LegalZoom.com

Glendale , CA 91203
2 star rating 2 stars - based on 66 reviews
We provide online legal document services and general information on legal issues commonly encountered. Automated creation of reliable do-it-yourself legal documents from home or office by utilizing web-based document preparation.  
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Categories
Legal Services
Incorporating Companies
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          76649 page views
Customer Reviews & Ratings
5
Posted 4/8/2013

Stan Z.
Legal Zoom was totally on the mark and was reasonably priced
We needed a Power of Attorney for all personal matters due to a incapacitating condition of my spouse. I contacted Legal Zoom to inquire and completed their questions on line. I found their website to be very user friendly and felt comfortable to ... Read More »
 
 
1
Posted 4/30/2014

Angela D.
1
0
Run AWAY!
LegalZoom was the opposite of helpful. If 0 stars were possible, that is what they would receive. I signed up with them to start a sole proprietorship - even had multiple conversations with customer service agents who set my account up with what I... Read More »
 
 
Business's response - by LegalZoomon 5/1/2014
Hi Angela D., We couldn’t be more apologetic about your DBA experience with LegalZoom. When we make a mistake we want to fix it. Please contact us at Chyna@lzserve.com for assistance so we can resolve this for you as quickly as possible. LegalZoom
2
Posted 4/28/2014

Yezette W.
1
0
Ineffective and Costly
Terrible experience with this business to create my LLC. I had to contact them numerous times to guide them through the process myself. They do not appear to be knowledgeable about the products they offer. They did not know I would need to have my... Read More »
 
 
Business's response - by LegalZoomon 4/28/2014
Hi, we do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. We’d like to learn more about how we could have improved your experience with us, or if you just wanted share exactly what happened ... Read More »
1
Posted 3/26/2014

Peter F.
1
0
Avoid them like the plague.
When drafting my will, I assumed I would have the opportunity to proofread it before submitting the document. But no. There was no going back. So I had to wait 10 days for the paperwork to arrive at my home. I wanted to make some changes (that wou... Read More »
 
 
Business's response - by LegalZoomon 3/26/2014
We're sorry to hear that you did not have the best experience with LegalZoom. We want to make it right. Please email me directly at Chyna@lzserve.com.
1
Posted 3/19/2014

Ronald R.
1
0
cheated me out of a credit, terrible service and wrong legal advice
Three weeks ago I paid $289 to modify my LCC that I purchased from Legal Zoom. They filled out the paper work wrong, never informed they did, and the modification never was submitted. I found out by checking their web site or would never have know... Read More »
 
 
Business's response - by LegalZoomon 3/24/2014
We do our best to make sure every Customer is happy and it seems we fell short of that goal in this situation. We’d like to learn more about how we could have improved your experience with us, or if you just wanted share exactly what happened so ... Read More »
1
Posted 10/20/2013

Alfred R.
1
0
WARNING - STAY AWAY FROM LEGAL ZOOM!
DON'T LET THIS HAPPEN TO YOU. I bought legalzoom's highest level of products and customer service for $1,000 - simply to create a S corp. The regular cost was supposed to be about $300, but I wanted piece of mind so I got their highest level of su... Read More »
 
 
Business's response - by LegalZoomon 10/21/2013
We couldn’t be more apologetic about your experience with LegalZoom. We do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. We want you to be satisfied and I would like to assist you in findi... Read More »
1
Posted 7/2/2013

zachary m.
1
0
Legal Zoom is a fraud and should be shut down
I was directed to use an attorney consultation in response to my dissatisfaction with the business licensing part of my "GOLD" package. It has been a little over two weeks since I paid legal zoom $601.00. That day was the last time I rec... Read More »
 
 
Business's response - by LegalZoomon 7/2/2013
We're so sorry about your experience with LegalZoom. We are constantly striving to ensure the satisfaction of each customers, and it seems we fell short of that goal in this situation.

Please contact us so we can resolve this issue for you. You... Read More »
1
Posted 6/10/2013

Jill B.
1
0
Very Disappointed
I paid $300 for divorce paperwork. When I received the completed copy in the mail, it looked like a child typed it up. There are spacing issues, spelling errors, and other errors, including putting my date of birth where my child's date of birth s... Read More »
 
 
Business's response - by LegalZoomon 6/10/2013
Dear Julie, we couldn’t be more apologetic about your experience with LegalZoom. We do our best to make sure every customer is happy and it seems we fell short of that goal in this situation. We want you to be satisfied and I would like to assist ... Read More »
1
Posted 6/5/2013

Tom S.
1
0
Legalzoom is a SCAM, FRAUD
LegalZoom is not a law firm, and the employees of LegalZoom are not acting as your attorney. LegalZoom's legal document service is not a substitute for the advice of an attorney. LegalZoom.com, Inc. ("LegalZoom") is a registered and bond... Read More »
 
 
Business's response - by LegalZoomon 6/5/2013
Hello and thank you for your feedback. The comment you listed is language that is apart of our terms of use and is listed throughout our website. Since LegalZoom is not a law firm but an online legal self -service, unfortunately, we cannot subst... Read More »
1
Posted 6/4/2013

