Im trying to figure out why everyone is so upset about a MEMBERSHIP charge??? What do you think MEMBERSHIP means people? They clearly state in the first order package, as well as in the FAQ section that if you don't either order a pair of shoes or skip that month then you will be charged. You women are just lazy and didnt read the information and now you're upset. Even in the commercial it says "For $39.95 a month, you get..." This is just like a gym membership. If you sign up for one and never go work out you're still charged the MEMBERSHIP fee!
I personally love JF. I havent had any problems with them. I'm up to my 5th pair of shoes and have yet to expierence any issues. Even when I had to make an exchange. I had ordered a pair of shoes that were a bit too small and unlike SHOE DAZZLE they simply sent me a return label and without me even sending the incorrect size shoes back they sent me my replacement pair. Now I understand they arent the highest quality but seriously ladies, the shoes $39.95. You can't expect Christian Louboutin shoes at Macy's clearence prices. I think that what JF is doing is wonderful and I've recommended a few of my friends. Stop complaining ladies and do your homework before you give out your credit card number!
Posted on 9/13/2011
Business responded on 10/11/2011
Thank you for the feedback Kandy. We just want to add that while we are a monthly membership, there's never any obligation to make a purchase. As long as you log into your boutique between the 1st-5th and click "Skip This Month" your account will never be charged. Should you forget to skip, a store credit is placed in your boutique that's good toward any item on the website. And as always, we offer free and easy returns and exchanges within 30 days.
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SCAM
the membership fine print is deceptive the opt-out model is on watch from consumer protection agencies in something called negative options marketing after calling customer service there is a pressure tactic and it is still unclear as to whether our account
was cancelled THE COMBINATION OF ALL OF THESE FACTORS MAKE THIS BUSINESS VERY DISREPUTABLE. I have never felt the need to write negative reviews on ANY company in my life, but this company is probably close to Payday Loans and Title Loans for BAD BUSINESS
PRACTICE there was a class action lawsuit brought against them for this practice in 2011, only a year after they became operational to anyone interested in joining this company be aware that they will have at least a $40 stake on your debit and credit information
monthly unless you are OK with that, i would highly suggest another company I would just not patron this company
Posted on 5/15/2013
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Justfab.co.uk RETURNS AND VIP - SCAM!
When trying to return my parcel, I rang at least 10 times over a period of two days to organise a time for my parcel to be collected and not once did anyone answer. I finally got through to someone via the online chat service, where I was told my parcel
would be picked up on the Wednesday. I spent all of Wednesday from 9am-6pm as I was told these were the delivery hours and no one came to pick up my parcel. I contacted them the following day and was told that no arrangement had been made for my parcel to
be picked up, so it was 'rearranged' to the following week. It was picked up, but it has now been over one week and I still haven't received a refund so I am quite worried!! Also, when I looked into it, the 'VIP member' which I was automatically signed up
to when I made a purchase meant that each month £35 is deducted from your account, and if you don't pend this online then the money isn't returned!!! When I tried to cancel this, they kept asking me why I would want to cancel this, and I politely told them
I didn't want to be a member. They were very persistent, and I finally managed to cancel it after a 10 minute unnecessary and costly phone call. I think its a complete scam and definitely wouldn't recommend using this website!!
Posted on 5/15/2013
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SCAM
DO NOT SIGN UP WITH THIS COMPANY!!! If you ever want to cancel you can forget it because you are stuck. First of all they will try to entice you with all of these additional offers. Finally, when you do cancel, your credit card will continue to get charged.
They will not refund your money and if you choose to cancel, you will lose your "credit" (your money). They will continue to read from their terms of service agreement to you and when you repeatedly tell them that you have cancelled the account five months
ago they will not listen. I am at a crossroads here. I just want the $200.00 back that was stolen from me over the past five months that I thought my account was closed. I want no more merchandise from this company. It's cheap and the quality is highly misrepresented.
