Worse company I've ever dealt with
They never call you back. Coorespondence is rude and impersonal. Please read all the post you'll see 75% are negative review. And Spirits never responses
Posted on 5/6/2013
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This company in a Scam
This company is a scam. I tried several times to utilize my gift certificate. I had to hold 40 minutes before talking to a rep. Once I did speak with a rep the dates I chose were not available and she would not work with me on other dates stating they
must be within 14 day of the chosen dates, which is outrageous considering the certificate does not expire until Oct.2013. I also sent in $75 and she told me that I needed to pay $26 more to book and then call back to confirm reservation and pay another $29
at that time. This is ridiculous. I am getting a refund but lets see how long that takes.
Posted on 4/25/2013
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**SCAM**Do not fall for this "free" cruise...complete waste of time and money
Like so many others, my boyfriend "won" a free 3 day cruise to the bahamas. We went to the timeshare spiel at which point he, who had gone in alone, expressed no intereset whatsoever in their outrageously priced packages. The swindlers then sent out what
they obviously felt was an "attractive" female representative and, ignoring that tactic, my guy simply requested his prize and nothing more. He paid the fees when they were due and we selected a date from the list of options based on the airport we chose to
fly out of. We were then given 2 alternate dates and told they would make an effort to comply with our preferences. This is where they get you. Out of all 3 dates, not one of them was available by the time we got our email weeks later instructing us to call
and schedule our "free" cruise. We were given one completely different date and basically told "take it or leave it". He then asked if we chose a different airport (which apparently made a difference in the beginning when choosing a date) would it change anything
and they said no. I would also like to mention that he was not given this specific final date until AFTER he turned down cabin and flight upgrades. My thought is that had he agreed to being swindled out of all the extra money, our original date preferences
would suddenly become very possible. Perhaps one of the biggest disappointments is the fact that we just applied for passports a few short weeks ago, which cost $135 each and we wouldn't have needed for any other reason except this cruise. Since passports
can take at least a month to be finished, we wanted to be prepared in the event that our earliest vacation date was given to us. What an absolute waste of time, gas, planning and, of course, money. I'm glad my guy chose a refund. We will find something better
to do this summer and God only knows if there wouldn't have been a new hidden "We-Never-Said-We'd-Let-You-Back-Into-The U.S.-For-Free" fee by the time we got back on the boat to come home. At least we learned a lesson and I hope this review will help others
not to make the same mistake after they drop their business card into a fishbowl to win a "free" cruise.
Posted on 4/11/2013
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Worst Customer Service and Full of Hidden Costs and fees
I had won two trips for this company. One was a cruise and the other an island getaway. Boy was it a scam. They make it as difficult as possible and do everything possible to not work with your schedule. If you miss one of there many deadlines then your
pretty much sitting in hot water with them and they won't help you. The Cruise one was the first one I tried to setup. After going through their long process of paying a deposit and scheduling the trip information I finally get to the day to call them. After
talking to the lady and trying to schedule it my options became even less available. Then I found out that I would have to pay somewhere between 600-1000 dollars extra for the cruises' "Fees and Taxes" and that was for two people. I argued with the lady but
she told me it was the only one available and either I pay or cancel. So I canceled it and got my money back. The other one was a stay at a hotel on an island. I figured ok it wont be that bad. After I finally noticed the email in my junk mail, I called them.
They immediately informed me that it was passed their seven day window and that they may not be able to accommodate me. I informed them that their email ended up in my junk mail and I was not aware of it till recently. They said they will check for me on the
dates I selected. They then told me the date available is only a certain date. Unfortunately that date was no longer good for me to travel. They said well then you have to cancel or take the date. I was extremely frustrated at this point and had to cancel.
The feeling that you won two trips and you could not use either of them because of their policies and actions is quite upsetting. I Totally refuse to ever use this company again. I believe they are paid in advance for the trips to be given away as prizes.
This way they don't lose money when you cancel. It is the only explanation for why they would treat people trying to use the trips with so much difficulty and disrespect. The worse part is how long you have to spend on the phone waiting. Stay very far away
from this company. Worst costumer service and worst travel agency ever!
Posted on 4/5/2013
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Report them to Better Business please!
My husband and I "won" a cruise at a Home Show in Miami Beach. We attended the company's time sharing exhibit to collect our prize. We then went through all the hoops of sending a $100.00 deposit for taxes and port fees and picking dates and waiting for
them to contact us. When we finally were contacted to set up our cruise they told us that taxes were $219.68 per person and with the upgrade we requested the total amount would be $639.36. They told me the departure date would be May 13, 2013 on the Carnival
Cruise Ship Victory. I questioned why the cost was so high and they told me that was how much it was without any further explanation. I cross referenced this with Carnival Cruise and found that for two people the port fees, government fees and taxes were approximately
$180.00. I called Spirit Incentives back and asked them why the taxes were so high and if they would send me a breakdown. They refused and simply stated that if I was unhappy with the price to cancel. I then asked for a manager, after a long wait I was told
one was not available. I then went online to request a refund of my $100.00 deposit. I would love for Spirit Incentives to honor the cruise I won. I have no problem paying the taxes which are actually around $180 and $200 for the upgraded room. I know that
this will probably not happen so I would simply like to report this in the hopes it will save someone the trouble of dealing with this company.
