ibuypower.com failed to give rebate
I purchased a computer from www.ibuypower.com and applied for a rebate for a part they sold. Five months later, I still have not received the rebate. After I called them, they said that I did not mail in all of my paperwork and they do not have the information
to process my rebate. The fact that they can track my order and the rebate means that they really do have all of my information. They refused to give me a refund after I called them. Do not trust them with the rebates. You will probably not get your money
back.
Posted on 5/6/2013
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This is taking forever
"I was very happy with my computer when I first got it, and then for the next 10 months things were great! The computer always got a little hot, but I didn't think much of it. Then the connector for the AC adapter started melting. I contacted customer support and they sent me a new ac adapter with an $80 deposit until they received my old broken one. I sent it back, and apparently they didn't receive it. My fault for not getting delivery confirmation or a tracking number I guess...
The new ac adapter melted too, and then when I tried to take it out, it had melted around the prong inside the computer and it came clean off! So I sent an email asking if I could send in the computer, and they didn't respond for a LONG time. So I called customer service, and after I was on hold for a good half hour, I got someone on the phone and then he put me on hold for a good 15 minutes while he "started up the databases." So after a while he gave me an RMA number and I sent it in. I sent the new AC adapter they had sent me because it had melted too and I wanted my $80 deposit back. I found a new Adapter on amazon for my computer specifically for about $35 anyway.
So it's been 2 and a half weeks and I emailed for a status update on the repairs, and they said I need to allow 2 weeks for them to repair it. So this is apparently going to take over a month? This is ridiculous. If there is any ibuypower representative monitoring this, I will gladly raise my one star rating if you take care of my issues. I have sent many emails and spent a lot of time on hold on customer service. Repairing a computer should not take this long. I am very fed up with your unorganized company."
Posted on 9/29/2012
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Ibuypower SUCKS!!!! I hate them!!! ZERO stars!!!!
DO NOT EVER BUY anything form IbuyPower...it’s a very shady Company!! The chances that you will have nothing but problems with the pc's you buy form them is very high!
I bought a Gamer Pc from them July 1 2011 (paid 1680.-) and had nothing but problems with my PC, ...at first it would only freeze or crash on me every 2 weeks, so I called them and they said its most likely just a faulty video card so they sent me another (you have to pay for the new video card and when they get the old card back from you on time they don't charge your credit card and they paid for the shipping, fair enough) this went on 3 times!...so after the 3rd video about 4 months in my Pc was still doing the same thing but now it would crash almost every 2-3 days...so know they said ok it’s not the video card, please sent in the whole pc back to us...but now because I called in after 30 days of the last video card I must pay over 250.- for shipping!!!
So even though all this was their fault for not diagnosing my pc correctly from the start, I now have to pay for shipping for a problem that I had with this PC from the beginning!
So now I would have to pay another 250. - for shipping to get this fixed, I am not willing to do that since other people who have done this ended up still not getting the Pc fixed right.
I will never ever do business with IBUYPOWER ever again!
I believe this company is very shady about their warranty policy, you cannot trust them, also every time they sent me a "new" video card it looked used!
I am still so pissed of that I wasted so much of my hard earned money!!!
Posted on 7/23/2012
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abysmal and rude customer service. incredibly late delivery
While the price of ibuypower's stuff is fair, the service I've gotten has been abysmal. After paying for building the system the next day and 2 day shipping, they never even started the build until the day it was supposed to be delivered.
Over a series of three calls with customer service and repeated promises of faster shipping (though a consistent refusal to refund my shipping costs) the computer is supposed to show up a week later. When I pay for expedited service I expect to get it, and when customer service agents continually offer false promises I know I won't be doing business with them again.
Posted on 7/14/2012
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Disappointment, Frustration, next stop Rage.
I was very excited to order from this company. I had done my research, spent countless hours "configuring" exactly what I wanted. I placed my order, everything went decently well. Order came.
Worked fine for a month or so.
