Great Service from Merit Financial
I was a first time metal buyer in any quantity, and was unsure of how the results of dealing with a firm over 3000 miles away would work. After receiving several sales packages from different vendors, I decided to try Merit, and was not disappointed at
all. Account Executive Michael Goldstein was most helpful and answered all my questions and walked me through the buying process. The most difficult part for me was waiting while my certified funds cleared (which was less time than predicted)and having Michael
promptly call me and verify that the funds had been received. He then helped me negotiate the purchase of the coins that I wanted and placed the order. After a week, I was a little disappointed that I had not received my coins, and was advised that they had
been placed on back order and it could be several weeks before they became available. After reading several Internet articles concerning shortages of these coins I patiently waited. A few days later, Michael called and advised me that the coins had been shipped!
After a reasonable time, I received the coins well packed and in good order. I have no reason to complain at the service, and was particularly pleased with Michael Goldstein's personal and accurate service. I would certainly recommend his services to anyone
who enquired. Sincerely, Karl Kurz
Posted on 3/18/2013
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Merit financial works!
Gordon Hummel and Merit made my purchase easy and enjoyable. There were results before the expected time and information valid to the present date. Gordon contacted me on occasion to assure our business transactions success and to inform me of future obstacles
and investments. I will use Gordon and Merit again because of fantastic service and low cost. Mike W.
Posted on 6/16/2013
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Outstanding Service!
It has been a great pleasure doing business with Merit Gold and Silver Financial and I plan to continue doing business with the company. I especially would like to commend and recommend Michael Goldstein, @ 1-800-564-8189, extension 303, for all the one-on-one
personal attention and for being very responsive to my needs. The company and Michael Goldstein deserve and are receiving a Five Star Rating and my thanks! With My Gratitude, Joe De Broeck
Posted on 6/15/2013
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Extremely Knowledgeable and Helpful
I had a wonderful experience with Merit Gold & Silver, specifically working with Mr. Paul Fishman, the Senior Account Representative there. Mr. Fishman was able to answer all of my questions and had more knowledge about the industry than any other experts
I have spoken to. He was also very friendly. I have no doubt I will be doing business with Merit Gold & Silver again in the near future and specifically with Mr. Fishman. Thank you!
Posted on 6/14/2013
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Isaac Nuriani @ 800.564.8189 Ext. 314.
Isaac was very helpful and bent over backwards to help us understand what an investment in silver and gold was all about. He made everything very clear and tried hard to comply with all of our wishes. We would recommend him to any friend or family member.
Posted on 6/14/2013
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Like Merit's Service Spring 2013
I recently switched to Merit after reading a detailed description of their business strategies and practices. Merit Policy allows for trades within certain classifications of metals sold by them using the bid price. That policy alone was very beneficial.
Merit's written business strategies were personified in excellent service provide by Account Executive Greg Kennedy. He provided effective guidance in purchasing and trading assets both inside and outside of my IRA account. Transactions were executed precisely
as ordered, completed in days---not weeks--- and with little effort on my part
Posted on 6/12/2013
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Customer Transaction
HI I just wanted to say Paul Fishman with Merit Gold helped me in every possible way to get my transaction finalized. He is a great resource for the company! He helped me and still continues to make sure I am informed every step of the way. He also provide
me valuable information about my investment and made sure I always felt confident about my investment. He was very knowledgeable and his level of expertise calmed my fears and gave me reassurance that I had made the right choice. He also supported me with
ongoing customer service to make sure I was happy with my purchase. If I called him, he immediately got back with me on any issue I may have had. This what excellent customer service is all about. This is critical to any successful business. If I need to make
another transaction, Paul will be the one handling this for me. Malinda in NC
Posted on 6/10/2013
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Frank Allen Account Executive 800.555.2631 Ext. 329 and Merit Gold & Silver Review
Although I have been buying silver coins for many years, this was my first time purchasing silver bullion in large quantities. I was apprehensive to say the least, but my account executive Frank Allen answered all my questions in a professional, knowledgeable
and comprehensive manner. He patiently worked with me as I struggled with what I wanted to purchase (product, quantity, etc.) and promptly corrected my order when I called back with a change. I had done a lot of online research prior to my purchase, and Merit
Gold & Silver definitely had the best prices. I would highly recommend Frank Allen @ 800.555.2631 Ext. 329 and Merit Gold & Silver to anyone interested in investing in silver, gold or other precious metals. Mark Lancaster
Posted on 6/6/2013
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Gold & Silver Purchase
I was very impressed with the responsiveness and overall excellent level of communication that my sales rep, Bryan Ison, provided during my business transaction. I felt that the transaction was secure and professional from start to finish. I will do further
business with Merit Financial and also refer them to friends.