Posted on 3/27/2013
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Spirit Incentives is amazing!
We received a 3 day/2 night stay at Great Wolf Lodge in Grapevine from Spirit Incentives a few months ago - our first experience with the company, and we were thoroughly impressed! We attended a time share seminar at a fun resort outside of Tyler, and got free day passes and tickets to the water park there, and had a great time! The agents that arranged our meeting were friendly and answered all of our questions. When we completed the time share demo and were able to schedule our free vacation, Spirit Incentives kept in contact with us via email and phone, and gave us all the information we needed to have. We were able to check into our resort easily, and we had a fantastic time while we were there! Thank you Spirit Incentives!
Posted on 3/8/2013
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GO SPIRIT!!!
My first experience with Spirit Incentives was for a 1 night Great Wolf Lodge stay located the scenic Pocono mountains. From the initial booking, to the actual check in, my Spirit representative (Germaine) was professional,knowledgeable and precise with answering all my questions and concerns. I was made fully aware of the process and incentive terms which overall made the booking process easy and problem free. When the 1st date I picked was unavailable, Germaine went out of his way to accommodate me making sure I was satisfied and happy with the 2nd date of my choice.
What an A-W-E-S-O-M-E company supporting a G-R-E-A-T family destination!
Posted on 2/27/2013
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Trip Review
I just want to tell you that our trip reservations through Spirit Incentives went very well. The cruise we took to the Bahamas was great. There were no hic-ups and the people were fantastic. Spirit incentives provided excellent accommodations and ensured our trip was well received. I would recommend Spirit incentives to anyone who is interested in traveling on a cruise or needing a hotel. They have done a great job.....Thanks
Posted on 2/27/2013
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Good job
I had a good experience and the customer service that assisted was very professional and helpful. Everything went smooth and would use this service again.
Posted on 2/27/2013
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Be Careful
The company seemed very legit and professional, boy were we wrong... We are very disappointed with Spirit Incentives. I apologize for the long post but this is what we wrote them:
Spirit Incentives,
I am disappointed in the misleading information that was provided in the Registration Coupon and Terms of Participation. My family and I have complied with all rules and have responded promptly to all correspondence regarding our vacation. Per the Terms of Participation, we signed up for Choice A: Great Wolf Lodge Resort One (1) Night Accommodation ($75.00 reservation fee - paid in full) which:
"Three travel dates are required. Your first travel date must be at least sixty days in advance, subsequent dates must be at least thirty days apart. This offer is valid for check in any day of the week. Availability is limited during major holidays which include; New Year's Day, Presidents Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving Day and Christmas. Holiday travel may be selected; however, it is based on availability and subject to surcharge. this certificate is valid for 2 adults and 2 children. Additional persons (up to a maximum of 6) may be added for an additional fee starting at $40 per person."
Unfortunately, when my family and I received notice that you accepted our $75.00 fee, we went to www.mystpage.com to view our dates and make our selections only to find that we were extremely limited. We were given the choice of two (2) Fridays which were only in May, which we selected May 10, 2013, following the May 10, 2013 date we were given five (5) dates to chose from which were only for Monday, Tuesday and Wednesday. We fully understand that major holidays are limited and may be selected based on availability and subject to surcharge, but we did not even have a chance to pick from a date. Our concern is that we do have children and they are in public schools, our children cannot miss a school day to accommodate a vacation, which is why we did not reserve "Choice B". We are extremely upset that we may not be able to check in on May 10, 2013 (which was the only Friday that we could chose from for the year) It is a great disappointment that the dates provided were more for a "Choice B" accommodation. If our family were able to take a vacation during the week then we would have chosen "Choice B." Our family has the confidence that Spirit Incentives will fulfill our request as we have complied with your company for our vacation and look forward to speaking with you soon.
If we do not receive a response promptly as we have done for them, we are going to our lawyer.
Posted on 2/26/2013
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You get what you pay for...
