Run away from this company. Based on my experience I think they are merely SCAM ARTISTS!
On April 18, 2011 I was sold an Extended Warranty for 1560.00. I paid in full as I was told it would be considerably less to do so. We sold the car recently, and had not filed any claims against the policy. I applied for a refund and was told that I was
entitled to $634.00. I kept called to find out when I would be receiving my refund but was told that the insurance company and administrator had gone out of business and nobody was liable to honor the contract. I was never told by U.S. Direct that my money
was going to be sent to another company and that they were just a "broker". The office manager at U.S. Direct and I quote told me "she didn't care" that I was out all that money and that they were completely innocent. Well, I think that they take your money
and give it to "associates" of theirs who then go out of business so that nobody has to take responsibility. This is my opinion based on my direct experience with U.S. Direct. Everybody there is passing the buck. They told me the BBB is out of business. I
believe they ripped me off and they "don't care"; just like the office manager told me. The recording can be looked up.
Posted on 5/20/2013
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RUDE! I'm GLAD I did NOT do business with this company.
I found this company through Google by searching for "extended warranty used car", I had plans to cover my newly purchased Chevrolet Silverado. Mark answered and got some basic information, explained he was in charge of determining who was eligible and
then transferred me to Calvin. Calvin got my vehicle's information and quoted me $2,900 for five years or 100,000 extra miles, whatever came first. I told him that I was interested but since I just bought the vehicle from the dealer THAT DAY, that I would
have to call them back with the information. Calvin told me that it was a one time offer and no call backs would be accepted. I explained that I would be calling them back within a day to get the coverage. The jerk hung up on me. How much worse can you get?
I would have at least appreciated an, "I can't help you, I'm sorry." So after being rudely hung up on, I read the reviews of this company. Why would they link to these reviews on their site, they are almost all negative! I believe every single negative review
I've read about this site. DO NOT DEAL WITH THEM!
Posted on 5/6/2013
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Awful Customer Service / DO NOT FALL FOR THESE GUYS
Hello, I never left a review on anything before. This is going to be my first time ever. First of, if a person by the name "Mark" picks up the phone, you are in trouble. He is the worst individual I have ever had to deal with. Very unprofessional. He works
in customer service / canceling department. Here is my story: To be safe, I decided to sign up for an extended warranty. I found this company, which at first seemed absolutely trustworthy (naive of me). After signing up by paying the downpayment, I came to
realize that I will be selling my car by the end of the month. When I called to cancel the service, I was told to write a letter saying I wanted to cancel the service. Never was told to have the letter certified. When I called to check if these crooks received
my letter, Mark (customer service) was very rude. His tone was very condescending and prepotent. He said, "we have not received your letter yet" even though I sent it three weeks ago. Then he explained that until we do not receive your letter, we cannot process
your refund, adding that takes from 60 TO 90 DAYS to get your money back after they get the letter and starts processing the paperwork for cancellation. I told him that none of this information was given to me when I signed up for the warranty. Mark said "Listen,
we can be hours talking about the same thing, and nothing is going to change" AGGGRRRR!!! How unprofessional he is. As I read some of the comments from other people, it seems that these crooks continued charging you the monthly payments until the full cancellation
is processed. Unbelievable! PLEASE BE AWARE THAT YOU ARE BETTER OFF SOMEWHERE ELSE. Be sure to ask all the right questions, especially when cancelling the service. With this company you are going to be screwed if you want to get your money back. Again, I never
wrote a review for anybody, even when they were pretty bad. BUT THESE GUYS ARE THE WORST OF THE WORST. DO NOT give your business to a company like this one or you will regret it for ever.
Posted on 4/30/2013
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US Direct Protect is the place to get your car`s warranty
We have used US Direct Protect on 3 vehicles over the past 6 years. We never had to file a claim until last month. We expected the worst but got great service.....The entire process was painless. ALL we paid was our deductible of 100.00 and 1 day of rental...they
covered 4 days....which was 1 day more than my contract said they would.....Another reason we love US Direct Protect is we can correspond with our agent through Facebook. We have had nothing but good experience`s with US Direct. In fact, our 1st warranty was
on our Ford, and when we got rid of the car, we got a refund check from US Direct Protect and we did not even expect it. I am a fan of US Direct Protect because they are an honest company.
