severely in the service end. I tell people about this and they are skeptical until I show them the emails and history of this fiasco. If it had not happened to me I would be skeptical too. Check their BBB rating in Florida if you think I am exaggerating. http://www.bbb.org/south-east-florida/business-reviews/watches-dealers/invicta-watch-company-of-america-in-hollywood-fl-27002445#reasonrating
Posted on 8/7/2012
Not worth buying the watch
Unfortunately I had to send a watch in for a repair - which I was told was a "movement" problem and that it was to be sent overseas for repair. I have called the service no less that 4 times in the past several months - each time getting a different answer about when the watch would be returned. I was told in May that the watch would be shipped to my on 6/27. Today is 7/10 & I called AGAIN only to hear a completely different story about the watch and that the shipment has been delayed - and of course now a completely different time estimate.
I am actually fine waiting for the watch, if the information that I received was consistent. But I cant seem to get a straight story out of anyone & guaranteed if I call back again, I will get a different answer.
Posted on 7/10/2012
I bought a Reserve Excursion about a year ago, two of the pointer markers on the bezel fell off. Sent Dec 29, 2011 and they said 3 months wait,$28 return shipping. In March I find out I owe $45 for new bezel which I didn't see on cryptic invoice they emailed me and was absurd because of the supposed "5 year warranty". After paying the "RANSOM" they say another 3 months June 23rd is new return date. I called about June 29 and the girl says" Oh, its coming from overseas. When it gets here we'll give it a tracking number". ARE YOU FRIGGING KIDDING ME!!! All I want is my watch!!! Its now July 7, 2012 and way past the promised return date. I'll never buy another and I can't believe some Attorney General hasn"t taken the reins on this. Almost criminal repair work and false warrantys. Why don't you just make it a 50-60-70 year warranty. Every time I see Eyal Lalo I want to kick the screen. All I've learned is if your thinking of buying an Invicta you better grab your ankles.
Posted on 7/7/2012
I send a watch for repair on march 30.
Will be ready on august 4 is what they told me becouse was shiped over sees.
5 monthes Invicta?
No more Invicta watches for me.
It is not possible something like that.
Posted on 6/9/2012
Terrible Repair Service
I bought an Invicta watch the last day on a Carnival cruise. Carnival would not refund or replace watch since I had already gotten off ship and the day of departure the shop is closed so after several calls to Carnival they tell me I must go through the Invicta repair center. Brand new watch and it costs me $21 dollars to ship the watch and $28 to repair under warranty but I thought I would really like the watch till I learned the issues with their repair site. It runs for 3 or 4 hours and quits and then I reset the time and it quits again. I sent the watch in for repair to their FL facility on March 21,2012 and I did not realize that the reapirs then get shipped overseas when they get enough to send. Checked the website 5/8/2012 and it now has a date of August 20, 2012. 5 months of my one year warranty will be gone sitting at their location. Obviously this tells me that they have a HUGE amoount of watches coming in for repair so the quality must be terrible. My first and last Invicta watch. Time to buy a new watch since nobody seems to know for sure when I will see the watch again. All I get through email is 90 days once it arrives overseas.
Posted on 5/8/2012
Invicta Watch Custome Service From Hell
I purchased two Baby Lupas, both watches went bad back to back in less then a years from purchase. I sent both watches in with a 25.00 money order. Little did I know they had a price increase. Okay, so now I owe them $3.00 for one watch and 28.00 for the other. I call a couple of weeks into this and ask about my watches.
I'm told there is a balance that needs to be paid. Okay, I pay. Guess what? They never process the payment so it falls off at my bank. When I call back in a couple of weeks to find out where my watches are, I'm told again there is a balance to be paid before they ship my repaired watches. Okayyy lets do this again, I pay in full I check at bank the payment goes through. I call the very next day to ask if they are shipped, and OMG! the same customer service rep Irwin is on the phone saying there is a balance due. I hit the roof! Now he is trying to tell me there is a charge for a crystal. There was not a thing wrong with either crystal, although one watch did have condensation under the crystal. The watches just stopped working. I have 5 year warranty on both watches and they are about nine months old when both break down.
I send off an email, and get back the response that my watches are being worked on it can take 90days to get them back. ARE YOU SERIOUS! 90days! It's a fricken watch not a Rolls Royce being built from scratch. I tell them I'm going to call the Attorney General on them I think they are doing something wrong there. I get an email saying my watches will be returned without being repaired. How about that for BS without the bull. Will keep you posted on what happens from here, But I can tell you this much Invicta watches and ShopNBC can forget about me as customer.
By the way check out the closed captioning on ShopNBC. I know closed captioning can mangle the translations of some words, but what is going across the screen on that station is downright cryptic and scary. It's been that way for months. Why the FCC has not stepped in is another mystery.