Seriously, if high end fashion consultants have lowered themselves to this level of quality then obviously they are just very desperate for a job. I have contacted the BBB, Federal Trade Commission and Consumer Affairs in hopes that I will get my money back
and that this company will be forced to change their business policies to prevent future consumers from going through the same lies and deceit I have been dealing with from JustFab. Please people support your local businesses. Kimora doesn't need any more
money and especially not free money from screwing over consumers who follow her terms of service in cancellling their accounts.
Posted on 5/9/2013
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THE WORST
I had a friend suggest this site to me, so I signed up (never purchased anything as their stuff is not for me). I recently have been trying to clean up my email, so I have been unsubscribing from places that are not of interest to me. I have unsubscribed
and cancelled my account with them and I still get emails almost daily. I have contacted them multiple times, and I get the same useless reply every time. I am thankful I have never given this company any money, this is the first time I have ever had a problem
being removed from an email list. Mostly, I would just really like to stop getting emails suggesting shoes I would never wear. It's obnoxious.
Posted on 5/3/2013
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Shocked.
I'm appalled. I ordered a pair of shoes about, 3 months ago? And having no idea that this site charges 40 dollars a month, I was happy for the time being. Now, about 120 dollars is gone. POOF. I would have liked it to be more obvious that they charge 40
dollars a month, and I am planning on cancelling my membership tomorrow. I've heard that the customer service is horrible, so if I find that they don't get the job done, I will be writing another review. :[
Posted on 4/5/2013
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428056
I'm excited to use this product
Posted on 3/6/2013
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No so Fab
I called to get my membership cancelled because their website doesn't give you the option to do so yourself... When I called I was not listened to, the customer service rep just kept trying to sell me things... I know this is their job, to try and keep people buying, but if I call you to cancel my account, and I tell you what I want, stop talking and listen to me and do what I need you to do. When she finally says ok let me go ahead and cancel this for you, they put me on hold and then come back tell me that it is cancelled and that if I ever want to go back to the site, to call them to get the account reactivated... I went to the account to make sure that everything was done, and the account shows active, and my credit card information is still in it... Now why the hell are you not able to remove my information? Your shoes are ridiculously uncomfortable and I do not wish to ever do business with you so you should have the option to remove my information from your site. This is ridiculous. I was a member of Kim Kardashian's site for a while and I was able to cancel my account online and they DID NOT KEEP my information... I hate the Kardashians, but at least they do business the right way. You business has been reported to the BBB and I sure hope other people are doing the same thing. ZERO stars to this ridiculous excuse for a business.
Posted on 2/28/2013
Business responded on 3/12/2013
Carolina R., We do apologize for any misunderstanding. Our customer service is very important to us and your information has been forwarded to our Quality Assurance Manager for further review and the proper training will be implemented. We would like to let you know there is definitely no obligations in making purchases every month. Our VIP Program is listed under “How JustFab works” on the website. In the terms and conditions it does state once you have made your first purchase you become a VIP member and our terms and conditions apply to you. The terms and conditions can be found at the bottom page of our website. It states once you become a VIP member that you must log into your account between the 1st-5th of every month and either make a purchase, or click the “Skip This Month” button. If you do nothing by the 5th, you are then debited $39.95 which turns into a JustFab member credit, good for any one item of $39.95. We also have another option called Pay As You Go. To have your account switched to this option, you would simply let our Fashion Consultants know via phone. We do require our members to contact us to cancel their account for verification purposes. Rest assured, once your account has been canceled your credit card information is disabled and will no longer be billed. Our members privacy is one of our utmost priorities and no further access to your account can be granted without your authorization. If you have any other questions or concerns, our Fashion Consultants will gladly confirm your accounts status at 866-337-0906, available 24 hours a day, 7 days a week.
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Bad place to get a gift card from!!
I receive gift cards EVERY holiday and I got one today for Valentines. This was the first time getting one from "notsofab" I went through tons of shoes finally picking two pair and was happy because at checkout it said Buy one get one half. I TRIED checking out but it kept asking for my credit card # and there was no option to pay with a gift card..I searched their site and of course way down at the bottom in small print it gives gift card info. I clicked that and entered my gift card # and then, THE CHECKOUT TOTAL WENT UP! I finally just called them and the rep was NO HELP. She kept asking ME questions like she called me! It was useless but apparently if you're there shopping for the first time with them as a "gift recipient" (AKA, they cant have your credit card on file) you aren't crap and those "super cool deals"DONT apply to u! NEVER.AGAIN.
