I have an A505-6005 laptop that just went out of warranty and the harddrive quit. This laptop is not worth the $700 we paid for it, and for the harddrive to quit right after the warranty is out is BS. I had a HP laptop and I was told buy a salesman at BEST BUY how great Toshiba was. He got me on that one but will not get me on another toshiba, my HP was 6 years old and was out of date so I thought I would upgrade, what a mistake going with Toshiba.
Posted on 9/21/2011
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Very poor costumer service. I have been waiting for over one hour and still waiting no the phone. When I called for costumer support and the machine said waiting time was five minutes it has been one hour so far and I haven't spoke to a live person yet. I will never buy another Toshiba product again. BEWARE EXTREMELY POOR SERVICE. YOUR TIME IS NOT VALUABLE TO TOSHIBA.
Posted on 6/23/2011
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DO NOT BUY A TOSHIBA. THE SERVICE IS POOR AND THE PRODUCT IS WORSE. Can you imagine the BBB gives this company an A+ rating. I filed a complaint.
I did not read these reviews prior to my purchase. After reading these I wonder what the BBB really means.
I purchased a Qosmio X500-Q900S and have had nothing but problems from "9 Crash Dumps to problems with accessing the internet. I always purchased HP's. Someone recommended this product. Sorry I did not read these reviews first.
I was told this morning I cannot expect my Laptop to be returned until after May and they have had it since April.
I actually believe they sent a refurbished product. It could not have been new, otherwise why would it need a new part for repair.This company causes you to lose business and time. The representatives are impatient and will not listen until you complete your sentence before they start talking. They have no answers and are unresponsive.
When the computer is new and problems occur the product should be replaced without delay. Then the message to the public would be - that a person could rely upon the company for resolution of problems and purchases.
Posted on 5/10/2011
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I have a 3 year old Toshiba laptop that I bought with Toshiba's 3 year extended warranty. The laptop was never carried outside or misused. The hard disk failed within a year. I got that replaced under warranty. 2 years later still under extended warranty the LCD cracked when closing the lid of the laptop. So I was happily using the laptop with an external monitor because Toshiba said they will not fix LCD (not covered by warranty)! Then the hard disk failed again and I sent back the laptop to repair shop. The response was shabby to say the least. The repair is all outsourced and people working there were not at all responsive. After 3 weeks, they called and said they cannot replace the hard disk because the LCD is cracked. How does that negate the warranty? I don't know. I wrote about this in their customer service survey and they have not responded. I don't think anyone there listens.
I swear I will not buy a Toshiba laptop again. I have Toshiba TV and other Toshiba equipment but my advice is DO NOT BUY Toshiba for customer service. I had a better experience buying HP from Best Buy.
Buyer beware.
Posted on 5/8/2011
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I have a Toshiba L505-Es5018. Computer has been solid after one year other than finish rubbing off. I recently ordered the 3-pack restore disc package from Toshiba. After first restore attempt, I received an error message. I called Toshiba less than Tech Support. They told me hdd was bad. I bought a new hdd, tried to restore again same error. I called Toshiba again. This time was told bad memory. I ran Toshiba's memtest for memory and also ran an independent test and did not find any issues with memory. Luckily, I found my original recovery discs that I burned when I purchased my notebook. Using my personally burned recovery discs, the complete system recovery ran without a hitch.
I called Toshiba tech support for the 3rd time to get a refund. After two disconnects, my case was upgraded and I talked to a specialist. I explained what happened and requested a refund for defective software. Toshiba's response: ALL SALES ARE FINAL/ No exceptions. They did offer to send me new discs even though the replacement set would be the same as my purchased set.
This company has a disconnect with consumers much like GM did before their downfall. I can only wish the same failure for Toshiba.
I don't care about the money or refund anymore. I just asked Toshiba to do the right thing after I wasted countless hours trying to work with their software. I chose to not go away quietly.