Posted on 4/3/2013
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Peace of Mind
I spent all my savings buying my used Tahoe and was afraid if something broke down I wouldn't be able to afford to fix it. My dealership refereed you and you guys made it real easy to cover the vehicle. Stress free driving makes this truck just that much
nicer. Thanks for your help.
Posted on 3/30/2013
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Get Your Auto Warranty From US Direct Protect
We called US Direct Protect because our dealership reccomended them to us. We called a few other companies on the internet also but US Direct Protect had the most professional agents that took the time to explain all the different policies we qualified
for. Last week we had our check engine light come on. It ended up we had some engine issue`s. My dealer called in the claim and it was paid. No issue`s and No hassles. Very professinal and great customer service. Ask for John Turner. He was our agent.
Posted on 3/21/2013
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Rude Customer Service at US Direct
Unfortunately I fell for the oldest trick in the book... purchase now and get an early signing discount... check out the policy and if I don't agree with it then contact US Direct for reimbursement which was supposed to take place immediately. They salesman
was extremely rude when I called to cancel and had an attitude and refused to continue with the cancellation. He forwarded me on to another rep who explained I had to cancel via a Notarized letter which I mailed out on Feb 6 and as of Mar 15 they still haven't
credited my account. Not only has it been over 5 weeks, they also charged me my first months payment even though I canceled way before the draft should have taken place. Now I'm in debt for the downpayment and first months payment. I was told to call on Mar
15th for an update and when I expressed my concern over the length of time it's taking, since they rec'd my payment immediately, I was told to stop complaining. I've never been treated so rudely by an associate of any other company, let alone multiple associates
that are rude. Do NOT get involved with this company.
Posted on 3/15/2013
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Excellent customer service
I bought an extended warranty for my car from US Direct Protect last week and I couldn't be happier. Calvin was very knowledgeable and answered all of my questions; he made sure I got a great policy and it's such a relief to know I'm protected if something goes wrong with my car.
Posted on 3/8/2013
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Perfect timing
I called US Direct to inquire about a service contract for my 2006 Volvo S60. I spoke with a gentleman by the name of Frank B. The policy he offered me was exactly what I was hoping for! The price very economical so bought it on the spot. I've never had a problem with my Volvo due to excellent preventive scheduled maintenance.6 month after I bought the warranty my steering went out! Thank God the policy came with towing and rental car :) With the service contract I bought from US direct I was able to get my car fixed in less than 72 hrs. The car rental was only $35 a day I wasn't able to rent the same level of car, however it was kind of cool driving a Chevy impala. This 5 star review is my way of thanking US Direct for 5 star service. Thank you so much!
Posted on 3/8/2013
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US Direct Protect is who my family trusts
I just hung up with my Auto Warranty agent Anthony over at US Direct Protect. We got a 5 year 100k mile Extended Warranty on our 2007 Ford. Before we paid Anthony told me about a 200.00 off coupon over at US Direct`s Facebook page. He did not have to do this. So he basically saved me another 200.00 off the policy we got. Not to mention, over the past 4 years we have had 3 claims paid on our other vehicles. In fact, we have never had a claim denied. we did have a little confusion over the free rental car, but Anthony handled it. He called the claims department and the dealership himself. This level of treatment is not seen much anymore. Every experience I have had with US Direct Protect has been great. We recommend US Direct Protect to all of our friends and Family. Take it from me, US Direct Protect sells the same policies that all the other companies sell....BUT for $100.00`s cheaper. THANK YOU US DIRECT PROTECT.
Posted on 1/25/2013
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Do not buy from this company!!!!!