Then the harddrive died. Okay, so I lost some things... not a big deal. RMA people are friendly, send harddrive back to them, they send me a new one. Okay.
School starts up again. I don't have time to play and leave computer in my dorm room, safely under my bed.
I decide I can afford to play a bit, go to install harddrive and consider dusting it. I look around inside the tower and find, *drip drip drip* the "FREE UPGRADE SUPER WOWZERS!!!* liquid cooling unit drizzling coolant on my video card- and panic.
Place a call to ibuypower. I have to pay for shipping. That pissed me off. Whatever.
That was about a month and a half ago. Through their clumsy online RMA status updater I am informed "1/7/2012 3:25:00 PM, RMA package is being unpacked and sent to the appropriate department." It is now January 29th and I haven't heard a single thing. The status on their website hasn't changed, I've called them and spoken to someone who can barely speak english and who condescended to me, and I've a few days ago sent a somewhat unfriendly email to their RMA department about how I've been kept in the dark about what's going on with my twelve-hundred dollar investment.
Would I go through this again to save a couple hundred? NO. BECAUSE shipping was already about 120.00 to ship the thing back. Bottom line apparently is, if you can't build one yourself go play XBOX.
Posted on 1/28/2012
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Warranty a joke
Our purchase was just fine for about 10 months, when the computer just stopped working. We shipped it back to iBuyPower well before the warranty period expired. It has now been three months and they finally called yesterday to tell us they decided that the video card needs to be replaced. They tell us, however, that the identification number on the video card has been scratched out, so that they will not replace it under the warranty. How, I wonder, did it get scratched out since we did not do it, nor could we have any possible benefit from doing so. They tell us that we will need to buy a new one for $500. From reading the other reviews, apparently other things like this seem to happen when the company has the product back in its own hands. I have to agree with others: DO NOT BUY FROM THIS COMPANY.
Posted on 1/18/2012
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iBuypower has fast, courteous, no-hassle service. I have purchased more than 5 computers from them, and their products are always delivered on time, and in proper working order. Lee, my service rep, was a real help as well. I love iBuypower, and you will too!
Posted on 4/27/2011
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So here is my IBP experience.
I work full time and go to school full time. I am taking several animation and video editing classes, and very quickly discovered that:
1. my existing desktop doesn't have the space or processing power to handle the work
2. I don't have the time to battle with other students for the limited computer lab space
So I briefly debated on building a new rig or ordering one from IBP or other high end rig builders. In the end I decided having someone else build it and burn it in would save me some time.
So I placed an order for over 2,300 with IBP, plus overnight shipping, shipping packaging upgrades, the works.
I get a couple emails, the payment has been recieved, and parts gathering begun. Then nothing for days. With the 10 day estimated time looming, I sent a concerned e-mail to customer service about the status of my order. I receive an e-mail back that everything is fine, the system is still on schedule, it should ship on the Wednesday, no problem. Ok! So I put in for that thursday off to be home to sign for the package.
Wednesday evening (the day it was supposed to ship) I get a call that a part is on backorder, but it was a non-essential part, and if I want them to leave it off, they can get the order out....
So Thursday I call IBP customer service a little angry, I've wasted a day off and will have to waste another for when it actually arrives. I get a snippy little thing on the phone who informs me that 'Sales doesn't know what's going on in production', which is why I wasn't informed about the backorder earlier...ooookkkk.. So I ask if it will go out today (thursday) No, there is no way it will go out till friday. I explain how that is very bad for two reasons, the expediency I need the system in, and that a Friday shipment means I wasted a bunch of money on an overnight delivery for no reason. Nope, she didn't budge and seemed bored by the whole process. My Computer took long enough that it would have qualified for deferred shipping. IBP never offered the 5% discount, never offered a shipping refund or adjustment, never in any way tried to make up for their errors.
Ok, so I try to make lemonade out of lemons. I take Monday off, and wait. Fedex actually comes somewhat early (by about 10am) and I receive my new package and excitedly take it inside and begin unpacking it. I open up the case to to take out the internal packing and... there are three hard drives laying on the floor of the case with broken sata and power connectors.