Posted on 4/22/2011
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The below text is my second set of comments on Toshiba Forums Webpages. First one was deleted. For those of you who don't know Nvidiasettlement.com reached an agreement with HP,Dell,Apple over defective Nvidia 8400 and 8600 Video cards that were used in their systems. Toshiba computers also used these "defective" cards only Toshiba is not included in the class recall. Toshiba does not admit to there being a problem. This is just another instance of the crappy service that this company provides. I would not recommend another Toshiba laptop to anyone..Unfortunately I recommended to my father in-law and he had to pay for his to be repaired. Hopefully it continues to work as the fix-provides the same defective cards and motherboard as what was originally installed. When I recommended on the Toshiba Forums that others utilize the Better Business Bureau link included on the bottom right of their website--my post was "mysteriously" removed. I think that Toshiba is in bed with Nvidia on this and I smell a rat or a payoff. Buyer Beware Do Not Buy a Toshiba.
Re: NVIDIA 8600m Recall not supported, dead laptop..Options
Mark as NewBookmarkSubscribeSubscribe to RSS FeedHighlightPrintEmail to a FriendReport Inappropriate Content....04-18-2011 07:01 PM
I too have been impacted by this problem. In fact I recently posted a separate comment on the forums about this problem--recommended that complaints be lodged through the link at the bottom right of this screen--amazingly this post has been deleted by the moderators--or maybe not so amazingly. I have a x205-sli-1 Babied the thing since December of 2008. Did all the necessary maintenance, updates, virus preventions via Norton Internet Security updated version each year, etc.. Started having system shutdown issues in late October. I work in retail so didn't do the necessary research on this until after the holidays--missed my extended warranty through Best Buy buy a couple of weeks. Seems like with all the information out there on the issues with the 8600 and 8400 series cards, but the Nvidia 8600's being the main problem for Toshiba x205 owners that Toshiba would be interested in intervening on our behalf. Had they notified me of the problem when they first started appearing back as early as early to mid 2009 I along with many others would have been in my warranty period. My father in-law purchased an x205-sli-2 and had the exact same issue--no warranty though as his happened almost 13 months after purchasing through major box retailer's on-line site and didn't purchase the extended warranty. I've tried calling Best Buy no success, no success through Toshiba either, seems like the owners of x205's are on their own until "Someone" receives enough complaints on these defective cards being used. This is not a normal warranty issue-its a known manufacturers defect--I wonder how much Nvidia settled out of court to keep Toshiba from joining the Nvidiasettlement.com litigation of HP, Dell. Or why posts like my previous one urging action have been removed by this site.
Well anyway I'm having the same issue as others here. System starts up, led lights on, hear hard drive spin up, Then beep-BeeP-BEEP no image on the screen. Bios-beep codes for these systems point to most likely Video Card failure. Tried to hook up external monitor via the s-video and vga ports--garbled image if anything at all. Sent in through authorized service center--they say "You're better off buying a new laptop as we can not guarantee the life of a video card/motherboard replacement, and we typically see these units back within 3-6 months, sometimes less, sometimes more, but eventually they all come back. So lets see, an authorized service center even states that the units are "worthless in his opinion" Who's at fault here Nvidia or Toshiba. Either way we the consumer are the ones footing the proverbial bill.
beep-BeeP-BEEP!!! and I'm not referring to the code errors here folks
Posted on 4/18/2011
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Very unreliable company and service. My Toshiba laptop LCD screen (Satellite L455-S5000) stopped working after 8 months of normal wear and tear, and no it was not dropped. Their service department tells me they will not cover an LCD that stops working even though it is within the 12 month warranty. $350 to repair it! Yeah right. Stay away from Toshiba laptop pc's. The quality is poor and they don't stand behind their product.
Posted on 4/6/2011
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I purchased a 32 inch flat screen in 6/08 it was working great until recently, at times when it is turned on you would get sound but no picture so we contacted Toshiba and they was told to fax all our info, but then the next day a rep called and told us that we had to take the set to one of their repair centers inwhich we told them that was over 100 miles for us to drive and they told us oh well. They didn't ask us to drive any distance when we paid high dollar for this set.
Posted on 3/29/2011
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Hi,
My son had a Toshiba laptop purchased from Wal-Mart in September of 2010. The hard drive failed. I called for Tech Support and was told to pay UPS shipping back to the company to have them put in another hard drive. I received a call today stating it would be $428.00 to replace this because there was liquid damage to the memory and it wouldn't be covered. There was not any liquids spilled into the laptop. The whole computer was $298.00 so I'm not sure how it would cost $428.00 for a hard drive to be changed out. I have read numerous customer complaints on forums that Toshiba doesn't want to honor their warranty. Also when I took the computer to have it packaged and shipped the UPS rep looked at it and at the other employee and said, "Look, it's this model again." He then turned to me and said this is the 4th one we've shipped this week, Hard Drive?" I replied, "Yes." I live in a very small town so 4 in one week is alot. I will never buy another Toshiba product again in my whole life, I will also I make sure I let all my friends and family members to not make the mistake either.
