LoanDepot.com

4.5 star rating Based on 1685 reviews
Licensed in all 50 states, loanDepot is an approved seller/servicer to Fannie Mae, Freddie Mac and Ginnie Mae and services a majority of the loans it originates. Its product lineup includes FHA, HARP, VA, and Jumbo loans.  
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Mortgage Services
Financial Services
Mortgage Loan Processors

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Customer Reviews & Ratings
5
Posted 9/1/2014

Terri M.
Earned my business and a positive review
This is a positive report for loanDepot.com. It is easy for people to complain... people are not so inclined to file positive reports. Positives: Our loan went through amazingly well. Even though there were some glitches (see the less-than-positiv... Read More »
 
 
3
Posted 8/31/2014

Eric G.
Loan Depot's mistake is my $495 loss.
I was told by my current mortgage company that I can't refinance until 24 months has passed due to a "short refi" I had accomplished with my previous mortgage company as per their guidelines but might try elsewhere. I was just trying to ... Read More »
 
 
5
Posted 8/30/2014

Hoon L.
Wonderful Service
I worked with Justin Birkelbach for my refinance and just closed it. Jennifer Bell also worked on my Refinance together whenever it was on track. Yes, Justin explained everything in detail and helped me out from the beginning to the end. I felt ve... Read More »
 
 
5
Posted 8/28/2014

Kelley C.
1
0
Very Professional
I just refinanced my home through this company. I first talked to Aubrie Mullison. She took the time out too review every option that was available to me. Most people do not give you insight and are not as personable as Aubrie was reviewing my opt... Read More »
 
 
Business's response - on 8/28/2014
Kelley - We appreciate you taking time to let us know about the exceptional customer service you received from our Senior Mortgage Banker, Aubrie Mullison, and Senior Account Manager, Thu Tran. Here at loanDepot, we have established responsible le... Read More »
5
Posted 8/27/2014

LOURDES L.
1
0
GREAT CUSTOMER SERVICE AND KNOWLEDGEABLE STAFF
Big thank you to James Chu. Also, thank you to Mardell Marskey. I was extremely leery about mortgage financing through the internet. In December, 2013, I submitted a refinancing request through an Internet website. I received numerous calls from d... Read More »
 
 
Business's response - on 8/28/2014
Lourdes - We appreciate you taking time to let us know about the exceptional customer service you received from our Sr. Mortgage Banker, James Chu and our Senior Account Manager, Mardell Maskrey. Here at loanDepot, we have established responsible ... Read More »
5
Posted 8/26/2014

don m.
1
0
A wonderful job done by all!!
I was unsure about this when I first stared, but after one talk with Mr Phan, all my worries were gone. VERY pleasant and knowledgeable man A pleasure to work with and made everything very easy. Will differently tell my friends abt LoanDepot.
 
 
Business's response - on 8/28/2014
Don - Congratulations on your new loan! Danh Phan will be very pleased to know how satisfied you were with the process. Here at loanDepot, we have established responsible lending and customer service as our core values. It brings us great pride to... Read More »
5
Posted 8/26/2014

Cynthia L.
1
0
I am glad I made the call to Loan Depot
I talk to one lender and they sent paperwork for a balloon pay off instead of a fix rate that we discussed. The lender would not change the paperwork, which caused me to shop around for another lender. I am very pleased to work with Matt Donofrio ... Read More »
 
 
Business's response - on 8/28/2014
Cynthia - The growth we’ve experienced over the years is because of employees like Matt and David and customers like you, who support our business. We thank you for the opportunity to assist you with your loan transaction and welcome the opportuni... Read More »
5
Posted 8/25/2014

Karen M.
1
0
Outstanding Customer Service (Refinance)
Kelly Coye- you deserve a standing ovation for your commitment and enthusiasm during our lengthy refinance. I am grateful to you for going above and beyond to see it to a "CLOSE." May you and yours be blessed with continued health (spiri... Read More »
 
 
Business's response - on 8/28/2014
Karen - Thank you for sharing about your experience. It brings us great satisfaction and pride to know that we have another happy customer. Customer service is our number one priority at loanDepot and there is nothing more rewarding than the kind ... Read More »
1
Posted 8/25/2014

Brandy W.
1
0
Refinance
Don't use them, all they want it your $495.00. I was told I was approved for the loan I just needed to pay and send copies of my income, taxes and bank stuff. Which I did. I used my kids back to school money because they made it sound so good and ... Read More »
 
 
Business's response - on 8/29/2014
Brandy - loanDepot has established responsible lending and customer service as its core values and ensures that its staff abides by its core beliefs and operates within industry guidelines. When you feel that our core values are not being demonstr... Read More »
5
Posted 8/22/2014

Karl S.
1
0
Refinance
I must admit I was a bit skeptical when I first applied for this loan. I had been turned down a few times and expected the same here. Much to my surprise Carmen Cipolone put it all together and made it work. Great job by both Carmen and Scott gett... Read More »
 
 
Business's response - on 8/22/2014
Karl - Thank you for sharing about your experience. It brings us great satisfaction and pride to know that we have another happy customer. Customer service is our number one priority at loanDepot and there is nothing more rewarding than the kind w... Read More »
5
Posted 8/18/2014

carolyn a.
1
0
Outstanding Customer Service!!!
I contacted Loan Depot on July 25 and the loan I requested was funded today. I received excellent customer care throughout the entire process. Thank you Doug Burchard and Karrie Noble; you both represent Loan Depot mortgage services in an exceptio... Read More »
 
