LoanDepot.com

Foothill Ranch , CA 92610
5 star rating 5 stars - based on 1643 reviews
Licensed in all 50 states, loanDepot is an approved seller/servicer to Fannie Mae, Freddie Mac and Ginnie Mae and services a majority of the loans it originates. Its product lineup includes FHA, HARP, VA, and Jumbo loans.  
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Categories
Mortgage Services
Financial Services
Mortgage Loan Processors

          189281 page views
Customer Reviews & Ratings
5
Posted 7/22/2014

Bev J.
1
0
Matt Donofrio- He is the best!
Granite our process was longer then most Re-fi's but Matt saw us through it all. From the time we started the process to the end, Matt took a personal interest above and beyond. Even days the poor guy was sick he plugged through. I feel not only d... Read More »
 
 
Business's response - on 7/22/2014
Bev - Thank you so much for your wonderful testimony regarding your experience with loanDepot and specifically with Matt Donofrio. We greatly appreciate your understanding that sometimes there are issues that need to be ironed out while refinancin... Read More »
3
Posted 7/22/2014

Noel D.
1
0
RYAN ELLIS AND DAVID LOVE :BEYOND CONSUMATE PROFESSIONALS.
These two gentlemen handled our refinancing project in a very professional manner.The truth be told, they both far exceeded our expectations.They are both "positives" to the company.We will always highly recommend Loan Depot to any one w... Read More »
 
 
Business's response - on 7/22/2014
Noel - Thank you for sharing about your experience. It brings us great satisfaction and pride to know that we have another happy customer. Customer service is our number one priority at loanDepot and there is nothing more rewarding than the kind w... Read More »
5
Posted 7/21/2014

David R.
1
0
Dawn was superb.
Dawn Lounsbury was outstanding. She stayed on top of my loan qualification through the entire process. We were in touch every day either through emails or phone, and often on Saturdays! She even shared her personal cell # in case I needed to reach... Read More »
 
 
Business's response - on 7/22/2014
David - Congratulations on your new loan! Dawn Lounsbury will be very pleased to know how satisfied you were with the process. Here at loanDepot, we have established responsible lending and customer service as our core values. It brings us great p... Read More »
5
Posted 7/21/2014

Dan B.
1
0
Denise Molina as your Sr. Account Manager and John Hazel as your Mortgage Banker
Great people, very helpful throughout the process. Denise was on every question and concern I had, I think we exchanged over 100 emails. Great job, thank you so much!! Dan & Dana
 
 
Business's response - on 7/22/2014
Dan - The growth we’ve experienced over the years is because of employees like Denise Molina and John Hazel and customers like you, who support our business. We thank you for the opportunity to assist you with your loan transaction and welcome the... Read More »
5
Posted 7/21/2014

Georgia B.
1
0
Brian Spiridonoff and Jeff Diaz are an awesome team!
Brian is very personable and knowledgeable about mortgages with his warm and outreaching approach to walk you through the process and why you should feel confident to select Loandepot. As you can imagine, selecting an internet mortgage company can... Read More »
 
 
Business's response - on 7/22/2014
Georgia - We appreciate you taking time to let us know about the exceptional customer service you received from our Sr. Mortgage Banker, Brian Spiridonoff and Senior account Manager, Jeff Diaz. Here at loanDepot, we have established responsible le... Read More »
5
Posted 7/21/2014

Heather B.
1
0
Great Customer Service
Thank you, Kelly. I appreciate your professionalism and promptness in responding to my questions through our refinancing process. Your company is top notch. Our loan was processed within the time frame that was quoted at the beginning of the proce... Read More »
 
 
Business's response - on 7/22/2014
Heather - Thank you for sharing about your experience. It brings us great satisfaction and pride to know that we have another happy customer. Customer service is our number one priority at loanDepot and there is nothing more rewarding than the kin... Read More »
5
Posted 7/17/2014

Sarah H.
1
0
Great experience, great customer service
We worked with Gary Rachner and Kelly Strickland to refinance our home. Both of them explained things well, made sure we understood everything, and responded to all of our emails quickly. Kelly even answered some of our emailed questions in minute... Read More »
 
 
Business's response - on 7/17/2014
Sarah - We appreciate you taking time to let us know about the exceptional customer service you received from our Sr. Mortgage Banker, Gary Rachner and Senior Account Manager, Kelly Stricklin. Here at loanDepot, we have established responsible len... Read More »
5
Posted 7/16/2014

Robert E.
1
0
Great Service
At every turn of the corner I found Loan Depot to be responsible and always seeking to service the customer. GP Sandhu was a great agent to work with. He showed concern for my needs and took care of matters in a most timely fashion. I would certai... Read More »
 
 
Business's response - on 7/17/2014
Robert - Thank you for sharing about your experience. It brings us great satisfaction and pride to know that we have another happy customer. Customer service is our number one priority at loanDepot and there is nothing more rewarding than the kind... Read More »
5
Posted 7/15/2014

Donna G.
1
0
Thanks, Eric!
Thank you Eric for your very professional service and your quick turn around time. You were very punctual in returning calls and answered all my questions in a very courteous manner - even when I asked the same question more than once! I appreciat... Read More »
 
 
Business's response - on 7/22/2014
Donna - The growth we’ve experienced over the years is because of employees like Eric and customers like you, who support our business. We thank you for the opportunity to assist you with your loan transaction and welcome the opportunity to assist... Read More »
5
Posted 7/14/2014

Margot L.
1
0
Great Experience
Working with Carmen Cipolone on the front end of my refinance loan was wonderful. I had to delay starting the process because I was traveling, but Carmen called me back at the time I asked and we started the process. He was up front with rates and... Read More »
 