Posted on 3/28/2011
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Bought a Toshiba 32C100U LCD television 90 days ago. I just bought a home theatre system and just found out the digital audio port does not work on the Toshiba. While this issue is covered by warranty the Toshiba consumer MUST PAY TO SHIP the defective product to the one location in the US that does repairs. Bottom line, buy a defective Toshiba product and then pay $40 to get the warranty work done - though this is not mentioned on the box or their website anywhere. Awful customer service. DO NOT BUY FROM TOSHIBA
Posted on 3/21/2011
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I purchased my Toshiba Laptop from Best Buy in Citrus Heights January 2010. I had always had good luck with Toshiba, bought extended warranties and never had a problem until the Satellite A505. I had to buy it, to replace a stolen Toshiba Laptop, but unfortunately did not have enough money for the warranty on the new one. In less than 1 month, I used the laptop maybe 6 times at most to download songs to my blackberry and pictures to my laptop from the Blackberry. Then the USB ports on the right side came loose and slipped back into the inside. Best Buy told me if I had purchased the warranty they would have just replaced the Laptop, but even though it was a defect they said it would cost me $35 to mail it to the manufacturer, only for them to tell me it was "excessive use?" and not covered and would be about $170 to repair. Hmmm, just about what the Best Buy warranty cost, they must have a perfect arrangement to help each other make more money.
My son said to just buy a 5 USB port fan to put under the laptop since Toshibas do get hot, it cost $40 and saved me a lot wasted time and stress. I can't sync an MP3 player to the Toshiba, it will charge though. The Laptop syncs with the Blackberry or the fan from the left port. The right ports are right next to the DVD/CD drawer and on top of the Hard Drive so these must just be disposable Laptops.
Unfortunately the backup DVD/CD drive won't work either, but it does play CDs and DVDs. I can get a zip drive to install documents, but not load with a Backup.
Now I am seeing that this is pretty common. I thought of calling Curtis the TV lawyer, then I thought of never shopping at Best Buy, now it is a month past my manufacture warranty renewal which I figured why bother, I will just put it on Facebook and do a YouTube video since I see a pattern here. Funny you cannot put less than 1 star.
Posted on 2/25/2011
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I am upset because my laptops battery connection to battery charger is not responding to battery charger and there for i am not receiving charge. tried different chargers and still doesnt work. just bought this laptop in september 2010 and it has been acting like this since december 2010 and i get the run around to get fixed.
Posted on 2/22/2011
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I have had horrible luck getting my laptop fixed from Toshiba! The computer never worked right the first day I received it. Now it is back for the 3rd time for the same problem because they have never fixed it. Every time my computer comes back I turn it on and sure enough it is not fixed. I use this computer for work and I have been with out for over a month and I still don't have it. This is the worst experience I have ever had with a company on getting issues taken care of. This is the last Toshiba I will ever buy.
Posted on 2/22/2011
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I have read the reviews and they all sound astoundingly similar. I had a Toshiba laptop that I very rearely use that had a button pop off. I guess that I probably actually touched that button less than 50 times before it popped off. I sent it in for warranty work and they claimed it was "damaged" If you wiped off the finger prints, the laptop looks brand new. I'm not sure how you can conclude that it is "damaged" . Then they sent the laptop back to me without the loose button so I have no option to try to fix it on my own.
The other fishy thing about this is that just before I sent the computer off for repair, I picked up a virus. I did not ask them to do anything about that because that should not be a warranty issue. I just wanted my key fixed. When they sent the laptop back to me it had a sheet claiming that they had gone through the computer and fixed/updated the hard drive. When I turned it on it obviously had not been worked on because the virus was still alive and running. I don't think they did anything. What a fraud. I bet any amount of money Toshiba has contracted with an outside company to do these repairs on a fixed bid contract. In turn this company makes it policy to simply deny everything to save money. It is obvious they do not pay the phone operators well because they seem to know nothing and have no authority to make decisions. I will never buy a Toshiba product again. This to me is a very ripe situation for a class action lawsuit. If I could give them zero stars, that would be appropriate.