Ok, So we went to a presentation and bought a vacation club package and received a voucher for a "free cruise" There was very fine print on the back of the voucher so I red it carefully. My hubby and I have needed a vacation and although we knew it was not free we did know it would be cheaper. We followed all directions. Registered the certificate, sent $198 deposit, pick 3 dates, and 50 days before the first date (3/1) we were e-mailed and told to call for booking. The rep who answered the phone warned me that the phone call would be 45 minutes. I said to myself yeah right, I was at work and I ready knew she was going to try to up sell me so I was prepared to tell her no. She put me on hold and came back and said she has a cruise date for 3/1 but its with Norwegian so I told her fine we will take that. She seemed shocked. We had already warned our family about a possible vacation opportunity and we had places for the kids to go and vacation time saved at out jobs so we were flexible at the time. She told me it was a standard cabin with bunk beds luckily I had Norwegians site up and I declined the upgrade. Their were on bunk beds on the ship, some cabins had single beds that could be converted into a double. She tried to offer hotel lodging at $150 a night and I told her I would do everything else myself. I booked the trip and paid $323 in addition to the $198 I already spent. That was $520 for a 3 night cruise and round trip airfare. Further catch is that we live in a major city but we have to fly our of a airport that in 1.5 hours away in another state. We will fly out on Thursday "so we wont miss our cruise" and we booked a hotel for the night in fort lauderdale with comp shuttle to the port of Miami. All in all we have spent approx $700 on a free trip. Not free at all but almost buy one get one free. I'm excited and we definitely need this vacation. Beat them at their own game, once on the cruise you are eligible for the same amenities as everyone else and no one knows your are in an inside cabin. BTW I have read several places that the cruise line will upgrade you for free. We cruise in less than a week and so far we have only a guaranteed room assignment so hopefully we will get the upgrade. Just received out income tax refund so we are going to party hardy on this vacation.
Posted on 2/21/2013
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I'm not much of a gambler!!
My partner and I attended a timeshare presentation in Lee, MA. We live almost 2 hours away and were on a time constraint but were told it would only take 90 minutes or so. Well the "or so" turned out to be well over 4 hours. First of all they ask everyone to be there at a certain time, so I am thinking it must be a group presentation. Cool. But instead, they take one couple/family at a time and we sat for almost 2 hours to wait for a representative for our presentation. They don't like taking no for an answer but we finally were moved on to pick up our "free" stuff, which of course you don't get until you go through the wait and presentation. We waited another hour after the presentation which was an hour to get our free stuff. Okay, out of there at almost 7pm. Now I am looking online to plan our free trips and you have to send in $100/free trip, and we have two,to even be able to browse accommodations and airports. After reading these other reviews, my fear is confirmed about horrid accommodations, inconvenient airports, unavailability and the chance I wouldn't get my $200 deposit back. I am not a gambler and I will not take a chance on something if I cant review specifics first. Seems dishonest they make you pay first before you can sign up and make selections for your own traveling. I used the $40 Visa card and will use the gas vouchers in return for the $20 I paid to go to the timeshare presentation.
Posted on 2/18/2013
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SCAM
This is a scam! And the damn star think wont let me go less than 3 stars!!
Posted on 2/13/2013
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Scam
I went to seminar , paid $198 dollars for cruise voucher, also even got talked into buying some vacation packages. I have received no contact from them . i have emailed multiple times. I have even paid off what is due. I tryed to schedule the cruise today and have previously , but the dates did not go out far enough. So when I looked today it states I can no longer book since there are not enough dates available. How is that even possible? My voucher does not expire until 6-05-13 it is 2-08-13? That is four months out. I feel as if I was scammed and am out major money I never had to begin with. They were extremely pushy and all I did was say yes because I thought I was due a vacation . If I can not go on the cruise I was promised and did everything correctly as well as keep all docs and communication I received from them. I will sue. I have not even received the emails for the weekened that I was promised for the vacation package I purchased.
Posted on 2/8/2013
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thy lied to mii n i diidnt have the money to waste i FELT MY LIFE WAS OVA!!!!!!!!!!!
I WENT TO A PLACE CALLED OCK N SPRUG IN LEE MA I LIVE N SCHENECTADY NY I WAS TOLD THAT I WON 2 FREE TRIPS I PICKED 1 I ASK HOW MUCH DO I HAVE TO PAY ECT THY TELL MII LIES Y LIE ABOUT THIS ITS JUST WRONG I WAS ALREADY GOIN CARZY THN THIS IM HURT BECAUSE I FEEL Y WOULD U DO THIS TO PEOPLE LIKE ITS JUST NOT FAIR WAT SO EVER THY TOLD MII FREE TRIP I I PAYED LIKE 150 CAB THERE TO LEE MA N I GET A SO CALL FREE TRIP IT WAS ONLY A WASTE OF TIME THA I DIDNT HAVE IM THINIKN I WON YESSSSYESSS SUMTHING GOOD N MY LIFE IM SO THANKFUL I MAKE VIDEO N THY JUST PLAY MII IM 22 YEARS I LOST MY TWIN SISTER TO BULLYIN LOST MY MOTHER THIS YEAR 0CT29 I HEAD WAS EVERYWHERE THEN THESE PEOPLE LIE TO MIII!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I ONLY ASK Y!!!!!!!!!!!!!!!!!!!!!!!!!!!! Y!!!!!!!!!!!!!!!!!!!!!!! Y!!!!!!!!!!!!!!!!
