Disappointment, Frustration, next stop Rage.
I was very excited to order from this company. I had done my research, spent countless hours "configuring" exactly what I wanted. I placed my order, everything went decently well. Order came.
Worked fine for a month or so.
Then the harddrive died. Okay, so I lost some things... not a big deal. RMA people are friendly, send harddrive back to them, they send me a new one. Okay.
School starts up again. I don't have time to play and leave computer in my dorm room, safely under my bed.
I decide I can afford to play a bit, go to install harddrive and consider dusting it. I look around inside the tower and find, *drip drip drip* the "FREE UPGRADE SUPER WOWZERS!!!* liquid cooling unit drizzling coolant on my video card- and panic.
Place a call to ibuypower. I have to pay for shipping. That pissed me off. Whatever.
That was about a month and a half ago. Through their clumsy online RMA status updater I am informed "1/7/2012 3:25:00 PM, RMA package is being unpacked and sent to the appropriate department." It is now January 29th and I haven't heard a single thing. The status on their website hasn't changed, I've called them and spoken to someone who can barely speak english and who condescended to me, and I've a few days ago sent a somewhat unfriendly email to their RMA department about how I've been kept in the dark about what's going on with my twelve-hundred dollar investment.
Would I go through this again to save a couple hundred? NO. BECAUSE shipping was already about 120.00 to ship the thing back. Bottom line apparently is, if you can't build one yourself go play XBOX.
Posted on 1/28/2012
|
Warranty a joke
Our purchase was just fine for about 10 months, when the computer just stopped working. We shipped it back to iBuyPower well before the warranty period expired. It has now been three months and they finally called yesterday to tell us they decided that the video card needs to be replaced. They tell us, however, that the identification number on the video card has been scratched out, so that they will not replace it under the warranty. How, I wonder, did it get scratched out since we did not do it, nor could we have any possible benefit from doing so. They tell us that we will need to buy a new one for $500. From reading the other reviews, apparently other things like this seem to happen when the company has the product back in its own hands. I have to agree with others: DO NOT BUY FROM THIS COMPANY.
Posted on 1/18/2012
|
iBuypower has fast, courteous, no-hassle service. I have purchased more than 5 computers from them, and their products are always delivered on time, and in proper working order. Lee, my service rep, was a real help as well. I love iBuypower, and you will too!
Posted on 4/27/2011
|
So here is my IBP experience.
I work full time and go to school full time. I am taking several animation and video editing classes, and very quickly discovered that:
1. my existing desktop doesn't have the space or processing power to handle the work
2. I don't have the time to battle with other students for the limited computer lab space
So I briefly debated on building a new rig or ordering one from IBP or other high end rig builders. In the end I decided having someone else build it and burn it in would save me some time.
So I placed an order for over 2,300 with IBP, plus overnight shipping, shipping packaging upgrades, the works.
I get a couple emails, the payment has been recieved, and parts gathering begun. Then nothing for days. With the 10 day estimated time looming, I sent a concerned e-mail to customer service about the status of my order. I receive an e-mail back that everything is fine, the system is still on schedule, it should ship on the Wednesday, no problem. Ok! So I put in for that thursday off to be home to sign for the package.
Wednesday evening (the day it was supposed to ship) I get a call that a part is on backorder, but it was a non-essential part, and if I want them to leave it off, they can get the order out....
So Thursday I call IBP customer service a little angry, I've wasted a day off and will have to waste another for when it actually arrives. I get a snippy little thing on the phone who informs me that 'Sales doesn't know what's going on in production', which is why I wasn't informed about the backorder earlier...ooookkkk.. So I ask if it will go out today (thursday) No, there is no way it will go out till friday. I explain how that is very bad for two reasons, the expediency I need the system in, and that a Friday shipment means I wasted a bunch of money on an overnight delivery for no reason. Nope, she didn't budge and seemed bored by the whole process. My Computer took long enough that it would have qualified for deferred shipping. IBP never offered the 5% discount, never offered a shipping refund or adjustment, never in any way tried to make up for their errors.