Posted on 2/11/2011
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I called Toshiba Support line concerning a problem with my laptop Satellite A505-S6005
Think twice about sending your laptop to Toshiba Repair Depot, do you know who is really taking your laptop apart?
UPS!! Yes UPS story is below. Don't buy Toshiba Laptop again, Toshiba will not does not stand behind there product! I'm new to this site, but I have a Satellite A505-S6005, Here's my problem.
I called Toshiba Support line concerning a problem with my laptop two USB ports on the right hand side, they where loose and flopping around. I was told that I had a little over 30 days left on my warranty and I had to send my laptop to them for repair, a box would me mail to me. I asked why I could not take it to an authorized dealer here in my town? I was told when I register my laptop I didn't pay for that option, so either I mailed it to them or pay for the repair my self.
I asked how long would it take for the box to be mail to me, two days I was told, I was also told when they received my laptop it would take about seven (7) days to repair it, that I needed to remove all password and backup all information I had on my laptop. After backing up all my information from my laptop, and getting it ready to be shipped to them, I took photos of my laptop and began searching to see if anyone else was having the same problem and I found so many with the same problems.
I boxed up my laptop in the box that was sent to me, copied all information and placed a printed 1 sheet from there own web site where people wrote in with the same problems but most of them there warranty had either just run out or had already been over a year and half.
My laptop was taken to UPS on December 29, 2010 at 10:38 a.m. and it was received by Toshiba on December 31, 2010 at 9:30 a.m. for repair.
On January 04, 2011 at 4:12 p.m. I received a call from Toshiba @ 800-457-7777 telling me they received my laptop and it was being repaired, alone with information for contacting them for status, this was an animation call which needs to be a little slower when given contact email information, I was very happy that I also told the tech I wanted to received email confirming concerning any information plus phone calls, at my home number and email was given to the tech.
January 17, 2011 I have not received a call, email, nothing telling me when my laptop will be returned to me. It’s been approx Nine (9 Mon-Friday) business days and thirteen (13) total days. So from my ipod I emailed them asking would they please let me know the status of my laptop, I was told it should not take no more then seven days to repair the two right side USB ports that should have never come loose. I’ve always trusted Toshiba laptops and have always told friends to buy Toshiba laptop, but not any more from what I'm finding out now, and going through.
I’m finding more information that this is becoming a regular and major problem with Toshiba laptops. After sending the email I received an out of office email then thirty min later I got another email telling me that I needed to call Toshiba that this was an non warranty issue and the cost would be $175.99 with a list of credit cards they take. I was upset, very upset when Toshiba should know USB ports are used on a constant bases on a laptop for your cameras, external drives, flash drives, ipods, etc.These items are being plugged in and out of these USB ports and should not come loose or detached from the unit.
On January 18, 2011 I called the 1-800-457-7777 number at 1:17 p.m. was placed on hold for 42 min, and 35 sec, my phone shows the time line. When a woman took my call at 1:58 p.m.I asked her name, Dorothy I was told, she asked me for my depot number and I gave it to her. She then went on to explain to me it would cost me $175.99 for non warranty repair.
I said what!!, you have my laptop for about thirteen days (13) and there was no phone call, email, nothing until I sent email using my ipod, the first responds I get was an out of office email then thirty (30) min later, I get an email telling me my laptop USB ports is an non warranty item. I asked Dorothy to explain to me why the two USB ports on the right side was an non warranty issue, she said because of damage, I got upset and said there is no damage, I’m 58 years old and you plug things into those USB ports external drives, ipods, cameras, flash drives your plugging and unplugging items, that it was even posted on there own web site about this major problem which tells me this is a defect and she said I’m not saying you miss used your laptop but when you plug and unplug items the USB ports will come loose and that is what makes it an non warranty issue.
I could not believe what this woman had just said, and was very rude.
I told her I was contacting the following people Toshiba Headquarters, consumers protection, better business, attorney general, and she said you contact whom ever you want, are you going to pay the $175.99 ? I told her NO! I want a letter explaining what she just told me about the USB ports and I want my laptop mailed back to me. I told her my laptop is less then a year old, and it still looks like it came out of the box brand new, I was cut off
because Music came on then she came back on and said did you understand what I said, told her no, you cut me off by placing me on hold again. I told her I want to speak to a supervisor, she said she would transferring me to costumer relation service, time now 2:03 p.m.