Posted on 2/14/2013
Business responded on 3/12/2013
Maria A., Our apologies due to any confusion. Our gift cards are redeemable for any one $39.95 item on the website, or depending on the amount listed on the gift card. However, with our promotions, we do make known to our members that no store credits, other deals can be combined in purchasing from the sale. Once you have redeemed your gift card your store credit appears in your boutique for you to use. Again, we apologize for any inconvenience this may have caused. Should you have any further questions please contact us at 866-337-0906 available 24 hours 7 days a week.
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Shoes shoes shoes
I have been a member and customer of Justfab on and off for a few years and now I am a consistent customer. Exchanges are very easy to do with the online chat feature or by just making a phone call. Being able to do hassle free exchanges means a great deal to me! Not all styles fit me the same.
The beginning of the month for most online shoe companies can get a little hectic, but I never find it to be unreasonably difficult.
My favorite features besides the shoes themselves of course :) are the free shipping and the rewards program.
Try it out for yourself and see what you think!
Posted on 1/31/2013
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I have been shopping at Just Fab for months. I have increased my over expensive shoe colection threefold! I love the membership rewards program. I buy a lot of shoes at the bogo sale and get points then before you know it I have a free credit for another shoe! I cant get that at the mall OR such a diverse collection of shoes that is everchanging! Not to mention free shipping and returns.
Customer service is great and always helpful as well. There has never been a time where I felt frustrated because I needed answers and didnt have them. My shoes always arrive in record time and they are always in great condition. The website is very user friendly and easy to navigate and they even have a community where you can post and look at other peoples outfits.
Even if you think 39.95 is steep for a shoe, I have paid three times that for shoes that I no longer wear. I have grown my shoe collection from shopping the BOGO sale. If you just shop the BOGO sale ITS STILL BETTER THAN THE MALL!
Posted on 1/30/2013
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Justfab is truly Just Fabulous!
I love this company for many reasons so I will try to narrow it down! Besides the great pricing, weekly happy hour deals, and bogo specials, the website is fun and and easy to manage. Not only do they have customer reviews of all the products, but videos of women walking in the shoes as well, to make it easier to purchase online and actually get what you're expecting. One of the best features is the free shipping for returns and exchanges, I think it's only fair when trusting and online retailer to feel comfortable exchanging when something doesn't work, and they make it so easy! I deal with other companies that make you wait to mail back the return item and get your credit refunded, and then you have to buy the item again in the proper size or color (if it's still in stock) - not cool. But Justfab ships out your exchange item the moment the post office accepts the return, and that is awesome! Another bonus of dealing with this company is the constant giveaways and contests. I've won so much free stuff from them! And it's always fun to participate in a contest even if you don't win. With those opportunities and the interaction on their facebook page, I've met so many other Justfab lovers and made a lot of friends that I enjoy talking to every day. I appreciate that this company invites and actually listens to customer feedback, I've seen them make changes for the better based on our suggestions and that is a great feeling. I love being a VIP member and I have my fingers crossed for the day I get to become an Elite! Thanks Justfab for all you do!
Posted on 1/30/2013
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JF is more than a company, JF is a community.
It all started when I saw a picture of a sole sister on Facebook of a shoe named Aurora and ever since I have been hooked with Justfab.com. I have been a member and loyal customer for almost 3 years and I have to say that I will remain a customer because this company not only offers a great service but they also listen to their clients needs and expectations.
Being a student and fashion blogger challenges me to find the best deals in fashion trends. JF brings amazing designer inspired shoes and handbags that I am totally crazy. You can be fabulous and look like a million bucks with a fraction of the price if you buy at Justfab.
JF is more than a company; JF is a community where I have had the pleasure to meet amazing women who share my same passion for shoes and fashion and I would like to thank them for helping me establish these bonds.