I look back at the IBP box and can't believe it. There is not a single 'Fragile' Sticker, not a single 'This end up' sticker. They ship a computer in a 58 pound box across the country and don't even attempt to get the handlers to treat it a little more cautiously?
The case was shipped with a bunch of extra cables, so I swap out some of the damaged cables and see if it will boot... no.
I immediately call IBP and tell them what happened, I don't want it fixed, I don't want it replaced, I just want my money back. So I sent it back (at my expense of course, IBP will not refund shipping costs.)
So I get the e-mail that the computer has been received, then an e-mail that parts disassembly has begun. That was seven business days ago. Now I know it takes me maybe 20 minutes to take a computer apart, and I don't do it every day as my profession. So I called up customer service and, if you can believe it, got the same snippy person.
Who told me it might take a week to get the process done. I told her it's already been over a week. So she said it might take two weeks.
Then she told me IBP 'hasn't been in business for almost twenty years to ship out broken computers'. Almost twenty years. I lol'd
So That's where I stand. It's been over a month dealing with this. I had to withdraw from some of my classes because I couldn't get the work done I needed too, which cost me some tuition money. I wasted two days of leave waiting to sign for a broken computer, and over $300 in shipping fees, and not once has customer service tried to make things right, or even acted as if they remotely cared about my IBP experience.
Posted on 4/4/2011
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Don't expect customer service or warranty coverage from iBUYPOWER. The power supply in my iBUYPOWER system failed recently. I had purchased the system from Costco.com so I called Costco's Concierge Service and they got me in touch with someone at iBUYPOWER (if it had not been for Costco's Concierge Service I might never have been able to reach someone at iBUYPOWER). The person I spoke with at iBUYPOWER told me to go online, fill out a form, and get an RMA number. He said that someone from iBUYPOWER would call me to get a credit card number and put a hold on the card when they shipped the replacement power supply. The credit card hold would be released when they received the defective power supply. I filled out the online form and got an RMA number. Then I waited for the phone call from iBUYPOWER, and waited and waited... After a day or two I was able to get through to iBUYPOWER's RMA department. I gave them my RMA number and they said they would have to transfer me to Customer Service (actually, Customer No-Service). The phone rang and rang but was never answered. I tried repeatedly to call iBUYPOWER Customer Service but the phone was never answered. I needed the computer back in service so I replaced the power supply on my own.
Posted on 3/26/2011
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Wow, I suddenly feel in the minority. I bought my IBuyPower 6 months ago, and I haven't had a single problem with it. It runs fantastic, and everything I ordered was in the machine and seated correctly. Worked on first power-up and faithfully everyday since then. I called the company about 2 months ago to task about a second graphics card for my machine and they were very prompt and helpful. Maybe I'm from an alternate universe.
Intel I7 960@3.2Ghz
6 GB Ram
NVIDIA GeForce GTX 480
Posted on 3/25/2011
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This has to be one of the worst computer companies I've ever dealt with. I had a computer custom built for my husband for Christmas and it is now March 17 and he's gotten to use it for about 2 days. The computer would repeatedly crash upon setting it up and turning it on. Also there was a usb issue they said they were going to fix. We had to send it back in for repairs, turns out it had bad ram sticks in it. We got it back but the card reader still wouldn't read. They replaced the card reader but fried some of the wiring. When I called them about it they told me to 'put some black tape on it'. I don't think so! So we sent it back yet again and they claim to have rebuilt it all new but it doesn't seem like it. I would not recommend this company to anyone and I certainly won't be buying from them ever again!