I I NEVER BEEN TO JAMAICA ALWAYS WANTED TO GO I TOLD THEN THA N THY RUN WITH IIT WITH LIES Y!!!!!!!!!!!!!!!!!!!1 PLEASE TELL MII Y LIE!!!!!!! Y SAY THIS CERTIFICATE PROVIDES TWO ADULTS FIVE DAYS 4NIGTHS IM THINKIN YAY ALL I HAVE TO PAY IS AIRFAIR IM GONNA SAVE N JUST ENJOY IM SO HURT BECAUSE I WANTED TIS MY DATES TO GO WHERE N JULY 8 2013 JULY 14 COME BACK ROUND TRIP UGHHHHHHHHHHHHHH I HATE YYYYYYYYYYYYYYYY Y WOULD U LIE!!!!
Posted on 2/6/2013
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so far so good!!
I went to a wydum timeshare presentation and got a free 7 day vacation package...I sent in the $100 deposit and selected my travel dates...about 10 days later I got notification that I could call...I called right when they opened at 9:15am....no holding time and the guy on the phone was awesome!! we upgraded to a resort hotel and will be going in a few weeks during spring break! we still have another 2 day trip to plan as well...we paid a total of $422 for a 1 bedroom room with a full kitchen and ocean front room!!! I looking it up and the same room would be over $1000 normally!!!
Posted on 2/1/2013
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Not enough available date till certificate expires in JUNE?
My husband and I sat through the meeting, paid our deposit shortly after. We didn't have any finances avail to complete the booking till now (5 months after) and get a message that there are not enough dates available between now (Jan. 26, 13) and the expiration date on June 9, 13. Our job does not allow much flexibility of schedule as this seems to require. I called in and a rep said it may be a mistake and he could have someone else call me back on Mon, but they are only open hours I am working & have no phone access. I called a different number he gave me, saying I could request a refund. I have to call in M-F business hrs. Auto-message gave a wrong website. We have been looking forward to this but now seems impossible to work out. Honestly after all the other reviews and knowing our situation, looks like this is going up in smoke.
Posted on 1/26/2013
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SPIRIT INCENTIVES, AND WYNDHAM VAC TIMESHARE SHAMEFUL BEHAVIOR
I am a wyndham timeshare holder, my friends went to wyndham smokie mountain with us they attended a meeting and was promised a vacation from Spirit Incentives, well she tried to get dates they wrote her on 3-8-12 she sent it back 3-22-12 rescheduled dates still have not heard a word, they wanted to take a vacation before he died of brain cancer, well that didn't happened he died in oct 2012 now she has called and cant get no one to answer to schedule for Daytona beach at wyndham in either april may or june IF I DONT NOT HEAR FROM THESE PEOPLE I AM GOING TO CONTACT ACTION 6 CONSUMER REPORTS THE OHIO AND TENN, ATTORNEY GENERAL TO SEE IF THEY CAN HELP WITH THIS MATTER I AM ASHAMED OF THIS COMPANY AND MY TIMESHARE FOR USING THEM
Posted on 1/9/2013
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**FRAUD--LIES--SCAM**
Wanted to take my 65 year old mother going through breast cancer to Miami,Fl and we were excited to go until Spirit Incentives...well BROKE OUR 'SPIRITS'.
I registered for my Spirit Incentives voucher on time, submitted $100 deposit, submitted dates, and when the day came to book it (today), it just turned into another story.
**Talked to Mia (Spirit Incentive Rep) and she tells me that I WILL HAVE TO DRIVE 5 HOURS TO DALLAS, FORT WORTH TO TAKE A FLIGHT because they get cheaper rates from there.
I live HOUSTON, Texas and they are saying because Dallas is a major city, that's why and there is Nothing she can do about that and I can get a refund of my deposit if I don't want to drive 5 hours to and from Dallas airport to catch a flight to Miami, Fl.
**Spirit Incentives wants us to fly SPIRIT AIRLINES flying out of Dallas because only the International Houston Airport fly Spirit Airlines and unfortunately Spirit Incentives only has a contract with Houston Hobby Airport.
**I have left a voice message to Lycette (Manager) and an email to correct their foul mess. I will update here and everywhere else after I hear from them. I am hoping they can resolve this so I can take my mother to Miami from Houston because by God she deserves this!
Posted on 12/21/2012
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Worked out in the end
Wasn't able to get the dates we requested, but was able to find another date that worked for us. Would have been easier if dates were listed and you were able to choose a date knowing that it was locked in. Otherwise, everything went well.
Posted on 12/19/2012
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