Ok, so I try to make lemonade out of lemons. I take Monday off, and wait. Fedex actually comes somewhat early (by about 10am) and I receive my new package and excitedly take it inside and begin unpacking it. I open up the case to to take out the internal packing and... there are three hard drives laying on the floor of the case with broken sata and power connectors.
I look back at the IBP box and can't believe it. There is not a single 'Fragile' Sticker, not a single 'This end up' sticker. They ship a computer in a 58 pound box across the country and don't even attempt to get the handlers to treat it a little more cautiously?
The case was shipped with a bunch of extra cables, so I swap out some of the damaged cables and see if it will boot... no.
I immediately call IBP and tell them what happened, I don't want it fixed, I don't want it replaced, I just want my money back. So I sent it back (at my expense of course, IBP will not refund shipping costs.)
So I get the e-mail that the computer has been received, then an e-mail that parts disassembly has begun. That was seven business days ago. Now I know it takes me maybe 20 minutes to take a computer apart, and I don't do it every day as my profession. So I called up customer service and, if you can believe it, got the same snippy person.
Who told me it might take a week to get the process done. I told her it's already been over a week. So she said it might take two weeks.
Then she told me IBP 'hasn't been in business for almost twenty years to ship out broken computers'. Almost twenty years. I lol'd
So That's where I stand. It's been over a month dealing with this. I had to withdraw from some of my classes because I couldn't get the work done I needed too, which cost me some tuition money. I wasted two days of leave waiting to sign for a broken computer, and over $300 in shipping fees, and not once has customer service tried to make things right, or even acted as if they remotely cared about my IBP experience.
Posted on 4/4/2011
|
Don't expect customer service or warranty coverage from iBUYPOWER. The power supply in my iBUYPOWER system failed recently. I had purchased the system from Costco.com so I called Costco's Concierge Service and they got me in touch with someone at iBUYPOWER (if it had not been for Costco's Concierge Service I might never have been able to reach someone at iBUYPOWER). The person I spoke with at iBUYPOWER told me to go online, fill out a form, and get an RMA number. He said that someone from iBUYPOWER would call me to get a credit card number and put a hold on the card when they shipped the replacement power supply. The credit card hold would be released when they received the defective power supply. I filled out the online form and got an RMA number. Then I waited for the phone call from iBUYPOWER, and waited and waited... After a day or two I was able to get through to iBUYPOWER's RMA department. I gave them my RMA number and they said they would have to transfer me to Customer Service (actually, Customer No-Service). The phone rang and rang but was never answered. I tried repeatedly to call iBUYPOWER Customer Service but the phone was never answered. I needed the computer back in service so I replaced the power supply on my own.
Posted on 3/26/2011
|
Wow, I suddenly feel in the minority. I bought my IBuyPower 6 months ago, and I haven't had a single problem with it. It runs fantastic, and everything I ordered was in the machine and seated correctly. Worked on first power-up and faithfully everyday since then. I called the company about 2 months ago to task about a second graphics card for my machine and they were very prompt and helpful. Maybe I'm from an alternate universe.
Intel I7 960@3.2Ghz
6 GB Ram
NVIDIA GeForce GTX 480
Posted on 3/25/2011
|
This has to be one of the worst computer companies I've ever dealt with. I had a computer custom built for my husband for Christmas and it is now March 17 and he's gotten to use it for about 2 days. The computer would repeatedly crash upon setting it up and turning it on. Also there was a usb issue they said they were going to fix. We had to send it back in for repairs, turns out it had bad ram sticks in it. We got it back but the card reader still wouldn't read. They replaced the card reader but fried some of the wiring. When I called them about it they told me to 'put some black tape on it'. I don't think so! So we sent it back yet again and they claim to have rebuilt it all new but it doesn't seem like it. I would not recommend this company to anyone and I certainly won't be buying from them ever again!