Posted on 2/16/2012
Bad experience with Customer Service & Repair
I purchased the Invicta Interceptor April 2011.I went on a cruise and went swimming in the Caribbean in about 6-10 feet of water. When I returned on the ship I noticed my watch had gotten water in it. My troubles had just begun. I contacted Invicta Repair and paid the fee to return the watch for repair. After three months I called Customer Service to find out the status of my watch repair, after several calls no one could tell me the status of the repair, finally after several more calls someone told me that the watch had to be sent to Switzerland for repair and it would take another three months. Three months later I called to check on the repair and no one could find my watch. I then called ShopNBC and spoke to the assistant to the president of the watch division. He said he would look into the situatation regarding my watch. Three days later he called me back and told me Invicta had located my watch and would send it to me via FedEx.
Invicta Customer service is the worst I have ever had to deal with. To me Customer Service is just as important as the watch is. My hat goes off to
ShopNBC for helping me find my watch and having it returned. I will never by another invicta watch or recommend them to anyone.
Posted on 12/3/2011
worst customer service by invicta
battery gave out in 7 months. if you try to replace it on your own, you void the warranty.you must send it in.
you pay for shipping there $12
money order for return shipping $29
replace battery $10
after spending $49, they tell me it will take 3 months to change the battery.Do not waste your time or money.
Posted on 10/28/2011
I belong to several watch forums and have seen threads and documentation that the Sandstone dials are not Sandstone at all but a mix of sand and plastic. Eyal and the technical brand manager both were on ShopNBC saying they were genuine Sandstone.
On a WatchGeeks thread, a man got an Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch for his wife, a diamond fell out so he took it to a jeweler to put a new one in. The jeweler told the man that they were not diamonds, they were crystals.
There are WatchGeek threads where people have bought water resistant watches, only to have them flood in a pool, shower of just doing dishes.
On ShopNBC it was stated that if it said Swiss at the 6, then it was Swiss Made. People took off their case backs and the movements said Made In China. There are pictures as documentation on Watch forums. I, myself experienced this on a 5 of my Invicta's.
Eyal was on TV and said his warranty covered everything. It does not, you have to pay for almost anything on the watch to be repaired.
I sent in the float hand SANIII OQ and had to wait over 6 months to get it back.
Eyal claimed, on ShopNBC, that his grandmother designed a limited number of Russian Diver Invicta's for the Russian Navy to give to their officers. There is no proof of this and no one in Russia can remember this. The watch company's in Russia are upset, rightfully so, over this, they even tried to find someone who could verify it and couldn't, there are articles on this on other watch forums and on Google.
The Reserve Speedway with the Dubois Depraz malfunctioned badly. It was stated that Eyal was going to have "loud conversations with them" When someone emailed a top guy at Dubois Depraz, I saw the email, where he said that Invicta never purchased movements from them.
Invicta says they have a factory in Switzerland, a member of the forum asked where and was banned. Invicta said they were "moving its manufacturing from Chiasso, Switzerland to a new factory in L'Abbaye. "Our new factory will be ready in April 2003, and it is located about 100 steps from the Breguet factory," A google search does not show this to be an Invicta factory but Montres Claude Meylan is there. They said they worked with Invicta in 2003, on some pieces, but don't know where Invicta makes watches now.
Invicta has COSC watches and some were sent out without the certificates to the customers. A search on Google states that the owner can not request a certificate duplicate, only the watch company can. If you search, watch company's are happy to do this for their customers. Invicta won't do it. I was told "we don't do that" I asked why and was told "we just don't".
There is a man that runs another watch forum, he has kept issues with Invicta and the documentation alive on his watch forum, so that people can see the truth. The technical brand manager for Invicta and a ShopNBC host made threats to him and his family. They took his personal information off the Invicta watch forum (WatchGeeks) and made it public on the web. This man gets threats from members of Invicta's watch forum, saying they are going to beat him up. Invicta allows members of their forum to post dead fish photo's in threads where this mans name is brought up. This shows that Invicta will threaten anyone who asks too many questions and brings up the truth.
Everything on here is true and is my experience with Invicta. Everything I have stated can be backed up with documentation.
Posted on 6/2/2011
Beware of the fine print. I purchased an Invicta Reserve watch at Shop NBC with a defective crown. The stem became difficult to impossible to screw into the watch. I sent the watch in to Invicta with a $28 check for postage as the Reserve collection supposedly is covered under a five year warranty. They apparently do not include stem issues in their warranty coverage. I wonder what other parts of the watch are not covered and that I would have to pay then for the full cost of fixing their defect.
