Vayama

1.4 star rating Based on 80 reviews
Vayama.com is an online travel agency uniquely focused on international travel. Since 2007, the company has been committed to providing travelers with the most comprehensive set of airlines, fares and flights, allowing people to experience popular, w  
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Customer Reviews & Ratings
1
Posted 4/3/2014

Jane L.
DON'T EVER DO BUSINESS WITH THEM..THEY ARE THIEVES!
Save yourself the hassle and heartache. Don't think that saving $100 with Vayama will get you anywhere! We booked a flight to Paris and Spain for an April 2014 departure via Vayama thinking that we were going to save a couple hundred dollars, but ... Read More »
 
 
1
Posted 1/24/2014

Deborah S.
Don't Use Vayama
Due to Vayama's computer glitch I now have two tickets for myself on the same days. Since the tickets aren't absolutely identical, Vayama customer service people can't figure out how to cancel one of the bookings and refund me ~$1000. Sorry, Vayam... Read More »
 
 
1
Posted 1/21/2014

Alice F
Unethical Business Practices...
I bought my ticket to go to KUL on 1/24/14 on 11/22/13, I was told by my boss to change the reservation on 12/9/13, I tried to make changes online following instruction on the email, it won't go through… And emailed them but never get any reply, A... Read More »
 
 
1
Posted 8/21/2013

Alyona M.
TERRIBLE CUSTOMER SERVICE
i have purchase return ticket to Europe and had to cancel it due to family issues. I have requested dates change and it took Vayama 12 DAYS!!! to get back to me , not to mention numerous phone calls on a DAILY basis. they finally sent me response-... Read More »
 
 
1
Posted 7/27/2013

b c.
1
0
Over 70 Reviews - Most reviewers have given the lowest possible score - Do NOT use Vayama
The overwhelming majority of people on this site have given Vayama the lowest possible score. Based on my experience, I 100% share their views – This Company is a complete mess. Vayama is the absolute worst online travel agency I’ve ever dealt wit... Read More »
 
 
Business's response - by David R.on 7/29/2013
Dear BC- Thank you for your review and your feedback. I have reviewed the reference number that you provided, and was able to locate the source of the problem. I will follow up with you via email on Monday or Tuesday. I apologise for any inconv... Read More »
1
Posted 7/10/2013

heather y.
1
0
Terrible customer service
Do not use Vayama. I will not bore you with yet another sob story, but will let you know that the negative reviews of this site are correct. The discount they provide on airfare is not without a price. DON"T DO IT!
 
 
Business's response - by David R.on 7/11/2013
Hi Heather, I'm sorry that you had a negative experience with Vayama. Please email feedback@vayama.com with your trip ID so we may assist you further. Thank you
1
Posted 6/12/2013

Gram T.
1
0
Vayama is Horrible
I highly suggest you do not use Vayama. I have been treated horribly by them. If you are expecting any kind of customer support or flexibility when airlines change their flight, do not use Vayama. I have been hung up on 3 times by rude customer se... Read More »
 
 
Business's response - by David R.on 6/12/2013
Gram, I am sorry that you had a negative experience with us. I would like to review your reservation and work toward a resolution with you. Please email feedback@vayama.com with your trip ID, and subject ATTN: Ashleigh Thank you - Ashleigh
1
Posted 5/22/2013

Riyaz S.
1
0
Is Vayama a scam ?
I booked a ticket from Vayama, via Kayak, in March, for a April trip to India. I had to cancel it, and wanted to reschedule to June. Since April, till today (3rd week of May), Vayama has leading me to circles. Each time I give them the itinerary, ... Read More »
 
 
Business's response - by David R.on 5/23/2013
Hi Riyaz, I believe our customer service agents have been working with you via email. Please email feedback@vayama.com if you are in need of further assistance. - Ashleigh
1
Posted 4/2/2013

Joseph R.
1
0
Vayama
Bad... Poor... Unresponsive... Difficul to to deal with and reserve seats etc... AVOID!
 
 
Business's response - by David R.on 4/2/2013
Joseph- You haven't provided a lot of information regarding your booking. Seats and other requests can easily be handled via email or by phone. Please keep in mind that some airlines may charge for advance seating, so the airline would need to b... Read More »
1
Posted 3/25/2013

Fortune A.
1
0
STAY AWAY FROM VAYAMA, THE WORST TRAVEL AGENCY. I HAVE CONTACTED MY LAWYER ABOUT YOUR CHARGE, SCAMMERS, DON'T TRUST THEM.
Vayama Had i know? Why are you people greedy? You will never make it Unless you change your way of attiudes to your customers and being fair to them. Am writting this because i am 100% disappointed in you. I have planned that if everything goes we... Read More »
 
 
Business's response - by David R.on 3/25/2013
Fortune- I am sorry that you are so frustrated with your Vayama experience. Making changes to tickets can be expensive, I would like to review your reservation in depth. Please email feedback@vayama.com with ATTN: Ashleigh as the subject and ref... Read More »
1
Posted 3/23/2013

Rebecca L.
1
0
change of plans? it's going to REALLY cost you with Vayama
Back in November, I booked a round-trip flight for my daughter from Boston to Johannesburg for a research expedition in July-August. Months later, she got a job for next school year. Unfortunately, the training period overlaps with her original tr... Read More »
 