Posted on 3/17/2011
|
My son saved up to buy a gaming computer. Spent pretty much his entire savings at IBUYPOWER on a gaming computer. It arrived yesterday and the motherboard is not attached right. Called company and am having trouble getting a return shipping label to send back ---so this brand new computer supposedly having passed strict Quality controls can be repaired and sent back to us. Will have computer looked at professionally and packed up by a professional but we think its missing its graphics card too. Spoke with five different people at company today.......was made promises that return shipping label would be in my inbox to print so I can send computer back right away. Never got the e-mail. I've got a really bad feeling about this. If it were my money I guess it wouldn't be so bad.....but my son's years of saving to buy his dream computer..........well, its really hard to watch him go through this. Price of computer $1,500.00 only 30 day money back guarantee. This whole thing is just so sad.
Posted on 12/14/2010
|
My Experience: I bought a computer from them earlier this year, I think in march or something. When I got it, i tried playing some games and they were all constantly crashing and freezing. So I called them up and they sent me a new graphics card. That didn't fix the problem either, so I called them up and they told me to send it in for repairs. It took about a month to finally get it back.... and it still wasn't fixed. So i sent it in again, and when I got it back..... it still wasn't fixed (keep in mind that i have to pay for shipping every time i send it in.) So I called them up one more time and they offered to pay for all the shipping and let me send it in for another repair. Well I just got it back yesterday, and nothing has changed. They are probably the worst, most frustrating company I have EVER dealt with. STAY AWAY FROM THEM.
p.s. My brother ordered a computer from them about two years ago, and he received it with the side smashed in and a faulty motherboard. These guys are a joke.
Posted on 12/2/2010
|
The company is by far the worst retailer I have ever had to deal with. These people are liars, and they play games with you.
I ordered a custom laptop from them on October 15th. I am leaving the country for 2 months on November 10th but their websites says they'll have the laptop shipped by October 25th so I figured what the heck and hit the order button. Boy was that a HUGE mistake. I get a call the next day saying that they can't bill my credit card unless I confirm my shipping address with my credit card company. I told them to just go ahead and ship it to the billing address and they proceeded to process my order. So far so good.
October 25 roles around and I don't hear anything from them. I decided to contact them to check on the status of my order (their order status page is completely useless btw. It contains no information other than "your order is being processed"). Spoke to someone name Steve Wong and he told me that it won't ship until November 4th, the following Thursday (it would've been nice of them to tell me this beforehand). I asked him why the delay and he refused to tell me. I told him that this was cutting it close to my trip and that I absolutely had to have to laptop before Nov. 10th. He said he guarantees that it'll ship on Nov. 4th and upgraded my shipping to 3 day shipping. November 4th roles around and I still don't hear anything from them. I called them up just to find that the laptop "has been sent back" (whatever that means) and won't be shipped until the following Tuesday, Nov. 9th (they don't seem to find it necessary to tell their customers about these things). This means I won't be getting the laptop before I leave. At this point I was furious and canceled my order. I built a SICK laptop in order to take on my trip and now I have to purchase a substandard laptop from Bestbuy. These scumbags pretty much ruined my trip. Who ever runs this company deserves to be shot and set on fire. To anyone reading this, please read their reviews and AVOID THIS COMPANY LIKE THE PLAGUE.
Posted on 11/5/2010
|
I have just recently purchased an iBUYPOWER Gamer desktop from newegg.com. (10-15-10) This computer worked correctly straight out of the box. Except for one problem....the onboard NIC card was inop. I called up their customer service and was connected with a very helpful individual named Tony.
Tony worked with me over the phone for almost 30 minutes, never complaining once. He was very helpful. Long story short I was diagnosed with a faulty NIC card. Instead of having the computer sent back, I was asked if I would like a replacement card sent to my home address. I am technically computer proficient so installing a NIC is easy. I had the new card in my hands in less than 3 days, installed and working flawlessly.