Posted on 6/6/2013
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Michael Goldstein Salesperson Review - 1-800-564-8189 x303
Nothing at all negative with the transaction with Michael. He was courteous and offered informative suggestions. He kept all his promises and is usually available via telephone if needed. If he is not available, he will promptly return your phone call.
I would recommend his services to anyone interested in purchasing precious metals from Merit Financial. Merit was my first choice and will remain my only choice for metal purchases. R. Henderson, Salem, MO 65560
Posted on 5/28/2013
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My experience with Merit Financial
I was looking for a suitable environment to move part of my 401k out of fidelity. Specifically, looking to invest in silver,I needed to be able to move funds from my existing account to a new account with whomever. During my research, one of the firms
I called was Merit Financial.To make a long story short, I knew absolutely nothing about the process of moving funds around or what type of silver investment, what paperwork needed to be filled etc.. The person who guided me through every step of the process
was Joe Grossman. Very personable, patient and polite, Joe walked me through initiation to completion to obtain my goal. I appreciate the professionalism and person of Joe Grossman. Keep up the good work Joe! Joseph LaPlaca Sharon, VT.
Posted on 5/28/2013
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Good experience with Merit and Joe Grossman @ 800.564.8189 Ext. 305
I have worked with Joe Grossman at Merit Financial many times over the past couple of years, and I have found him to be efficient, clear, and reliable. He has fulfilled my requests to be notified at shipment time, and the whole process worked like clockwork.
Recommended.
Posted on 5/21/2013
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I paid in full 4 weeks ago. Directed to buy product they had in stock. Never received product.
If you want to wire someone $1500 and talk to a whole lot of voicemails then this is your place. I wanted American silver eagles but was told to buy Brittania coins for immediate shipment. My local politicians could learn a thing or two from these storytellers
AVOID AVOID
Posted on 5/20/2013
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Isaac Nuriani @ 800.564.8189 Ext. 314. Merit Gold & Silver
Thirty-five (35) days after Merit Gold received my funds via bank wire you send me an e-mail saying my order was shipped (and after I have requested a refund)! This is unacceptable. I want my money back. When my order was placed on 4/15/2013, I was given
the impression that the coins I was purchasing were in stock and available for immediate shipment. Three weeks later I was assured it would be just another week or so. It's now 5/20/13 and the "Manager" tells me he has no idea when I will get the coins, but
he is sure there will be no refund. Yeah, right! This was my initial order with Merit Gold, and I had planned to purchase at least 10 times this amount in the next few months. This was a simple test purchase which YOU FAILED COMPLETELY. Merit has lost credibility
and can not be trusted. The only thing I want from you NOW is a refund. I have no interest in doing business with someone I can't trust!
Posted on 5/20/2013
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AVOID MERIT TO BUY ANYTHING
Placed my first and last order. Never again! Slow to ship product but quick on promises. Bait and switch is common. Should have read the fine print on NO RETURNS. Stay with a reputable company instead.
Posted on 5/20/2013
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Good Service... Bryan Ison
Bryan Ison helped all the questions I had and overall it was a very good service provided by Merit.
Posted on 5/17/2013
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Horrible Customer Service
Placed an order online this morning. Received e-mail saying order and price would not be confirmed until a Merit rep called me back. It has been now more than 5 hours and I have heard nothing from them. Price of what I purchased has gone up more than $200.
Will cancel my order and never buy from them again.
Posted on 5/16/2013
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Michael Goldstein Review....Merit Financial
Michael Goldstein, 800-564-8189 ext 303 did a fine job with my purchase. He was very polite, informative, and professional. 5 Stars !
Posted on 5/11/2013
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Merit Gold the Way to go...
After purchasing from 3 different dealers, Merit by far had the best pricing and Joe's Grossman provided the Tier 1 service that was greatly appreciated.
Posted on 5/8/2013
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Joe Grossman @ 800.564.8189 Ext. 305
Joe tries to get you the best prices and gives good advice. He follows up on transactions and sends informative links. When I showed him a lower price from a competitor, he matched it.
Posted on 5/7/2013
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