 
Business's response - on 8/22/2014
Carolyn - We appreciate you taking time to let us know about the exceptional customer service you received from our Sr. Mortgage Banker, Doug Burchard, and Senior Account Manager, Karri Noble. Here at loanDepot, we have established responsible len... Read More »
5
Posted 8/17/2014

Anna S.
1
0
Great experience
Thanks so much to Robert Hanlin and Kelly Coye for assisting me with my refinance. They were extremely professional and walked me through the process every step of the way. I would recommend Loan Depot to all. Anna in Charlotte, NC
 
 
Business's response - on 8/22/2014
Anna - Thank you for sharing about your experience. It brings us great satisfaction and pride to know that we have another happy customer. Customer service is our number one priority at loanDepot and there is nothing more rewarding than the kind w... Read More »
5
Posted 8/16/2014

Gyunia W.
1
0
Mortgage
LoanDepot Is great, they gave us a less expensive re-fi. They went the extra mile to compete against their competitor. Giving us less money cost to do the Re-fi. Our new loan is almost a $100.00 dollars less than we were paying. Yea! Kept us infor... Read More »
 
 
Business's response - on 8/22/2014
Gyunia- Congratulations on your new loan! Justin Stokes and Kari Hedayati will be very pleased to know how satisfied you were with the process. Here at loanDepot, we have established responsible lending and customer service as our core values. It ... Read More »
3
Posted 8/14/2014

Cesar G.
1
0
Worst company ever(from Cesar)run away from this company,
I wasted 3months with this scam of a company,trust me people they just want to lock you into a interest lock in fee that was $495 in my case,cause after reading other reviews,I realized that loan depot charge varys depending on I guess who ever yo... Read More »
 
 
Business's response - on 8/25/2014
We appreciate Cesar voicing his concerns through Trustlink. loanDepot has been working with Cesar regarding his issues. We do apologize for any miscommunication that was made throughout the process of his loan, and loanDepot will utilize his loan ... Read More »
5
Posted 8/14/2014

John G.
1
0
Professional Company
I last talked to Carrie Dobihal a year ago. When I called her recently and asked her to dig up my old information to try again, she did it almost instantly. Carrie took me through the initial process and answered every question I had…she was great... Read More »
 
 
Business's response - on 8/22/2014
John - The growth we’ve experienced over the years is because of employees like Carrie Dobihal and Christine Kim and customers like you, who support our business. We thank you for the opportunity to assist you with your loan transaction and welcom... Read More »
5
Posted 8/14/2014

Tenikie J.
1
0
Great Company
Loan Depot is awesome. I never thought I would be able to refinance due to my credit score, but they change all my thoughts. They were there with me every step of the way. I appreciate everything they did and I will do for me in the future. I reco... Read More »
 
 
Business's response - on 8/22/2014
Tenikie - • Thank you for sharing about your experience. It brings us great satisfaction and pride to know that we have another happy customer. Customer service is our number one priority at loanDepot and there is nothing more rewarding than the k... Read More »
5
Posted 8/12/2014

Sandi D.
1
0
Great Job
I finally was approved today for my loan! I must admit it seemed like a long process,but it really was not. I received a special personal phone call from my loan officer Brian Alcarez who was with me every step of the way. No question was to small... Read More »
 
 
Business's response - on 8/13/2014
Sandi - Thank you so much for your wonderful testimony regarding your experience with loanDepot and specifically with Brian Alcaraz. Here at loanDepot, we work very hard to make this process as smooth as possible for our borrowers. Brian Alcaraz w... Read More »
5
Posted 8/12/2014

Joanne N.
1
0
Efficient, rapid, and professional
I have had numerous refis for the last 30+ years. This one was the most efficient I have ever experienced. The LD reps were polite, professional, and clear as to the needed docs. The only minor glitch involved my ex and even that was dealt wit... Read More »
 
 
Business's response - on 8/13/2014
Joanne - We appreciate you taking time to let us know about the exceptional customer service you received from our Senoir Mortgage Banker, Brian Alcaraz and Senior Accont Manager, Scott Crotty. Here at loanDepot, we have established responsible le... Read More »
1
Posted 8/11/2014

Carl F.
1
0
LoanDepot Incompetent to Close VA IRRRL Refi / Recommend Kansas State Bank
Want a "simple" VA Refi...stay very clear of LoanDepot. I wasted just over five months of my life attempting to do an IRRRL streamline refi of my CA home with them. On 2/10/14, LoanDepot promised a great rate (best of many) via the Quick... Read More »
 
 
Business's response - on 8/12/2014
Carl - We deeply regret that your loan experience with our company has been anything less than satisfactory. Customer service is our number one priority and we appreciate you bringing this matter to our attention. Incidents like yours are taken ve... Read More »
3
Posted 8/11/2014

Patricia C.
1
0
Worst experience ever
I did a VA refi with Loan Depot. The mortgage specialist Melissa Southerland was brash and rude at times if I ask her a question she took it personally instead as a question to get information about my loan. This made it very hard for me to get an... Read More »
 
 
Business's response - on 8/13/2014
Patricia - We sincerely apologize for the recent experience you had with our company. We appreciate you voicing your concerns. Your feedback is very valuable to us as it is the best source to identify areas of improvement. loanDepot is an advoca... Read More »
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