Teresa S.'s review of Hyundai Motor Finance

Hyundai Motor Finance

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Review Posted 12/16/2018
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Overpriced double dealing
My mom bought a used Hyundai the 1st time about 6 years ago. She was thrilled. My Dad passed a few years earlier. She was having difficulty and then she was able to stat working full time again at 72 years old. So she bought a new car for herself. A few years later she got an invitation by Hyundai sales to come in and trade in the car she had a get a new model. So she did. I wasn't there. It was Red. Her favorite color. She was thrilled. Until she got the bills, the salesman put the entire balance of her trade in on top of her new loan almost doubling her car payments. Brought them up to nearly $500 a month. I didn't know all the details at first. Then when she tried to refinance no one would because the cars not worth what they have on paper. Over the years this has been a great finance strain. Now at 78 she's finally retired, living with me and on a very tight income. We've been trying to work with Hyundai finance they give back very little and every time we call in we get a different rep who never reads the notes from previous attempts we've made to work out lower payments. Only one rep said he work with us and was taking small weekly payments. Every time we called in to make another payment we were told there was no deal or arrangements. We were told the person we spoke to they didn't know him or his ext. Number. We did get transferred to I'm once after I agrued with them till they finally transferred me. This past time we tired to make our small agreed payment... Same thing. I asked for a supervisor repeatly. Until I was finally transferred one person. He said there was no deal. They would not honor the agreement unless we gave them over $600. I told him, my mom's budget is slim and this year I've had to deal with breast cancer treatment s. Im working but not making a huge amount of money. We are strapped and struggling. My mom should have a pension but like many people these years she got screwed our of that too. There's money coming but it's a waiting game dealing with the courts. I am disappointed, this is the last car my mom will have. She's capable of driving but financally she won't have the funds to get another car. I won't be able to buy her one. I'm not even talking about a new car here... It's over 4 years old, has many miles on it and we had to pay to have a rebuilt engine put in it because of a sloppy oil job. It cost us $500 deductible. Shess made 44 pays that $22000. They say she still owes 28 more payments. You know they already sold and made money on that trade in. The blue book on This car is between $5400 to $6500. With 67000 miles on it. This is the car they are holding over our heads and demanding payment. No negotiating. After reading some of these other posts I understand now. The sad thing is this isn't even an American company and they are treading their consumers like crap. I would never recommend them to anyone. And if you are already dealing with them BEWARE.
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