All in all, I truly recommend this company to anyone who is passionate about shoes and handbags. All items are 39.95 with free shipping included to the United States. Don’t be afraid and give them a try you won’t regret it =)
Posted on 1/29/2013
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My experience with JustFab
I have been a member on JustFab's website for 2 1/2 years. They gave me the courage to play with fashion and the confidence to strut my stuff. I was a very poor college student when I joined them. I am now out of college and they still help me stay fashionable on a budget. It never fails that when I walk out of the house in JustFab shoes, bags, jewelry and even sunglasses people have to know were I got them. I have still have and wear every style that I bought from JustFab a year ago and two years ago. I still can wear them!
They are comfortable and they look like I spent hundreds of dollars on a pair of shoes as well as their handbags, jewelry, sunglasses and their denim. They way their products wear is just incredible. Not only do I get my own personal stylist but if I want something different next month I can be specific on what I want. For example, I want a great pair of brown knee high boots and that is it. They will only send you those options. Also their customer service is amazing as well. If your shoe doesn't fit or you get it in the mail and decide you don't want that style you just send it back for free! Yes, for free, they pay for shipping and handling both ways. I have only had that problem were the shoes didn't fit one time. I called and within minutes they sent an email with a printable shipping label and all I had to do was drop it off at the post office. Their service extends from their website to twitter, facebook, and instagram. They are constantly posting things and chatting back and forth with their customers. When they comment on an outfit of mine I do a little freakout dance, because they know fashion.
The reason I had to return a pair of shoes for being to big, was because I was too lazy to read the reviews. People review a lot on JustFab's website and they are usually dead on. I always take the reviewers advice and I never have a problem. Not only do they have a review section to ever shoe they also have a section to show you a model walking in the shoes. This has helped me tremendously with judging if they are too tall or too short or not the right color and so forth. They also have a description beside each shoe saying the height and material they are. As well as what to wear it with.
This is why I love them so much! They tell you everything you need to know about a pair of shoes and it is only for $39.95 and they have so many promotions and contests as well as rewards. I have 38 products from JustFab and yes I am addicted. I have probably gotten 15 of them for free do to their rewards program and sales. I just cannot say enough great things about JustFab! Just give them a chance and you will become a fashionista with out the debt. You will be the woman all of the women want to be.
Posted on 1/28/2013
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Just fab is not fab
I used to work for just fab, and the company is every where . It's a premature company that was not thought all the way through . The manager in the Charlotte nc office (Anna skidmore) is horrible . All she does is sit on her but and complain or drink all day or having parties. She is only 28 yrs old and want to have fun. And Leo she sits in his office all day and notice nothing that goes on .on the floor . These ppl have rude awakening coming I have a big lawsuit against them ,to show there true colors. Please ppl read those fake terms that change almost every week.
Posted on 1/27/2013
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SCAM!!!!!!
I ordered a pair of boots in December, which came and in which I was charged the correct amount. Three weeks later, I was unknowingly charged $39.95. When I called my bank to dispute the charge, they automatically knew to which charge I was disputing before I even named the company. They asked, "Is it JustFab?"
When I spoke to JustFab, they refused to refund the money telling me that I unknowingly signed up for a monthly $39.95 program and that it would continue unless I cancelled my membership. Membership? What membership? They are a SCAM and I would NEVER order from them and would suggest NO ONE order from them.
Looking online at the millions of complaints, I see the manifestation of a class action lawsuit in the works.
Posted on 1/18/2013
Business responded on 3/12/2013
Karyn A., We do apologize for any misunderstanding. We would like to let you know there is definitely no obligations in making purchases every month. Our VIP Program is listed under “How JustFab works” on the website. In the terms and conditions it does state once you have made your first purchase you become a VIP member and our terms and conditions apply to you. The terms and conditions can be found at the bottom page of our website. It states once you become a VIP member that you must log into your account between the 1st-5th of every month and either make a purchase, or click the “Skip This Month” button. If you do nothing by the 5th, you are then debited $39.95 which turns into a JustFab member credit, good for any one item of $39.95. We also have another option called Pay As You Go. To have your account switched to this option, you would simply let our Fashion Consultants know via phone. We strive to make sure our members are aware of JustFab's VIP Program. We are a shoe and handbag club of the month. How the VIP program works, is available before making your purchase by clicking to agree to terms before checking out. The terms are also stated on the receipt included in the package below with step by step instructions on how to simply Skip The Month to avoid the $39.95 member credit that you can use on your next purchase. We do require our members to contact us to cancel their account for verification purposes. If you have any other questions or concerns, our Fashion Consultants will gladly confirm your accounts status at 866-337-0906, available 24 hours a day, 7 days a week.