Posted on 3/17/2011
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My son saved up to buy a gaming computer. Spent pretty much his entire savings at IBUYPOWER on a gaming computer. It arrived yesterday and the motherboard is not attached right. Called company and am having trouble getting a return shipping label to send back ---so this brand new computer supposedly having passed strict Quality controls can be repaired and sent back to us. Will have computer looked at professionally and packed up by a professional but we think its missing its graphics card too. Spoke with five different people at company today.......was made promises that return shipping label would be in my inbox to print so I can send computer back right away. Never got the e-mail. I've got a really bad feeling about this. If it were my money I guess it wouldn't be so bad.....but my son's years of saving to buy his dream computer..........well, its really hard to watch him go through this. Price of computer $1,500.00 only 30 day money back guarantee. This whole thing is just so sad.
Posted on 12/14/2010
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My Experience: I bought a computer from them earlier this year, I think in march or something. When I got it, i tried playing some games and they were all constantly crashing and freezing. So I called them up and they sent me a new graphics card. That didn't fix the problem either, so I called them up and they told me to send it in for repairs. It took about a month to finally get it back.... and it still wasn't fixed. So i sent it in again, and when I got it back..... it still wasn't fixed (keep in mind that i have to pay for shipping every time i send it in.) So I called them up one more time and they offered to pay for all the shipping and let me send it in for another repair. Well I just got it back yesterday, and nothing has changed. They are probably the worst, most frustrating company I have EVER dealt with. STAY AWAY FROM THEM.
p.s. My brother ordered a computer from them about two years ago, and he received it with the side smashed in and a faulty motherboard. These guys are a joke.
Posted on 12/2/2010
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The company is by far the worst retailer I have ever had to deal with. These people are liars, and they play games with you.
I ordered a custom laptop from them on October 15th. I am leaving the country for 2 months on November 10th but their websites says they'll have the laptop shipped by October 25th so I figured what the heck and hit the order button. Boy was that a HUGE mistake. I get a call the next day saying that they can't bill my credit card unless I confirm my shipping address with my credit card company. I told them to just go ahead and ship it to the billing address and they proceeded to process my order. So far so good.
October 25 roles around and I don't hear anything from them. I decided to contact them to check on the status of my order (their order status page is completely useless btw. It contains no information other than "your order is being processed"). Spoke to someone name Steve Wong and he told me that it won't ship until November 4th, the following Thursday (it would've been nice of them to tell me this beforehand). I asked him why the delay and he refused to tell me. I told him that this was cutting it close to my trip and that I absolutely had to have to laptop before Nov. 10th. He said he guarantees that it'll ship on Nov. 4th and upgraded my shipping to 3 day shipping. November 4th roles around and I still don't hear anything from them. I called them up just to find that the laptop "has been sent back" (whatever that means) and won't be shipped until the following Tuesday, Nov. 9th (they don't seem to find it necessary to tell their customers about these things). This means I won't be getting the laptop before I leave. At this point I was furious and canceled my order. I built a SICK laptop in order to take on my trip and now I have to purchase a substandard laptop from Bestbuy. These scumbags pretty much ruined my trip. Who ever runs this company deserves to be shot and set on fire. To anyone reading this, please read their reviews and AVOID THIS COMPANY LIKE THE PLAGUE.
Posted on 11/5/2010
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I have just recently purchased an iBUYPOWER Gamer desktop from newegg.com. (10-15-10) This computer worked correctly straight out of the box. Except for one problem....the onboard NIC card was inop. I called up their customer service and was connected with a very helpful individual named Tony.
Tony worked with me over the phone for almost 30 minutes, never complaining once. He was very helpful. Long story short I was diagnosed with a faulty NIC card. Instead of having the computer sent back, I was asked if I would like a replacement card sent to my home address. I am technically computer proficient so installing a NIC is easy. I had the new card in my hands in less than 3 days, installed and working flawlessly.
I would highly recommend this company to anybody I know. They have quality service and quality machines. If you check the BBB before any big purchases like I do you might see some derogatory comments about iBUYPOWER. While I am not asking you to discount them, remember there are more good comments than bad. iBUYPOWER has a customer for life and I will be buying all my future PC's from them.
My only complaint is a small one. I wish that they would send some better documentaion or user guides with their machines.