L E.
1
0
BEWARE
I was very happy with legalzoom until the monthly charges just kept coming. Once they have your credit card they will continue to charge you. Read the very fine print! I ordered a Will and apparently it came with a trial membership that they conti... Read More »
 
 
Business's response - by LegalZoomon 6/5/2013
We're sorry to hear that you were being charged for a service that you were unaware of. It sounds like you opted in for the Legal Advantage Plan with the purchase of your Comprehensive package. If this was not your intention, we certainly apologi... Read More »
1
Posted 5/24/2013

cadnog
1
0
Unreliable, Misleading, Poorly Trained "Business Specialist"
I was told by Legal Zoom that I had to refile my DBA if I wanted to add another registered owner in my company that I am starting. I was being helped by a so-called "Business Specialist", and I exactly told him I wanted the same exact pa... Read More »
 
 
Business's response - by LegalZoomon 5/28/2013
Hi , We couldn’t be more apologetic about your experience with LegalZoom. When we make a mistake we want to fix it. Things usually go more smoothly and apologize that you experienced us at less than our best. Please contact Patty@lzserve.com fo... Read More »
5
Posted 4/5/2013

maryalice n.
Love LegalZoom
I have used LegalZoom several times (POA< Living will etc) and have always had the best experience with their services and products. I recommend them to all my family and friends every chance I get. Great Company!!!
 
 
5
Posted 4/5/2013

Sherrie' L.
Legalzoom
I started my own tax business thru Legalzoom I found everyone there to be knowledgeable ,helpful , and kind. I wasn't, sure exactly how to decide between LLC,S CORP, INC, and their team of people helped to not only choose the LLC but helped me ver... Read More »
 
 
5
Posted 3/7/2013

Colby R.
Best Legal Experience
I used LegalZoom to process a legal name change in January 2013. The process was painless in every way. The price was much better than hiring an attorney and paying large court fees. I spent less than $300 (including filing/court/amendment to birt... Read More »
 
 
1
Posted 3/3/2013

Alejandra M.
1
0
Poorest service I have ever received
I tried to use them to file for a boilerplate, no children divorce. A) the information I e-mailed them was not include even though a customer derive rep assured me it would be during 2 different calls. B) information that was on the form was dif... Read More »
 
 
Business's response - by LegalZoomon 3/4/2013
Hi Alejandra, We're sorry about what occurred with your Divorce order and with your Customer service experience. Usually orders go more smoothly and we apologize that you experienced us at less than our best. Your comments and experience are i... Read More »
3
Posted 2/25/2013

Ginny C.
Our opinion and experience with LegalZoom
My husband and I have been using LegaZoom for several months. We have had no real problems and if we run into a snag they are always available to walk us through any kind of difficulty we may be having. They are very professional, knowledgable a... Read More »
 
 
1
Posted 11/16/2012

scorpio m.
1
0
legal zoom is big fraud.
legal zoom is big fraud. Once they have ur credit card, they will keep charging you every month for different fees. I am a victim of legalzoom. Please remember to read every terms and conditions. Your invoice in NOT what ur paying. there are invi... Read More »
 
 
Business's response - by LegalZoomon 12/7/2012
Scorpio,

We are sorry that your experience with LegalZoom wasn’t a great one and we want to try and fix that, especially refunding your credit card charges. Please contact Juan or myself who oversee our our legal plan membership services team ... Read More »
1
Posted 10/18/2012

Andrea k.
7
0
My moms Trust
My mom had a trust done with the company a couple of years ago. It was apparently simple for her, which i will grant you. However last month i had my lawyer look at it and it turned out that it basically wasn't effective-trusts are complicated th... Read More »
 
 
Business's response - by LegalZoomon 1/24/2013
Hi Andrea L.,

Your comments and experience are important to us and we appreciate and welcome your feedback. We apologize about what occurred with your Trust order, and we'd like an opportunity to resolve the this for you.

Please contact Patt... Read More »
1
Posted 10/15/2012

Larry M.
1
0
Be aware Legalzoom automatically charges for monthly services unless you specifically opt out
I originally had a good opinion of legalzoom when I signed up but now i found out they have been charging me monthly for a service I did not request. Be aware that they will charge you monthly services unless you specifically opt out of it. Most... Read More »
 
 
Business's response - by LegalZoomon 10/16/2012
Larry,

We're sorry that your experience with LegalZoom wasn’t a great one and we want to try and fix that, especially refunding your credit card charges. Please contact Juan or myself who oversee our our legal plan membership services team vi... Read More »
3
Posted 9/15/2012

Mobashir A.
1
0
Preview instead of Review
I have read so much controversial about legalzoom.com that I am literally confused if I should place an order with them or not. I have decided to still give it a shot despite all odds and give legalzoom a good chance to vindicate themselves as per... Read More »
 
 
Business's response - by LegalZoomon 9/17/2012
Hi Mobashir A.,

We'd be more than happy to assist you with your order, please feel free to contact our Customer Care manager Patty at Patty@lzserve.com.

LegalZoom Customer Care
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