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what's the use of insurance?

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11/5/2009

i have my insurance for my laptop i bought from best buy, full accidental insurance, and i accidentally spilled water on my laptop, and i brought to best buy for repair or for possible replacement, but to my dismay the repair center told me that it has a bio hazard, and theyre telling me that the bio hazard is a urine, i ask them how did they found out that the what theyre saying is a urine, they first told me they collected water and after that they told me they smell it, and after that i went yesterday to best buy la brea branch i talked to the manager and hes telling that they think its a urine and not gonna do anything about my laptop, they didnt even touch my laptop for what they thought is a urine, whats the use of my insurance..

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11/6/2009

The supplemental insurance sold through places like Best Buy and other retailers can be difficult to get reimbursed from. Best Buy offers these insurance programs for purchase but my understanding is they are usually through a 3rd party. Read the full terms of the insurance policy to make sure water hazards are covered and if so, perhaps you can try dealing directly with the insurance company that covers the policy.

If you paid by credit card there may be automatic warranty protection included as a card benefit. Perhaps there would be coverage under your hommeowner's or renter's insurance. Lastly, perhaps you should file a complaint with the BBB.

Good luck>

p.s. you're not keeping the computer on the floor with a puppy in the house are you?!

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