Posted on 10/29/2010
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something positive, i worked in elmonte in 77 off ramona blv'd. something negative: ordered chimera desktop gamer thru newegg (1st. time buyer), unaware they don't inspect products, received a chimera model gamer, but NOT with the components i specified. had to pay for return shipping & wait for refund with no explanation as to how this occured. ironic in a way that my position was inprocess & receiving of all materials shipped to the company i worked for in elmonte ( mfg. thermal nuclear recombiners for atomics international a subsidary of rockwell inter. a similar unit was used @ 3 mile island, pa. when a reactor problem occured). so, had i made misstakes like what occured with ibp the company would have sent me on my way. Plz. any potential customers beware of the unnecessary cost & aggrivation that occured. ty, butch c. 3/22/10.
Posted on 3/22/2010
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Worst business I have ever had the displeasure dealing with. After receiving a desktop which I paid $2261 for I noticed they did not send any of the case accessories. They even kept the SSD tray and replaced it with a cheap bracket. I paid extra for professional wiring/installation which was not done. The Internal USB Expansion System + Bluetooth Module was velcro inside the drive bay which took up two bays. When I called the company regarding the parts and other issues I was told to "just un-velcro the Internal USB Expansion System + Bluetooth Module and move it where I want." The rep, Danny seemed nice enough and said they could possible overnight or expedite the parts to me. He told me to call him back when I received the RMA number, which I did. I was transferred to an extremely rude and obnoxious rep named Pauline who stated they do not send any parts which are left over. I explained I need the case parts to install the SSD correctly and install additional HDD's which her response was in a loud voice, "you don't need those parts!" She also stated they would not expedite the parts to me and it would be up to the manager if I even get the parts. When I told her I paid over $2200 and expected to receive what I paid for she said, "you get what we send you!" At that point it became very apparent that this company is only interested in ripping off the customer and then insulting them with pure impunity and with the blessing of the company. Since I have no idea, and seriously doubt if I will get any of the parts I went to Thermaltake to order the missing parts. They were more than kind and accommodating with my request. It's sad that I paid over $2200 for a substandard product and had to go elsewhere to acquire the parts I had already paid for. Ibuypower can be assured that I will do everything in my power to notify everyone I can through as many venues as possible to notify the public of the dishonest practices and vile customer support Ibuypower practices. It is very apparent the managers and owners of this so-called business have no interest in their customers as there are NUMEROUS complaints regarding Ibuypower and they just keep on coming. Since I am retired and have some spare time, I will continue to make every effort possible to expose your dishonest practices and pathetic customer support.
Posted on 2/1/2010
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I got this computer form them nearly a year ago. since then it has been nothing but problems. the short order of what has gone wrong with it is as follows
1.Card reader stopped functioning after 1 use
2.Font input jack stopped working (audio,mic,usb,esata) then whole 9 yards all at once
3.Windows Vista (explorer.exe or the desktop as most know it crashed continually making the pc virtually unusable.) reinstalled so many times CD Key became invalid and MicroShaft refused to provide support because it came with the computer
4.Temp display on case (requested a new one from NZXT but was never sent)
5.PSU fried (literally burning plastic and all) i think this may be what started the current round of affairs. bought new PSU and also put windows 7 on the computer
Currently the computer is booting with a BSOD (Blue Screen of Death 3 out of 5 times.)
i tried to call them multiple multiple times over a period of months after the first thing went wrong. most of the time what i got was their answering machine telling me that they were closed then telling me the hours they were open. upon hearing the hours figured out they should have been openfor calls and such. when i was finally able to get through after tow months of calling three times a week. i was told that i would be emailed a RMA number and that once the "claim" (i do not know how else to put it) was approved i could ship them the computer at cost to me. it would have ended up costing me almost 140$ to ship it for a bad HDD and card reader. well the RMA number never got emailed. and went through the hassle of trying to get in touch with them again. i was never able to and calls were never returned. i finally gave up and have been debating give the computer a good going over with a bat. there are just so many bad components in this machine that its just not even worth trying to either upgrade/Fix it. i can say one thing i will never be buying anything from this company again.
i think that this company should reconsider selling what they call "gaming" computers and think more on their customer support and how they interact with someone who has bought one of their products.
