Merchant One Payment Systems

2.4 star rating Rating - based on 61 reviews & complaints
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Merchant One Payment Systems Categories
Credit Card Terminal Systems Service
Credit Related Services

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Customer Reviews, Ratings & Complaints
Review Posted 8/3/2020
Amazing Support Team
I was having an issue with my machine(it turned out to be my fault, i loaded the paper the wrong way!!!!) 2 minutes later and I'm good to go! I never have to wait to get helped or just to ask a quick question. Thank You Merchant One! Read More »
Complaint Posted 2/10/2020
1 Star
When I first started with Merchant One, I absolutely fell in love with the company. I thought they were the best thing since sliced bread! Gaby Sokolow is the absolute best treated me like royalty, when ever I had a problem I called her and she to... Read More »
Review Posted 7/16/2019
Working fine, no complaints so far
This POS system has been good so far. Make sure and work with your rep to make sure all your questions are answered. Read More »
Complaint Posted 4/2/2019
Hidden fees and limits. Waste of time
Really disappointed. They have hidden fees and min limits that sales manager Garret Abbots never mentioned. Surprise was after i received first statement and even after that they promised to resolve this situation but never called me back. Read More »
Complaint Posted 2/19/2019
First Data worst company to deal with no one can solve issues been trying to fix credit card transaction for about one month and now they closed my account with $10k in transactions and they are not responsible Kathy Lee from credit risk is like t... Read More »
Complaint Posted 10/12/2018
Fraud and misrepresentation
Complaint Description: Fraud and mis-representation, Sales department misrepresented, the capabilities of their service, after submitting application with confidential bank. Application for merchant services was cancelled. Company has taken $450.0... Read More »
Complaint Posted 9/17/2018
very deceitful company
Salesman pitch stated $3.95 fee per month and 2 different percentages per transaction depending on keying or swiping, plus $0.15 per transaction. I told him we were new and had no idea how much we would the service. He asked about my total sales a... Read More »
Review Posted 8/15/2018
Failed to recognize the early cancellation fee of $875
I opened an account with Merchant One and then suffered a case of buyer's remorse. I tried to cancel only to be informed that there was an $875 early-cancellation fee. I guess I failed to read the fine print when I submitted my online application.... Read More »
Review Posted 1/23/2018
Great Company!
Great rates, great service, great company! Read More »
Review Posted 5/30/2017
Switch & Bait Company
Used Merchant One for over 8 years, asked for a review of my account, sales rep came back with great news, he could save me money. after agreeing to the new rates my account cost more. A good switch and bate. decided to close account, six months l... Read More »
Review Posted 2/28/2017
I made the critical mistake of opening my merchant account with them. They will find every excuse to hd funds and not release them into your account. Everyone there sounds well equipped to to provide the wor... Read More »
Complaint Posted 3/6/2016
Bad, bad, bad
After I signed a contract with these jokers I was called an hour later by another company whose representative informed me that Merchant One was no longer interested in providing service for my business because it was high risk, (funny, they knew... Read More »
Complaint Posted 12/9/2015
Worst Company Imaginable
If I could give this company a negative star rating I would. BEWARE. This company will sell you on rates that don't actually exist. You MUST read the fine print!!! The rates differ depending upon the type of credit card used ie: rewards cards incu... Read More »
Complaint Posted 8/2/2014
This is the most dishonest company I have ever dealt with in 30 years. Sales reps will tell you want you want to hear, hide the facts, change the website to remove things they used to promote but got busted on and threaten you with lawsuits if you... Read More »
Complaint Posted 3/20/2014
Whatever you do DO NOT use Merchant One out of Miami Florida for a merchant processor. We fell for the Bogus BBB rating and topten review showing them as number 3 yeah who's sliding money under that table! Look at all the bad ratings everywhere be... Read More »
Complaint Posted 11/18/2013
Do NOT trust these people. BIG WARNING!!!!! They have NO INTEGRITY They will lie to you just to make a dollar. I made sure and asked questions about fees. The sales person,, Cust rep told me there were no extraneous fees. Just the ones listed in t... Read More »
Complaint Posted 11/6/2013
They Are Liars and Cheaters
I have a business in Ontario and had signed up with Merchant one. Within the first month, I faced some technical problems with the machine provided, which was promptly resolved when I called them. But the real problem began after that. When I got... Read More »
Complaint Posted 3/19/2013
Fees, HIdden Fees and MORE Fees! - Stay Away
MerchantOne is the first merchant company I worked with for my company and was referred by a fellow business owner. At first they were great. Super helpful getting you setup and getting me the terminal. Not much support for setup and to get any he... Read More »
Review Posted 3/5/2013
good company, reliable company, easy setup
I switched to merchantone and it was so simple and quick. I wanted a reliable large merchant company that has Been around a while, but still gave me personal attention. They are easy to work with and they made the setup process easy. Read More »
Review Posted 3/4/2013
My dance studio has been in business for 8 years. 2 years ago we decided to use ccard processing for a month long event we were hosting. Since it was a short term deal I wasn't interested in entering a contract of ANY length. They assured me over... Read More »
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Additional Business Information
Hours   Phone   (305) 534-1666 Address   524 Arthur Godfrey Road, Suite 300
Miami Beach, FL 33140
Website Email
Contact   Joseph Saka Other  
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