Light Impressions

1.2 star rating Based on 35 reviews
This company's business is providing the retail sale of photo restoration kits and supplies via the internet.  
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Photo Restoration Services
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Customer Reviews & Ratings
Posted 5/11/2013

Sue S.
New company, same customer service
You are lucky they are offering to fill your order. After having fought to get my order filled with the old company I was happy to hear a new voice when I called to check on the status of my order - the new owners were now in control. My item was ... Read More »
Posted 3/28/2013

Susan J.
more fraud?
I have a very old order with Century Photo that was never filled. Now I am receiving emails that Centruy Photo was purchased by Light Impressions and they want to fill my old order, but since my order is old (over 2 years) they need proof that I p... Read More »
Posted 12/18/2012

Gregory S.
update Dec 2012
Firstly, thanks to Stacey G. for posting Bernard Finley's mobile number. I have been a very long time customer of Light Impressions (more than 30 years) and placed my most recent order almost 3 years ago. Over the subsequent weeks, bits of the ord... Read More »
Posted 2/20/2012

Try this to get your refund
There is new hope for getting your money back. I just spoke with a customer service rep who answered the phone after a few rings. Call 1-800-975-6429 to get the call center. If you want to talk to the call center manager (Bernard Findley) call 877... Read More »
Posted 11/21/2011

Tim Q.
Review 11/21/2011
New Century Direct / Light Impressions used to be a great company and I used to buy from them until they started not shipping my orders and keeping my money!!!!! DO NOT BUY FROM THIS COMPANY. PERIOD! If you need archival products like the ones the... Read More »
Posted 11/8/2011

Stacey G.
Review 11/8/2011
I echo that....FRAUD ALERT! THIS COMPANY IS RUNNING A MAJOR SCAM AND MUST BE STOPPED!!! Light Impressions is part of New Century Direct (NCD) that also owns Century Photo, Century Business Solutions, and one or two other companies. All of these ... Read More »
Posted 10/14/2011

John W.
Review 10/14/2011
Just wanted to update everyone that as of today, 10/14/11, I am experiencing the same problems as those listed below. Wished I had read the reviews first. Do not buy from these people.
Posted 10/9/2011

Mark C.
Review 10/9/2011
FRAUD ALERT I want everyone to know, and I hope new folks check the BBB rating, TrustLink reviews, and other website reviews before ordering anything from the criminals at Light Impressions (, AKA NCD Brands). Furthermo... Read More »
Posted 10/8/2011

Review 10/8/2011
Multitudes, multitudes. I, too, have a list of woes of poor, or absent, customer service from LI since September/October of last year. I do not take any pleasure in reading that there are dozens here who have suffered from LI's poor service. Th... Read More »
Posted 10/5/2011

R S.
Review 10/5/2011
Wow! Light impressions has to be the worst place to buy online ever. Over a month ago I ordered some product. 30 days later, no product, horrible customer service. I would advise anyone to go else where. Archival Methods rocks. I will NEVER o... Read More »
Posted 9/16/2011

James L.
Review 9/16/2011
Terrible service. Calling on the phone is next to impossible. Can’t get a real person, just sit and wait for a service person. I have an order there for over a year and haven’t gotten delivery.
Posted 9/9/2011

Review 9/9/2011
Another Light Impressions Nightmare!!! I wished I'd gone to this website (and others) before placing an $192.67 order with them on March 11, 2011 in response to a 20% off sale. I hadn't done so because 6-7 years of doing business with Light Impre... Read More »
Posted 8/29/2011

Dana D.
Still trying, Still being stonewalled. They say they are under new ownership. I think it is just more of the same
So Many customers in the same boat. Thanks for the help with some names and phone #s. Seems the same scenario of on hold, false promises, un-returned calls and stonewalling. I have made a report to the CA Attorney General's office AG.CA.Gov/con... Read More »
Posted 8/1/2011

Review 8/1/2011
I sure wished I would have checked the BBB site BEFORE placing an order with Light Impressions. Amazing how they can take the money, but not deliver product, or refund. I have not received my order for quite awhile so came on here to see if there ... Read More »
Posted 7/19/2011

Review 7/19/2011
I placed an order with this company on March 30, 2011 and requested 2 day air. By April 12, 2011 I finally found someone who could tell me what was going on. My stuff was on back order until the end of May and they didn't bother to let me know and... Read More »
Posted 7/11/2011

Naomi R.
How to get your money back from these crooks, an update
Download a complaint form from this link, and mail it to the address provided on the form: ... Read More »
Posted 7/4/2011

Doris H.
Review 7/4/2011
This company used to be a reputable company, however it now simply seems to be scamming people out of their money. I placed my last order in August 2010. I received some of that order and was told that the rest was on back order. I never received... Read More »
Posted 5/24/2011

Chris R.
Review 5/24/2011
Success with these thieves! Hi - I, too, got ripped off by this company, but I FINALLY got my refund check today! I got results by calling and threatening to actually go in there and create a messy scene in person. The person I dealt with was ... Read More »
Posted 5/19/2011

Melissa S.
Review 5/19/2011
Another extremely unhappy customer who placed an order in September 2010. Just want to add my complaint, which is the same as everyone else, in case it helps us get our money back. Has anyone gotten anywhere with the CA Attorney General or other d... Read More »
Posted 5/17/2011

Lisa S.
Review 5/17/2011
I am adding my voice to the rest - DO NOT ORDER FROM Light Impressions !!!

( I ordered products in November of 2010. I asked for a refund in February 2011 - was told that was not a problem and it could take up t... Read More »
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