I would highly recommend this company to anybody I know. They have quality service and quality machines. If you check the BBB before any big purchases like I do you might see some derogatory comments about iBUYPOWER. While I am not asking you to discount them, remember there are more good comments than bad. iBUYPOWER has a customer for life and I will be buying all my future PC's from them.
My only complaint is a small one. I wish that they would send some better documentaion or user guides with their machines.
Posted on 10/29/2010
|
something positive, i worked in elmonte in 77 off ramona blv'd. something negative: ordered chimera desktop gamer thru newegg (1st. time buyer), unaware they don't inspect products, received a chimera model gamer, but NOT with the components i specified. had to pay for return shipping & wait for refund with no explanation as to how this occured. ironic in a way that my position was inprocess & receiving of all materials shipped to the company i worked for in elmonte ( mfg. thermal nuclear recombiners for atomics international a subsidary of rockwell inter. a similar unit was used @ 3 mile island, pa. when a reactor problem occured). so, had i made misstakes like what occured with ibp the company would have sent me on my way. Plz. any potential customers beware of the unnecessary cost & aggrivation that occured. ty, butch c. 3/22/10.
Posted on 3/22/2010
|
Worst business I have ever had the displeasure dealing with. After receiving a desktop which I paid $2261 for I noticed they did not send any of the case accessories. They even kept the SSD tray and replaced it with a cheap bracket. I paid extra for professional wiring/installation which was not done. The Internal USB Expansion System + Bluetooth Module was velcro inside the drive bay which took up two bays. When I called the company regarding the parts and other issues I was told to "just un-velcro the Internal USB Expansion System + Bluetooth Module and move it where I want." The rep, Danny seemed nice enough and said they could possible overnight or expedite the parts to me. He told me to call him back when I received the RMA number, which I did. I was transferred to an extremely rude and obnoxious rep named Pauline who stated they do not send any parts which are left over. I explained I need the case parts to install the SSD correctly and install additional HDD's which her response was in a loud voice, "you don't need those parts!" She also stated they would not expedite the parts to me and it would be up to the manager if I even get the parts. When I told her I paid over $2200 and expected to receive what I paid for she said, "you get what we send you!" At that point it became very apparent that this company is only interested in ripping off the customer and then insulting them with pure impunity and with the blessing of the company. Since I have no idea, and seriously doubt if I will get any of the parts I went to Thermaltake to order the missing parts. They were more than kind and accommodating with my request. It's sad that I paid over $2200 for a substandard product and had to go elsewhere to acquire the parts I had already paid for. Ibuypower can be assured that I will do everything in my power to notify everyone I can through as many venues as possible to notify the public of the dishonest practices and vile customer support Ibuypower practices. It is very apparent the managers and owners of this so-called business have no interest in their customers as there are NUMEROUS complaints regarding Ibuypower and they just keep on coming. Since I am retired and have some spare time, I will continue to make every effort possible to expose your dishonest practices and pathetic customer support.
Posted on 2/1/2010
|
I got this computer form them nearly a year ago. since then it has been nothing but problems. the short order of what has gone wrong with it is as follows
1.Card reader stopped functioning after 1 use
2.Font input jack stopped working (audio,mic,usb,esata) then whole 9 yards all at once
3.Windows Vista (explorer.exe or the desktop as most know it crashed continually making the pc virtually unusable.) reinstalled so many times CD Key became invalid and MicroShaft refused to provide support because it came with the computer
4.Temp display on case (requested a new one from NZXT but was never sent)
5.PSU fried (literally burning plastic and all) i think this may be what started the current round of affairs. bought new PSU and also put windows 7 on the computer
Currently the computer is booting with a BSOD (Blue Screen of Death 3 out of 5 times.)