This will be my last Invicta Reserve watch. I am sorry that I own others.
Posted on 4/21/2011
I am glad I found this link. It will save me quite a bit of time. I already discovered the phone problems when we tried to register the warranty. After a day of calling, we sat down to read the warranty. It plainly states the waiting period as well as the shipping and handling fee. Although we were entitled to the extended warranty free of cost through NBC, we decided that if anything happened to the watch, we probably would not use it.
Well the watch is just great after two years of beating it around, forgetting it was on and swimming, etc. However, the deployment clasp started releasing last month. Knowing the wait for service, I bought a spare Invicta. When I e-mailed Invicta to inquire about replacing the clasp, I got no answer. I do not expect to get one.
After reading the reviews, I will find a local watch repairman and get a replacement clasp. My husband will install it. We have already purchased the tool to remove the clasp for just a few $$.
I love Invicta's watches, but getting an answer on the phone or through e-mail seems to be nearly impossible. VERY frustrating. After hearing the other reviews, I would not feel comfortable sending it to them if I could get through.
I too have seen some of the NBC clips where the host gives incorrect information. Specifically a clip where an NBC hostess said that you can leave the watch on your nightstand and be able to find it in the dark. Anyone with a watch with luminous hands knows they don't glow all night.
Overall, I think they make great watches and NBC presents them well for the most part. However, if you do have a problem, they need to A. clean up their communication issues and wait time. B. If they can't fix the watches correctly under warranty or not, then they should farm the warranty work out to someone who can. There is one big contractor in the US who does the warranty work for at least six watch brands.
Posted on 1/23/2011
I purchased a watch from shopnbc in July 2010 and in August the bracelet broke.
I sent the watch to Invicta via ups 0n 8/20. After calling Invicta several times I still do not have the watch back. Six months seems to me to be an excessive amount of time. They either should repair the watch or replace it with equal value.
Certainly I will think long and hard before buying another Invicta product.
Posted on 1/21/2011
I own over 100 Invicta watches, Im more than satisfied with all my purchases. To me they make some of the best timepices in the watch business. I would rate them 5-star
Posted on 10/13/2010
I am surprised to see the low BBB rating for Invicta. My own company has the highest rating and the rating means a lot to me. My experience to date has been great. You get a lot of watch for the money. The movements are identified as to Swiss, Swiss parts, Japan, etc. Customer service has been very helpful . They sent me a free replacement pin for a broken watch band and I fixed it myself. No problems with my watches. The lesser priced models have gold plating that is applied to the entire band and consequently on close inspection you can see there is no plating between links where they rub together. But the plating is durable on even these inexpensive models and looks fine from a normal distance. The Reserve models cost more and are top notch. I personally own maybe 10 Invictas purchased over the past three years and they all run fine. I have purchased maybe twenty for gifts to my customers and employees over the past year and they are still wearing them.
Check out the warranty terms on higher priced watches. Many are for shorter term than Invicta's available 5 year warranty. You can afford to pay shipping on a Swiss made automatic chronograph that you paid Invicta maybe $1,5000 for which compares with a brand name product for double the price or more. If you are paying $75 to $100 for their dive watches and have bad luck with it, then the cost of shipping is a factor I know.
Posted on 6/25/2010
I got a Invicta model#5075 watch in June 2009,In Sept 2009 it stopped working took to a local watch repair man,He said the movement was all messed up,Invicta says they have a 1 year Warranty ( LOL what a joke has to pay $25 for warranty work )I sent the watch in Oct 2009 said 8 to 10 weeks to fix,Received watch back in Jan 2010 watch was NEVER fix came back still broken Plus they scratched the back of my new watch all up,Now starts the real fun I had to call them over & over again the week I received the watch back all they did was hang up on me ALL the time,I called them 30 times one Day,I finally got some one to talk to me after I told them I would just get a hold of the BBB,So they told me to send the watch back again Jan 11/2010)& they would fix it,well this went around & around I kept asking about my watch & it was always some thing else then finally in April they told me they sent the watch to Switzerland for repair ( This is not true at all)So what it comes down to is I just received the watch back today 05/28/2010 they had it for over 20 weeks this time,They never fixed it again & didn't replace the back case plate they scratched up like they said they would So all they did was hold on to my watch till the warranty run out and they sent it back to me I believe some looked at it the first time it was sent back,They saw the movement was no good so they just played games with me for the next 9 month waiting for the warranty to run out so they would not have to replace this watch,So I call today 05/28/2010 as soon as I opened the box & saw they never fixed after all this time.40 calls today they hang up on me every time after they got my Case number this place has the worst customer service I have ever seen in my life,Boy do I wish I still lived in Florida I would be returning the piece of just in person.
Posted on 5/28/2010