When a person answer the phone I asked who I was speaking with, I was told case manager , I then asked her for her name, she said it was Pearl, I explained the problem again to her, and she said the same, due to the fact that your plugging items into the USB port and unplugging, it’s an non warranty issue, I told her who I was contacting, she was also told that I wanted my laptop mail back to me that I have photos of my laptop that I was finding out on there own web site of people posting that had the same problem told a non warranty issue and they got there laptop back damaged.
She said I will make a report and gave me a number. She also stated that plugging and unplugging things into the USB Ports will make them come loose, I told her that was a bunch of bull ???? She said when you plug things in you should leave them in, I asked her did she just say, when you use your USB ports you should leave the item plugged in, she said yes, I told her what sense does that make, then why do we need a laptop if it's not portable we might as well go back to desktop. She said I'm sorry.
I also told her there's no excuse to keep someone on hold with no responds for forty two min (42 Min) and 35 sec, also no responds when you have my laptop for thirteen days (13) and you never tried to even contact me at all, no phone call, no email until I emailed you. You called to let me know you got my laptop but your going to hold it knowing your trying to pull a non warranty and not contact me.
I told her everything that has taken place with Toshiba speaks volume about there company and how they treat there costumers. All she would say is I'm making a claim report and your laptop will be mail back to you. I asked her for the tracking number, that all she gave me was an report number she said they will call you with the tracking number and I told her they never contacted me about my laptop she said she would not have the tracking number they would call me. Call was ended at 2:09 p.m. 52 min and 35 seconds. I spent more time on hold then any help from Toshiba. I did some more searching and really got upset when I found out who is really doing the repairs if they do them at all.
Now I know why they would not allow me to take it to an authorized dealer, If I did I would have to pay the cost of repairs. Here's the kicker, Toshiba partnered with the United Parcel Service (UPS) to design a more efficient repair process. Customers are told to drop off their laptops at a UPS Store, from which they will be shipped to Toshiba for repairs and then sent back to the customer. The laptops are in fact shipped off to an authorized UPS-run repair facility in Louisville, Ky, where UPS repairs the laptops themselves and ships them back to the customer directly. Toshiba does not even handle the laptops UPS does.
If I had know this and Toshiba should have told me that UPS would be doing the repairs I would have never sent my laptop to them, they can't deliver a package without damage, now I'm really worried about my laptop. I checked on
Jan 20, 2011 for the status of my laptop it's still showing repair status waiting for me to ok the repair for $175.99, I sent another email and told them to mail my laptop back to me, gave the report number that Pearl had
given me and told them I was not paying anything, to send me my laptop undamaged.
I received an email reply stating my laptop was being mail back to me. As of today, Jan 23, 2011 it is still showing in repair status, no phone call telling me it's been mail with a tracking number. I want my laptop and wish I had never sent it in, if I had know UPS would be taking it apart. I've also told them that There's two major problems the USB coming loose and lots are posting about there AC adapter coming loose which is also on the right hand side just like the USB ports and calling them an non warranty issue.
My daughter has an Toshiba laptop Model Satellite L355D-S7825 model with the same problem but with this model there's one USB port on right side, two on left side, her's that is loose is also on right hand side but her warranty was up when it happen to her.I have kept copies of everything, logged everything, kept copies of web sites even Toshiba's site about these problems and them calling it an non warranty issue. And for them not to tell you that your laptop is being taken apart and if repaired that it is not by Toshiba but in fact by UPS, which is really important.
There's others out there who has posted on Toshiba web site who also has not received there laptop also. Don't buy Toshiba every again. On Jan 20, 2011 I emailed the repair depot at ToshibaRepair@tais.toshiba.com to send my laptop back to me, they are not going to honor there warranty why are you holding my laptop. Received an email from them, that it would be mail back to me. Jan 21-23 2011 nothing no call, no email telling it's been shipped or any info on sending my laptop back.
On Jan 24, 2011 late in evening I got an email telling me my laptop had been shipped on Jan 23, 2011 two day air, alone with a link to UPS for tracking here's the kicker, Tracking Number:N/A so that Tuesday Jan 25, 2011 I called
them which if the information was correct I should had gotten my laptop but without a number I can't track it. I got a person name Jesi explain to her, gave her information she need she looked it up and is going to tell me maybe they haven shipped it yet, I read the email to her and she said have to transfer you.