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Extremely Poor Company
I recently had the unfortunate opportunity to deal with this company. At first everything looked as if it was a good deal, but then after receiving the product I then started to realize how deceitful and big of a scam this company truly is. They sent an email to me stating to call in to cancel a re-occurring payment, I did so the day of the email only to find out that it was to late to cancel the transaction and that my credit card was charged the day before. This is a very sneaky and terrible way to run a business, Just letting everyone else out there know **BUYER BEWARE**. I would never in my life purchase from such a company again, good lesson learned on my part. Also, when calling in to cancel or at least find out what exactly they are trying to do I was only greeted by the most ridiculous employees who obviously know they are running a scam. Not sure how this company is still in business and not receiving letters from attorneys. Extremely Poor Company.
Posted on 1/18/2013
Business responded on 3/12/2013
Hi P.J., We apologize for your recent experience, your interactions with our Fashion Consultants has been reviewed and addressed. Stated in our terms and conditions on the site, member credits do not have no cash value and can only be redeemed toward purchasing an item. Our apologies for any misunderstanding on how our program works. Once you make your 1st purchase, you become a VIP member with JustFab. There’s no obligation to make a purchase, once a VIP, simply log into your boutique between the 1st-5th of each month and click the “Skip This Month”button. If no action is taken, a $39.95 member credit is placed in your boutique and is good toward your next purchase. We also have another option called Pay As You Go. To have your account switched to this option, you would simply let our Fashion Consultants know via phone. We do require our members to contact us to cancel their account for verification purposes. If you have any other questions or concerns, our Fashion Consultants will gladly confirm your accounts status at 866-337-0906, available 24 hours a day, 7 days a week.
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Just Fab is not all that!
I have been with Just Fab for over a year. I thought it was great at first but the constant emails and the trying to remember to skip a month so you’re not charged becomes a big problem. You then remember after you are charged the 39.99 that you didn't go to the web site and opt to skip that month. When I called to cancel twice because of not ording in over six months and being charged, after waiting on hold for over twenty minutes they gladly returned my charges as long as I stayed on and didn't cancel. I agreed to it just happy to receive my money back especially during these hard economic times. Now after the holidays, not remembering to skip, I have been charged once again. I called because I am tired of all the emails and trying to remember to "skip", and then being charged once again. This time I am met with even if I cancel that I can't get my money back and that there is a two time limit on giving credit back. So in other wards I cancel membership, don't and won't order again, but I can't get my money back. So that means I am forced to either order something or lose my money!!!!! I’m sorry something is wrong with this picture and customer service.
Posted on 1/15/2013
Business responded on 3/12/2013
Ericka L., We do apologize for any misunderstanding. We would like to let you know there is definitely no obligations in making purchases every month. Our VIP Program is listed under “How JustFab works” on the website. In the terms and conditions it does state once you have made your first purchase you become a VIP member and our terms and conditions apply to you. The terms and conditions can be found at the bottom page of our website. It states once you become a VIP member that you must log into your account between the 1st-5th of every month and either make a purchase, or click the “Skip This Month” button. If you do nothing by the 5th, you are then debited $39.95 which turns into a JustFab member credit, good for any one item on your next purchase. We also have another option called Pay As You Go. To have your account switched to this option, you would simply let our Fashion Consultants know via phone. We do require our members to contact us to cancel their account for verification purposes. If you have any other questions or concerns, our Fashion Consultants will gladly confirm your accounts status at 866-337-0906, available 24 hours a day, 7 days a week.
