Called today 19 Aug 2011 to make my first payment. I gave them my information regarding my financial institution and asked to use the date as my check number of record for ease of tracking purposes and I don't use checks anymore. Other institutions such as Lendmark do this with no problem whatsoever. I did not think it would be a big deal.
The Customer Service Rep said it could not be done, I told her that I was using this method with other lending institutions such as theirs. She said it was just not possible. I asked why? How is it not possible when it's being done. She became a bit irate so did I. It basically went way down hill with me being told I would just have to do what they wanted.
Struck a raw American nerve in me since I'm doing the paying. I asked for a supervisor, she said she was the supervisor, I asked for the manager, she said she was the manager ( or words to that effect). After this interlude and trying about six times the polite way I be came impolite. Finally after abuse between us a guy who said he was the owner said something like it's the law, which makes no sense, because you can use any number for a check. I then asked how it is that they won't even try to make it easier on me, to my way of thinking I'm the one doing the paying, and Tim McFarland said he was the owner and he just wasn't going to do it.
I just don't like that answer. They don't care enough to even give it a second thought on making it easier for me to track. Shame on them. I will do what I can to get this resolved but they don't seem to be in the customer service business. I've tried calling numerous times during business hours and they don't respond.
Posted on 8/19/2011