I got this time, person name Robin, explain the problem to her, she said she could not find anything either and she didn't know where my laptop was. So
she was going to email them and call me in the morning the next day, I asked her to also email me. She said she could not do that. She gave me a REF number. Again I spent more time on hold then I did getting help. Have no clue where my laptop is.
Jan 25, 2011 No call from Robin, it's 2:00p.m. and nothing, Door bell ran at 2:50p.m. it's UPS, got my laptop video taped me opening up the box taking my laptop out, now being an repair shop that does not honor warranties, when I
turn my system it, the first thing I got and it's on video was that nasty blue screen telling you windows was not shut down that data could have been lost etc. giving options it was on start windows normal, I just hit enter,
still video it all. Notice my cover for the express slot was missing, other problems, so I called them, again explain to Ray what's missing, he tells me he has to transfer me. Here goes the games again, after holding and holding I got a Don, repair Depot center is where my call was sent to.
I told Don what was missing, he said did you send it. I told him I've never use the express slot the slot cover had never been taken off, and I want my express card slot cover! He asked me to hold on, then he comes back and ask me "What is an express slot cover" I said what? I then gave him the tech ID that had my laptop, I was told to hold on again. He comes back and say well we will mail it to you if we find it, he called out my address I told him you will send me my express slot cover period.
Also I wanted an Ref number, he said we don't give that, ok, I said I want an Conformation on this, he said we don't give that either. OK, email me what we have talked about here, he said I can't do that, you just have to trust me. I said Trust you, you got to be kidding me. So when I got off the phone, I email the repair depot and emailed them every thing that was said and told them I want my cover, I have a large area that is left open on my laptop it was not like that when I sent it to you and I want my cover. I took photos before I sent them my laptop.
If I had know before hand that USP does the repairs I would not have sent my laptop to them. I'm not going to let this rest, even If I have to take them to small claim court. And on most of these model of laptops, the USB on the right hand side is not solider to the mother board, they are trying there best to claim that (repair Depot), I've seen the inside of my model and others on a web site that shows the inside. Toshiba knows they cut corners with the items on the right hand side of these laptops, the power cord plug will come detached, the usb ports will become detached, why is that and Toshiba knows the answers but wants to call it an non warranty issue.
If anyone is having these non warranty issues please post them. Thank you
Cindyrsdu
Posted on 1/27/2011
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Our Toshiba worked wonderfully for a few months, until the video card & hard drive broke. We sent it in for warranty repair - two months later due to back-ordered parts, we received it with a still faulty hard drive. We returned it a second time under a '10 day' guarantee - 20 days later we received it, but it would no longer recognize or charge the battery, requiring it to be plugged in constantly, in addition to a broken cover (which they tried to 'fix' with scotch tape). It is necessary to send it in again. They have had our laptop for over 3 months of our 1 year factory warranty period, and we still do not have a working laptop. Customer service was unhelpful at best, refusing to expedite service or extend our warranty. Pained we have to rate a single star.
Posted on 1/12/2011
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Horrid customer service! STAY AWAY FROM TOSHIBADIRECT.COM
They lie about warranty services!
After explaining I was under warranty, they refereed me to a repair center. At the repair center they infected my computer with a lethal virus.
The DC input jack was defected, the repair center asked me to pay 350$ for repairs. I only paid 500$ for this computer.
After denying the repair center to service my computer, I took the computer home, only to discover this computer no longer worked! Not only does the computer have a broken DC input jack, windows does not run correctly, the virus will not allow access to any programs.
I contacted Toshiba, they walked me through the reinstalling of windows.
2 days latter Toshiba contacts me and had informed me to send the laptop in for repair, all damages would be covered.
When I contacted Toshiba for an address, they had explained I would need to repair the input jack at $175 prior to them looking at any other issues in my computer.
TOSHIBADIRECT IS A FRAUDULENT WEBSITE
ADVICE: STAY AWAY
TOSHIBADIRECT WILL REFUSE WARRANTY!