I bought a warranty from this company when I had 82,000 miles on
My Oldsmobile. At a 142,000 miles the timing chain went out. I was asked
For records on oil changes. I was then asked to allow the shop to
tear down the engine. A adjuster then came to inspect the engine and
denied the claim and refused to pay. I called this company and was told
they refuse the claim and would not tell me why. When I asked for
a reason they refused to tell me. Now I have to recover my money via
a law suit.. DO NOT TRUST THIS COMPANY!!!!
Posted on 1/10/2013
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Rude Customer Service
I called to get a quote on a car extended warranty policy, as i currently have one and was looking to switch. The sales man was very pushy didnt want to listen to anything i said, and i could tell he was just all about money. He got upset after i told him i currently have a policy but was checking around for better prices. After he found out the one i have currently is lower monthly payments, and lower deductibles, he then went on to bash the other company. I understand that part, it's their job. He then proceeded to try to get me off the phone after i told him i would call back after more research. He basically hung up on me. If customer service is this way then how are the policies??!! Just saying!!! Rude and i would not recommend this CRAP to anyone.
Posted on 12/13/2012
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CROOKS - DO NOT EVER DO BUSINESS WITH THIS "COMPANY"
Bought a policy in August of 2011 for $1600. The dealership wanted $2100, so I figured I was saving $500, right? WRONG! I basically threw $1600 right out the window by dealing with these snakes. Tried to make a claim yesterday for new u-joints for the truck and was told that the insurance company that backs my policy is in receivership with the State of Utah and there is NO MONEY TO PAY CLAIMS!!!!!!!!!!!!! After doing some research, I found that the month after I bought my policy (and like a fool, paid in full on my credit card) the insurance company went under. Was I ever notified? NO! Will I be able to get any money back? NO!
I believe this company is a scam and that I was a victim of fraud.
I would give this company a rating of zero stars, but apparently that is not an option.
Posted on 10/17/2012
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Save Your Money / Do Not Do Business With This Company!!!
I purchased a used car for my son, and since we didn't have much history on the car, the idea of purchasing an extended warranty made sense.
This company makes you pay up front for coverage, then they send you a written policy that defines all of the limitations of the coverage. They tell you that they will give you a full refund, if you decide the written policy is not as they have described it. Their written contract also allows for a full refund.
After deciding their policy was not a good value, I contacted them and asked what I needed to do to cancel the policy and receive a full refund. Upon their instructions I prepared a letter, had it Notarized, sent it and the original policy back via Certified Mail....and I am still waiting for the refund.
Each time I have contacted them, I am told that my refund is "in process." This company is rated D+ by the Better Business Bureau, and they received this rating because of the number of complaints filed against them. I wish I have checked with the BBB first!!!
Posted on 9/21/2012
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HATE
I HATE THIS COMPANY THEY OWN ME A REFUND AND I HAVE NOT GOT IT YET IT HAS BEEN 10 WEEKS THEY LIE AND I DONT TRUST THEM WITH ANY OF MY MONEY
Posted on 9/13/2012
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DO NOT CONTACT THIS COMPANY
WORSE COMPANY EVER, I CALLED IN GOT A QUOTE, TOLD THEM I WOULD NEED TO THINK ABOUT IT, TOLD ME IT WAS A ONE TIME DEAL, CHOSE TO BUY THE POLICY, CALLED BACK NEXT DAY AND WAS TREATED LIKE CRAP, WAS CUSED AT AND HUNG UP ON, CALLED BACK TO CANCEL, THIS GUY SEEMED NICER, SAID MY POLICY WAS CANCELED, NEXT DAY MY ACCOUNT WAS DRAFTED, EVERYTIME I CALL BACK TO TRY AND GET MY MONEY REFUNDED, I GET HUNG UP ON, TOLD THEY DONT HAVE TIME TO HELP ME. , THIS COMPANY IS HUGH SCAM.
Posted on 9/3/2012
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Hope you have better luck than me!