 
Business's response - by David R.on 3/23/2013
Rebecca- Thank you for your feedback. At the time of booking we do advise the fees on making changes, including the Vayama service fee and ay airline penalty that may be up to $400, and any additional difference in fare. Vayama charges a service... Read More »
1
Posted 3/22/2013

Samuel S.
1
0
The Worst Travel Agency
I had bad experiences before with other agencies but this is the worst so I would like you all to know. I had to reschedule my flight and I know it might be hard to do sometimes but simply you expect from the agency at least consistent answers. I ... Read More »
 
 
Business's response - by David R.on 3/23/2013
Samuel, Thank you for your feedback, however you haven't really provided me with very much information about your booking other than you were frustrated with the exchange process. Please email feedback@vayama.com ATTN: Ashleigh so I can review y... Read More »
1
Posted 3/22/2013

Emel E.
1
0
stay away from Vayama-they are not honest, horrible business-fraud
dont ever use Vayama. They are not honest, they suck at their business. I booked a flight through them for almost $2000. I had to cancel the flight. The reason is very complicated. First, they never told me that I can use the credit within a year.... Read More »
 
 
Business's response - by David R.on 3/23/2013
Dear Emel, Thank you for your feedback. I am sorry that you are frustrated with your experience with Vayama. Please email feedback@vayama.com ATTN:Ashleigh so I can review your reservation further. Thank you- Ashleigh
1
Posted 3/19/2013

karen a.
1
0
$2600 down the drain with vayama
Well, actually $3100, because when I rebooked through Travelocity, prices had gone up. Made reservations for myself and minor son. As I filled out the info, there was no place to put the info for my son's ticket, so I was charged for 2 tickets for... Read More »
 
 
Business's response - by David R.on 3/19/2013
Hi Karen- I'd like to review your reservation, please email feedback@vayama.com so I can take a closer look. When you make a booking on Vayama.com and enter in the number of travelers you are given the spaces to fill out the names, so I'm not cl... Read More »
1
Posted 2/21/2013

Sarah R.
1
0
The worst!!
Working with Vayama has literally been the worst travel experience I have had ever. Do to some visa issue I was unable to take a flight in December. Now I am trying to re-book my flight for March. The representatives at Virgin said I should be abl... Read More »
 
 
Business's response - by David R.on 2/21/2013
Hi Sarah, I have received your email and will follow up with you regarding your experience with Vayama. - Ashleigh
1
Posted 2/10/2013

Mirtes H.
1
0
Vayama SUCK!! Stay AWAY! There are more reliable agencies online...
I was looking for a good deal to London. Came across a Vayama rate for Virgin Atlantic Premium Economy flight. I booked it. When I received the "Booking Confirmation" via email, it had a disclosure that if my travel plans changed, it was "easy" to... Read More »
 
 
Business's response - by David R.on 2/26/2013
Hello- I apologise for the negative experience you had with us. I'd like to check the details of your reservation. Please email me at feedback@vayama.com with your trip ID. - Ashleigh
1
Posted 1/13/2013

bigbrownboy
1
0
Definitely one of the worst
As a previous reviewer said, Vayama really is one of the worst online travel agents out there. I had a schedule change (which added an additional 24 hour layover on my trip) that resulted in more than 20 emails back and forth and hours on the pho... Read More »
 
 
Business's response - by David R.on 1/14/2013
Hello- Thank you for your feedback. I apologize for the confusion surrounding your booking, this is certainly not the expectation. Please email us at feedback@vayama.com ATTN: Ashleigh with your trip ID and a summary of your query (or just men... Read More »
1
Posted 12/15/2012

RedTail S.
1
0
Consistently among the worst
Vayama are among the worst of all time. My evidence, and that of numerous others, shows that when schedule or flight number changes occur, Vayama are unwilling to/incapable of fixing the problem. This leads to dropped sectors and soon, to comple... Read More »
 
 
Business's response - by David R.on 12/17/2012
Hello- Please email feedback@vayama.com with your trip ID so we can assist.
1
Posted 12/8/2012

Benjamin H.
1
0
WARNING DO NOT BOOK WITH THIS COMPANY!!!!!!!
Their customer service is a joke and will not help in any way to resolve problems. Bought a ticket and when it went to the credit card website to confirm the page did not ever load. As soon as this happened I call customer service (50 wait time... Read More »
 
 
Business's response - by David R.on 12/17/2012
Benjamin- We have followed up with you via email. Thank you- Ashleigh
1
Posted 11/19/2012

Katarzyna N.
1
0
Horrible service at Vayama
I booked a return ticket to Australia as I'm doing study exchange here. At the time of booking I knew that I might extend my stay and I checked the conditions and charges. Now, when I know for sure that I will not come back to Europe until the end... Read More »
 
 
Business's response - by David R.on 11/20/2012
Hi Katarzyna, Thank you for your review and feedback. When you booked your ticket, you may have realized that it is not possible to book tickets further than 330 days in advance. At the time of booking we provide the generic rules regarding chang... Read More »
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