Posted on 1/12/2011
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I BOUGHT A TOSHIBA COMPUTER IN NOVEMBER FOR MY SON FOR CHRISTMAS. HE HAD IT FOR 1 DAY AND THE COMPUTER WENT TO A BLUE SCREEN. I CALLED AND THEY SAID IT WAS A HARD DRIVE ISSUE. THEY TOLD ME I HAD TO SEND IT BACK BUT I HAD TO PAY THE SHIPPING COST. I ALREADY PAID SEVERAL DOLLARS FOR THR COMPUTER SO WHY SHOULD I HAVE HAD TO PAY SHIPPING ON A BRAND NEW COMPUTER. TOSHIBA TRIED TO OFFER ME A 25 DOLLAR GIFT CARD TO USE ON THEIR WEB SITE. AT THIS TIME I NEW TOSHIBA WASNT GOING TO MAKE GOOD ON THIS. I ASKED IF I COULD RETURN IT THEY TOLD ME NO THAT THERE IS ONLY A 15 DAY RETURN POLICY. I AM THANKFUL THAT THE MERCHANT TOOK THE PRODUCT BACK WITH NO QUESTIONS ASKED. i RETURNED IT AND I BOUGHT A NEW DELL COMPUTER IN PLACE OF THE TOSHIBA.I WAS HAPPY WITH THE QUALITY OF THE TOSHIBA COMPUTER BUT I WAS EXTREMELY UNHAPPY WITH THE CUSTOMER SERVICE. I WOULD NOT RECCOMEND TOSHIBA BECAUSE THEY DO NOT MAKE GOOD ON THERE PRODUCTS. I WOULD HAVE BEEN SATISFIED IF THE COMPANY HAD PAID FOR THE SHIPPING OF THE PRODUCT OR HAD GIVEN ME A REPLACEMENT. MY COMPUTER WAS BRAND NEW IT ONLY WORK FOR A DAY. tHAT WAS HORRIBLE CUSTOMER SERVICE.
Posted on 1/6/2011
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My experience with Toshiba was awful. They sold me a defective charger on my satellite a55-s106 and then told me that my warranty was out of date after waiting 45 minutes for a Customer Service Person.I am so disapponted.
Posted on 12/28/2010
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I purchased a Toshiba Satellite Computer for my cousin and it would not charge up. I called support October 8, 2010 and started a series of discussions with technical support about the issues. I was instructed to do several things with final result being that I needed a new battery. I was told they would ship one to me from their service group and I was to return the one from the computer in the packaging that they supplied for the new battery. I had to give them a credit card for them to ship against and they advised they would issue me credit upon the return of the battery to them.
I have yet to get a replacement. I feel they have some major issues internally and it is now November 16 and nothing is happening. The last communication I received said it was still backordered on 11-10-2010. I know that ships are coming this way daily. I can't even get a delivery date from their service groups. See the current data and the acknowledgement from the order entry.
10/15/2010 CREATED Your order has been entered in the Acclaim DIY system.
10/15/2010 ACCEPTED Your order was accepted by the order fulfillment system.
10/15/2010 BACKORDER Your DIY Part is currently backordered. It will ship immediately after it arrives in Toshiba's warehouse.
10/26/2010 BACKORDER Your DIY Part is currently backordered. It will ship immediately after it arrives in Toshiba's warehouse.
11/05/2010 BACKORDER Your DIY Part is currently backordered. It will ship immediately after it arrives in Toshiba's warehouse.
11/09/2010 BACKORDER Your DIY Part is currently backordered. It will ship immediately after it arrives in Toshiba's warehouse.
11/10/2010 BACKORDER Your DIY Part is currently backordered. It will ship immediately after it arrives in Toshiba's warehouse.
Shipping / Billing Information -
Customer:self-service customerEmail:jfvance@gmail.comOrder Number:CRU162263Computer Model:Satellite L645-S4026RDProduct: [DIY Part] BATTERY PACK, 6-CELLCross-ship guarantee: USD $129.20
I don't think their service group is a service group. There is no excuse for this. I actually currently own a Toshiba and it is my third one. I have recommended them to 3 others who have bought them and one of those has 2 himself.
Someone in the company needs to review their service goals and what is happening. I cant believe this is happening only to me and Toshiba must have hundreds of customer issues due to the procedures in this department.
I have answered a survey for them, I have the data from all of the calls I have made regarding this issue. I could take the pc back to wal mart, but that is not practical, but I guess I will need to do that soon.
Posted on 11/16/2010
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