i tried to call them multiple multiple times over a period of months after the first thing went wrong. most of the time what i got was their answering machine telling me that they were closed then telling me the hours they were open. upon hearing the hours figured out they should have been openfor calls and such. when i was finally able to get through after tow months of calling three times a week. i was told that i would be emailed a RMA number and that once the "claim" (i do not know how else to put it) was approved i could ship them the computer at cost to me. it would have ended up costing me almost 140$ to ship it for a bad HDD and card reader. well the RMA number never got emailed. and went through the hassle of trying to get in touch with them again. i was never able to and calls were never returned. i finally gave up and have been debating give the computer a good going over with a bat. there are just so many bad components in this machine that its just not even worth trying to either upgrade/Fix it. i can say one thing i will never be buying anything from this company again.
i think that this company should reconsider selling what they call "gaming" computers and think more on their customer support and how they interact with someone who has bought one of their products.
Posted on 12/15/2009
|
IBUYPOWER sold a defective laptop and they would not honor the
warranty. The screen was shipped defective. When I contacted support
at IBUYPOWER to report the problem they blamed me for causing the
defect by dropping the laptop. The Tech support department offered to
email me a shipping label to return the damaged computer back and they
said they would look at it and try to fix the problem. However the
customer service department killed the offer on multiple occasions.
Find the following email sent to IBUYPOWER: (They never responded-
Addition cost for replacement screen $390 out of my pocket)
_sent 8/24/09_____________
To Customer Support,
I am very disappointed in your customer support efforts in regards to
my recent order of a laptop.
My son was allowed to search and order any machine he wanted to assist
him in his first year of college.
He selected your company and ordered a customer built machine to meet
his needs.
The machine was delivered with what was described to me by him as a
crack in the screen. As it turns out the screen was not cracked it
had a bubble just below the surface of the screen. This bubble
distorted the data on and around it. I was made aware of the exact
defect after I sent the machine to my local technician for repair.
Now my disappointment, I contacted customer service and technical
support on at least four separate occasions.
I was treated extremely poorly by your manager Lee in customer
service.
I had a problem with a product that you shipped me and I wanted it
fixed. He seemed to more concerned that I had dropped the Laptop and
was not helpful in resolving the issue.
I spoke again to someone in technical support who was very helpful and
agreed to send me a shipping label so that I could return the laptop
and have it fixed.
The label never arrived in my email. I called back the next day
talked to another nice person technical support they told me to expect
the label in one day that was last Thursday. I called today 8/24 as I
had not received the label, technical support transferred me to
customer support I expressly stated I did not wish to speak with Lee,
but guess who answered the phone-Lee.
He would not help me resolve the issue with the defective screen. He
would not send a label for me to return the Laptop for inspection.
He was Rude, Insulting, Condescending and just an all around Jerk.
(Listen to the audio tape.)
The cost to replace this screen will be about $500.
I will have it done locally as your warranty and customer support
staff have no creditability.
I am just one person buying one computer and an agent of your company
has treated my request for service with utter disrespect.
My son does like the laptop, with the exception of the defective
screen, and this was a big event for him to select and purchase this
unit.
Apparently he as learned another valuable lesson:
You truly do get what you pay for, as what you buy is only as good as
the company behind it.
Posted on 9/21/2009
|
Ibuypower, Do not buy from them. We ordered the computer in April 2007 they didn't ship it to us until July 2007. When received 1 of the processors was not working. It took 1 month for them to take it back. 5 months later after every excuse they sent it back with even more problems. I kept trying and finally gave up for them to fix it. The customer service does everything to get you mad to hang up on them after waiting forever on hold. Well it is 1 year after I received the Laptop back and it will not turn on. MotherBoard. Funny how I can keep a computer for 8 years no problems but this one has had problems from the start. I called and asked them if they could help me out on this matter and had to call back several times to get someone to not be so quick in being mean to me. I was asking if they could help me out on getting this fixed. I wasn't even trying to get it done for free just some help on fixing it. They just kept being rude to me to the point it was not worth it or my time. I will now spend a couple thousand more at a reputable company. I should have really dug into this company apparently this has been going on for a while. On the Tech websites there are even more complaints than the BBB. Their rating should not be a C+ it should be a D or F. This was supposed to be a gaming computer for my child who is now taking classes at a University to become a graphic gaming artist. Well, I guess Dell or Best Buy will get my money now. I have bought other computers from Best Buy since then to replace the 6 year old computer I had at home and a new laptop for myself. I only replaced the one at home because the programming was out-of-date, instead of upgrading. Do not buy from Ibuypower you will regret it.