Posted on 12/15/2009
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IBUYPOWER sold a defective laptop and they would not honor the
warranty. The screen was shipped defective. When I contacted support
at IBUYPOWER to report the problem they blamed me for causing the
defect by dropping the laptop. The Tech support department offered to
email me a shipping label to return the damaged computer back and they
said they would look at it and try to fix the problem. However the
customer service department killed the offer on multiple occasions.
Find the following email sent to IBUYPOWER: (They never responded-
Addition cost for replacement screen $390 out of my pocket)
_sent 8/24/09_____________
To Customer Support,
I am very disappointed in your customer support efforts in regards to
my recent order of a laptop.
My son was allowed to search and order any machine he wanted to assist
him in his first year of college.
He selected your company and ordered a customer built machine to meet
his needs.
The machine was delivered with what was described to me by him as a
crack in the screen. As it turns out the screen was not cracked it
had a bubble just below the surface of the screen. This bubble
distorted the data on and around it. I was made aware of the exact
defect after I sent the machine to my local technician for repair.
Now my disappointment, I contacted customer service and technical
support on at least four separate occasions.
I was treated extremely poorly by your manager Lee in customer
service.
I had a problem with a product that you shipped me and I wanted it
fixed. He seemed to more concerned that I had dropped the Laptop and
was not helpful in resolving the issue.
I spoke again to someone in technical support who was very helpful and
agreed to send me a shipping label so that I could return the laptop
and have it fixed.
The label never arrived in my email. I called back the next day
talked to another nice person technical support they told me to expect
the label in one day that was last Thursday. I called today 8/24 as I
had not received the label, technical support transferred me to
customer support I expressly stated I did not wish to speak with Lee,
but guess who answered the phone-Lee.
He would not help me resolve the issue with the defective screen. He
would not send a label for me to return the Laptop for inspection.
He was Rude, Insulting, Condescending and just an all around Jerk.
(Listen to the audio tape.)
The cost to replace this screen will be about $500.
I will have it done locally as your warranty and customer support
staff have no creditability.
I am just one person buying one computer and an agent of your company
has treated my request for service with utter disrespect.
My son does like the laptop, with the exception of the defective
screen, and this was a big event for him to select and purchase this
unit.
Apparently he as learned another valuable lesson:
You truly do get what you pay for, as what you buy is only as good as
the company behind it.
Posted on 9/21/2009
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Ibuypower, Do not buy from them. We ordered the computer in April 2007 they didn't ship it to us until July 2007. When received 1 of the processors was not working. It took 1 month for them to take it back. 5 months later after every excuse they sent it back with even more problems. I kept trying and finally gave up for them to fix it. The customer service does everything to get you mad to hang up on them after waiting forever on hold. Well it is 1 year after I received the Laptop back and it will not turn on. MotherBoard. Funny how I can keep a computer for 8 years no problems but this one has had problems from the start. I called and asked them if they could help me out on this matter and had to call back several times to get someone to not be so quick in being mean to me. I was asking if they could help me out on getting this fixed. I wasn't even trying to get it done for free just some help on fixing it. They just kept being rude to me to the point it was not worth it or my time. I will now spend a couple thousand more at a reputable company. I should have really dug into this company apparently this has been going on for a while. On the Tech websites there are even more complaints than the BBB. Their rating should not be a C+ it should be a D or F. This was supposed to be a gaming computer for my child who is now taking classes at a University to become a graphic gaming artist. Well, I guess Dell or Best Buy will get my money now. I have bought other computers from Best Buy since then to replace the 6 year old computer I had at home and a new laptop for myself. I only replaced the one at home because the programming was out-of-date, instead of upgrading. Do not buy from Ibuypower you will regret it.
Posted on 3/25/2009
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