If this review stops even 1 person from contacting US Direct Protect I will be happy. I would like to see a minus star rating offered. From the very beginning (being told I had to purchase the contract before I could review it because it would be a one time offer and they did not take call backs) to finally requesting the refund due me, their customer service was the most horrible I have ever dealt with. Rude and defensive are the 2 best descriptions I can think of. They mislead a potential customer from the start. Heaven forbid you ask some tough questions about their policy. You will not get a direct answer, only double-talk and when that doesn't work you will be referred to someone else that still can't answer your questions. Try talking to the agent that tried to sell you your policy..."not available". The gal answering the phone should be the one "not available", she needs extensive training in customer service.
Posted on 7/11/2012
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Thankyou US Direct Protect Auto Warranty
Long story short.
We got an Auto Warranty on my sons Ford Mustang from US Direct Protect because he was going away to College. He is a softmore at Cal State and lives off campus. He has a scholership for track and has practice everyday. His car is his way to practice and classes.
He broke down last week. His Auto Warranty from US Direct Protect got him towed to the repair facility. I don`t understand what happened but for some reason they were not going to pay the claim because the address on the contract is my sons home address not his address at college.
We called US Direct Protect to protest. We could not afford the 2100.00 repair bill. Without a car my son would surely miss classes.
Long story short they made 1 phone call and took care of everything.
It ended up being a misunderstanding, Marathon did not understand my son was at school.
Anyhow, the reason I`m doing this review is the professionalism my agent at US Direct Protect displayed. I was yelling and screaming at him and he conducted himself very professionally. He assured me everything would be okay and it was.
If you call US Direct Protect ask for Calvin Gibbs, his direct number is 1-888-334-4697 ext. 301.
Posted on 5/7/2012
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Thank you guys so much
I was watching TV with my sister and we saw you on Lifetime talking to them about your warranty service. She has an older car and is disabled, so I have to help her allot of the time with things like repair bills, so that morning show caught my attention. We decided to call you guys and spoke with a Mr. Turner, who was very helpful patient and polite. We decided to cover the Buick and I am so thankful that we did because just over a month later the car started acting like it was possessed or something. My sister told me about the check engine light and we had it looked at by the dealer and he said it was the transmission and it was gonna cost more then $4,000 to fix. We don't have that kind of money and we got scared because I wasn't sure if the warranty took effect yet, but it did and they put a brand new transmission in and it runs like new now. Much smoother then when she bought it used a couple years ago.
Thank you so much for being patient with us.
God bless you guys.
Posted on 4/9/2012
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US Direct Protect is a Great Auto Warranty Company
My husband and I got an Extended Auto Warranty from US Direct Protect 2 years ago on our 2005 Mercury. I believe we had around 78k miles when we purchased it. We broke down at my sister in laws house in North Tampa last Friday so we had to take the vehicle to her mechanic. It was on a Friday late afternoon and her mechanic would not look at our car because the administrator Gold Key Warranty would not answer the phone. Apparently they are closed on the weekends. Go figure. So we called US Direct Protect and they spoke to the Mechanic and it was smooth sailing after that. Apparently US Direct Protect via our wonderful Agent Anthony Cruz {Anthony handled business, he is a great agent and US Direct Protect is lucky to have him} gave him a CC and said they would pay it if Gold Key would not. Well yesterday morning Gold Key answered and sent out an adjuster. We only had to pay 460.00$ of a 2134.00 repair bill. Some small parts were not covered, and the deductible was a 100.00. I really cannot think of anything US Direct Protect could of done better. I have heard so many horror stories about Auto Warranties, and a few times thought I was going to be one of them but US Direct Protect and my agent Anthony took care of business. Anthony said he has worked in the Auto Warranty field for 10 years, 4 different companies and has never seen a company do things like this. After this crazy week we picked up our vehicle this evening and I realized I have got to do a review. I was really worried for a 2nd. Being stuck at my sister in laws would of been a mess. I love her and all but I have huge financial reports due in Thursday at work.
Posted on 2/28/2012
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