Posted on 3/25/2009
|
Just a warning to any potential buyers. I placed an order online on Feb 11, 2009 and received a call on Feb 13, 2009 telling me about a compatibility problem. First off, I feel this problem could have been resolved with a better user interface for components. After making the change to resolve the compatability issue, I was told that the materials would be gathered and to check my status online. On Feb 20, 2009 my status was updated to "materials complete". Silly me, I thought that meant the system was assembled. I called on Feb 24, 2009 to check on the status. I was told that my order was still awaiting assembly and once it was assembled and tested I would receive an e-mail with my order tracking number I e-mailed on Mar 2, 2009 because I had not received my order tracking number. I e-mailed again 24 hours later because I had not received a response to my original e-mail. On Mar 4, 2009 I called and asked for the Customer Service Manager. I spoke with a gentleman named Steve who informed me that they (the company) was overwhelmed with orders and is trying to get the orders out as fast as possible. Steve informed me that my order would be tested and shipped out on Fri, Mar 6, 2009. On that Friday, I received and e-mail response to my Mar 3, 2009 e-mail stating that the system would be shipped out no later than Monday, Mar 9, 2009. I check my status today (Mar 10, 2009) and I received a message that the order number could not be found. I immediately called and was told that my order was in line to be tested and would hopefully be shipped out Friday, Mar 13, 2009. I wish I would have looked up the company before I placed my order. I am only commenting on their build and testing time along with their communication - or lack there of. I am hoping that I will have to post a review about my order being incomplete or not operational.
Posted on 3/10/2009
|
My experience:
I recently received my computer from iBuypower. It's a nice machine. It arrived in about two weeks. The online status updates for the build process weren't updated regularly, but I called and they assured me that everything was according to schedule. When it arrived, I did have a problem with a semi-functioning nVidia GTX 295 graphics card. This will happen with video cards, I gather. I called and was connected to tech support in no time. They FedExed a new card immediately. It was plug-and-play and now everything works perfectly.
I think I saved about $700 compared to a Dell system with similar specifications. I feel that I received a quality system for a great price.
Posted on 2/8/2009
|
I have NEVER done this before and hope to never do this again but the experience I had dealing with I Buy Power is so awful and so shocking I had to put this up to warn others.
DO NOT EVER DO BUSINESS WITH THIS COMPANY.
Their Customer Service department is beyond rude extending all the way to their upper level managers.
In short, I bought a 2899 dollar high end PC from them with two ATI Radeon video cards. Their idiotic system configurator allows you to put together a system that doesn't work. As alluded to by another reviewer, I got a phone call 2-3 days later explaining that I needed to buy a different motherboard and a higher power supply unit totalling an additional 250 or so dollars.
Then despite having charged me on 10/10 the unit was not made or shipped until 10/22. It arrived completely DOA.
Blank screen. This despite their "records" indicating that it was working perfectly before they shipped it.
Their so-called "tech support" then suggested that perhaps one of the components had been "jostled loose" or damaged during shipping and that I should take apart the mainframe of my system and remove one of my video cards to see if that might "troubleshoot" the problem. When I kindly explained to him that I did not feel comfortable doing this, he asked me if I had a friend who would be comfortable.
Ladies and gentlemen, this is I Buy Power's Tech Support.
