Holly M.'s review of Total Body Experts

Total Body Experts

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Customer Reviews & Ratings
Complaint Posted 1/23/2020
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Believe the negative reviews, the service here is terrible!
StudioCycles aka Total Body Experts has provided some of the worst service I have ever experienced. I ordered a bike the beginning of November in hopes of having it for Christmas (as promised) and I did not receive it until mid January. To make matters worse, the bike is faulty, the handle bars don't lock tight as they should so they loudly bang back and forth when the bike is being used. As with seeking an answer on when I would my receive my bike, StudioCycles has been no help on responding to repairing or exchanging my very expensive purchase that was supposed to be in perfect working condition. I cc'd the CEO in my last email to see if I might get a better result, but apparently he is also indifferent to unhappy customers. How a company run like this stays in business is beyond me. DO NOT BUY FROM THEM!
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Additional Business Information
Hours   Customer Service Open Monday-Friday 9am to 5pm PST Phone   (866) 203-5770 Address   12909 Cerise Ave
Hawthorne, CA 90250
Website   http://www.totalbodyexperts.com Email   marc@totalbodyexperts.com
Contact   Marc Erickson Other  
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