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SCAM SCAM SCAM
I purchased two pairs of shoes. I tired canceling my account online but you cant. Even though the sites says you can cancel at any time. I tried contacting them on 12-28 to cancel my account via phone. I tried for two weeks. Wait times were over 30 mins every time. they do this so you will hang up. I finally got a hold of someone last night to cancel my account. However i still have not gotten a confirmation. They charged me 39.99 TWICE for January because i have to email address. Thought they were linked. Same name, address, and phone number. So they have now charged me 80.00 without providing a service or product. I was told if i canceled my account i lose all my money. That is illegal by the way. A company cannot charge you without providing you a product or service. ( class action lawsuits for groupon and other only deals) check into it. I have filed a complaint with the BBB and the Attorney General of California. All they had to do was call me back or even email me after my numerous emails to them to settle this. They have all my information and there is no way to remove it from the website. I just want someone to confirm that my information is removed, and account is canceled, and i think i deserve at least a 39.99 refund back to my bank account since they charged me twice for the same month.
Posted on 1/15/2013
Business responded on 3/12/2013
Hi Niki G., We apologize for your recent experience, your interactions with our Fashion Consultants has been reviewed and addressed. Our apologies about the hold times, as we recently experience a higher than usual call volume in the beginning of the month. We've changed the phone hours for our members convenience to 24 hours 7 days a week and would recommend to contact us mid-afternoon or evening. Stated in our terms and conditions on the site, member credits do not have no cash value and can only be redeemed toward purchasing an item. Our apologies for any misunderstanding on how our program works. Once you make your 1st purchase, you become a VIP member with JustFab. There’s no obligation to make a purchase, once a VIP, simply log into your boutique between the 1st-5th of each month and click the “Skip This Month”button. If no action is taken, a $39.95 member credit is placed in your boutique and is good toward your next purchase. We also have another option called Pay As You Go. To have your account switched to this option, you would simply let our Fashion Consultants know via phone. We do require our members to contact us to cancel their account for verification purposes. If you have any other questions or concerns, our Fashion Consultants will gladly confirm your accounts status at 866-337-0906, available 24 hours a day, 7 days a week.
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Worst customer service EVER!
So this is my SECOND time having to try to contact a human being at this company to get a refund for being mischarged for a month that I SKIPPED. Worst customer service ever. The live online chat was not operational, hold times on the phone are INSANE (I figured how many people would actually be calling at 7am? Apparently there is "high call volume" then. How about 10am? Same story. 3pm? Ditto.) Okay - so maybe I should just email them. Oh wait. . .you can select EVERY single topic except for Refund/Returns. I got a message saying: "Returns/refunds can not be accepted through email at this time." Real nice. Guess you guys don't like giving people back the money that you owe them.
Well no worries - the customer service at my Discover is AWESOME and I'll have them remove the charge and block your company from ever charging me again.
I really wish I could give this company 0 stars, but alas I'll have to settle for one.
Posted on 1/8/2013
Business responded on 3/11/2013
Hi Kat M., We apologize for your recent experience, your interactions with our Fashion Consultants has been reviewed and addressed. Our apologies about the hold times, as we recently experience a higher than usual call volume in the beginning of the month. We've changed the phone hours for our members convenience to 24 hours 7 days a week and would recommend to contact us mid-afternoon or evening. Stated in our terms and conditions on the site, member credits do not have no cash value and can only be redeemed toward purchasing an item. Our apologies for any misunderstanding on how our program works. Once you make your 1st purchase, you become a VIP member with JustFab. There’s no obligation to make a purchase, once a VIP, simply log into your boutique between the 1st-5th of each month and click the “Skip This Month”button. If no action is taken, a $39.95 member credit is placed in your boutique and is good toward your next purchase. We also have another option called Pay As You Go. To have your account switched to this option, you would simply let our Fashion Consultants know via phone. We do require our members to contact us to cancel their account for verification purposes. If you have any other questions or concerns, our Fashion Consultants will gladly confirm your accounts status at 866-337-0906, available 24 hours a day, 7 days a week.
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