When I FINALLY got an RMA number to ship the computer back to them, they kept it for 2 weeks with NO updates or attempt to let me know what was going on. I called after one week and was told that the motherboard was defective, that it would be replaced, and that it would be going out the following business day. A week later, with NO response, I called again and was told that the video cards were defective and that the system was on hold because replacement video cards were on backorder.
NO ETA given.
I then went to customer service to complain and ask for my options. I was told I could downgrade to the next higher video card but that would mean switching to a more expensive motherboard. When I asked about refund, he told me I would NOT be refunded my shipping fees (99 dollars) despite the fact that they had shipped me a defective system.
At NO time was there EVER an apology, a hint of appreciation that they had 3200 dollars of my money while making me wait for my computer over 30 days.
I asked for a rebate, a discount, a special, anything to show that they understood what I had been through and they put me through to one of their managers, a gentleman named Steve Wong. When I explained what I was looking for, he LAUGHED at me and then told me he did not appreciate my tone of voice or how I had been treating his customer service representative.
He then told me that if I wanted a refund, I would normally not only have to pay for the original shipping but also for the RETURN shipping back to them. But he would "do me a favor" and just charge the original shipping.
At this point, I realized exactly what I was dealing with and terminated the call to work with my credit card company. The representative was shocked at my experience and immediately credited back my account. I now look forward to fighting I Buy Power on this dispute with my credit card company.
Let me repeat I LOOK FORWARD to fighting them.
I am now convinced that their so-called QC department does absolutely NOTHING to make sure these components work, they likely use cheap and refurbished parts to make their computers, and their customer service is built around the concept of "take yoru losses and run" mentality.
Even more outrageous, they apparently did not ship a complete system to me in the first place and neglected to tell me so. My initial order should have come with speakers and I never got it. Over a MONTH later, it came to my doorstep and I was puzzled by what it was and opened it.
Now, I suppose if I want to return it to them, I'm going to have to pay the return shipping too?
It just goes to show you that sometimes in life, you get what you pay for. These guys are a 3rd tier, hack company that does not respect their customers at all.
Avoid like the plague.
Their FAVORITE line is that the product must have been "damaged" in shipping. I severely question this. For some reason, nothing like that ever happens with Lenovo (shipped from HONG KONG!!!), Dell, Gateway, Alienware, or any of the other reputable companies on-line.
Worst business transaction experience of my life. I've NEVER been treated with less respect and the truly OUTRAGEOUS thing that pushes this over the edge was the manager's comment that I was being "rude." I never used bad language once and thought I was being very straightforward and respectful. My demands were reasonable.
These guys need to go out of business and I fervently hope that they will. With the economy on the downturn, companies like this shouldn't survive long with this type of service and support and the dreck should wash away.
Posted on 11/11/2008
|
I made the mistake of letting my son purchase a custom computer from this company. My bad. First problem we had was with their configuator. Unlike other sites (cyberpower.com) this one allows you to build a system that won't work. we received a phone call 3 days after submitting the order telling us that the power supply was insufficient for 2 graphics cards. we were told we had to upgrade to a 850 watt power supply.$132 on top of our previous upgrade to a 600 watt. The site recommended at least a 500 watt.Then several days later another call.The motherboard only had one PCI express slot and couldn't handle two cards.another upgrade. When I emailed customer service asking for a detail price breakdown on each component,no response. I called and got the rudest,most unprofessional customer service rep ever.He wouldn't tell me what i was paying for my power supply.Their basic system comes with 2gb of memory.my son had upgraded to 4gb's. They charged us for 4, not an additional 2. the rep was VERY disrespectul and I ended up cancelling the order.Still waiting on my $1414 refund. Went to FRY's and custom built a MUCH better system for $80 less. The motherboard they were going to put in my son's $1400 computer cost $54.These guys are a ripoff.DO NOT BUY FROM THEM!!!! (i would give them 0 stars but it won't let me)
Posted on 10/30/2008
|
|