 
Business's response - on 7/17/2014
Margot - Congratulations on your new loan! Carmen Cipolone will be very pleased to know how satisfied you were with the process. Here at loanDepot, we have established responsible lending and customer service as our core values. It brings us great... Read More »
2
Posted 7/14/2014

keith k.
1
0
Terrible Service
I was contacted twice from loan depot and when i tried to reach out to ask questions, could never get any responses back from TWO "loan managers" I sent them the required paperwork to re-finance and then never heard back. They claim they... Read More »
 
 
Business's response - on 7/17/2014
Keith - We sincerely apologize you feel that your loan experience with our company was anything less than satisfactory. We appreciate your initial interest in our company and welcome the opportunity to earn your business in the future. Please con... Read More »
5
Posted 7/13/2014

Brad M.
1
0
Kelly Coye was great!!
I have purchased several homes in my lifetime and loan depot was the best experience I have had in a long time. He answered the phone at the time I called or got back to me shortly with answers. Great service! Brad M.
 
 
Business's response - on 7/17/2014
Brad - Thank you for sharing about your experience. It brings us great satisfaction and pride to know that we have another happy customer. Customer service is our number one priority at loanDepot and there is nothing more rewarding than the kind w... Read More »
1
Posted 7/12/2014

Ed C.
2
0
No Zero?
They talked a good talk, but I should have trusted my instincts to stay away. First I got the email from Casey that starts "Hey Angela." Obviously not me and it goes to show that they use form letters/emails for responses. Then they got ... Read More »
 
 
Business's response - on 7/17/2014
Ed - We deeply regret that your loan experience with our company has been anything less than satisfactory. Customer service is our number one priority and we appreciate you bringing this matter to our attention. Incidents like yours are taken very... Read More »
5
Posted 7/11/2014

David W.
1
0
Brian Spiridonoff was great!!!
I called many other companies but after to speaking to Brian I new he was the right choice for my situation. From the beginning he was helpful, knowledgeable and fast with answers. With employees like Brian I'm sure loan depot will be in business ... Read More »
 
 
Business's response - on 7/17/2014
David - Thank you for sharing about your experience. It brings us great satisfaction and pride to know that we have another happy customer. Customer service is our number one priority at loanDepot and there is nothing more rewarding than the kind ... Read More »
5
Posted 7/11/2014

jennifer j.
1
0
LoanDepot.com; Great experience:)!
"No suggesting on how to improve your services. I really enjoyed working with Sasha Roshan. He was patient and did an amazing job explaining everything to me. The response time on everything was so quick. I allowed my friends (who are either ... Read More »
 
 
Business's response - on 7/17/2014
Jennifer - We appreciate you taking time to let us know about the exceptional customer service you received from our Sr. Mortgage Banker, Sasha Roshan. Here at loanDepot, we have established responsible lending and customer service as our core val... Read More »
5
Posted 7/11/2014

Karla M.
1
0
Loan Depot is the Best!
My husband and I recently used Loan Depot to refinance our mortgage. From start to finish, Michael ORoark and Jeremy Young worked hard to help us close in a timely manner. They are truly professional and knowledgeable. Communication was never an i... Read More »
 
 
Business's response - on 7/17/2014
Karla - Congratulations on your new loan! Michael ORoark and Jemery young will be very pleased to know how satisfied you were with the process. Here at loanDepot, we have established responsible lending and customer service as our core values. It ... Read More »
5
Posted 7/10/2014

Laurie B.
1
0
AWESOME SERVICE
Brandon Zada and Denise Golden provided us with excellent service during the process of obtaining a loan. They were at all times professional, friendly, personal, and upbeat. Yes, they had to request additional paperwork, etc. but that was from th... Read More »
 
 
Business's response - on 7/17/2014
Laurie - Thank you for sharing about your experience. It brings us great satisfaction and pride to know that we have another happy customer. Customer service is our number one priority at loanDepot and there is nothing more rewarding than the kind... Read More »
5
Posted 7/10/2014

Denise S.
1
0
Loan Depot
This was the smoothest transaction I've ever had! James and Jennifer started my refi less than 2 weeks ago and within 2 weeks I had signed documents and it funded. Smooth, quick, great communication from the team, and notary was great too! Will re... Read More »
 
 
Business's response - on 7/17/2014
Denise - The growth we’ve experienced over the years is because of employees like James Chu and Jennifer McAdam and customers like you, who support our business. We thank you for the opportunity to assist you with your loan transaction and welcome... Read More »
5
Posted 7/9/2014

Stacey F.
1
0
Eric Park and Kelly Stricklin were great!
Eric Park and Kelly Stricklin were wonderful to work with during the loan process. They were quick to respond to all of my questions, and they treated me politely and with respect. They were on top of everything, and helped me through the process ... Read More »
 
 
Business's response - on 7/9/2014
Stacey - Thank you for sharing about your experience. It brings us great satisfaction and pride to know that we have another happy customer. Customer service is our number one priority at loanDepot and there is nothing more rewarding than the kind... Read More »
1
Posted 7/9/2014

Shawanda S.
1
0
loan depot
Pleas people stay away my husband and I had a bad experience with these people we started I April 1st on ref in and this day haven't close yet nothing is never enough for them they always asking for everything I complied with everything it's very ... Read More »
 
 
Business's response - on 7/9/2014
Shawanda - loanDepot has established responsible lending and customer service as its core values and ensures that its staff abides by its core beliefs and operates within industry guidelines. When you feel that our core values are not being demons... Read More »
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