Richard M.'s review of Nationwide Van Lines, Inc.

Nationwide Van Lines, Inc.

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Customer Reviews & Ratings
Complaint Posted 12/9/2019
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The worst move experience ever!
I've moved dozens of times in my 25 year Military career and Nationwide Van Lines has been the worst. I had over $10k in missing and damaged items on my last move. I was asked to do a "quick settlement" for $5k, and it's now been over two months with no compensation. Their Customer Relations Manager Rick Vera has been extremely dishonest. I'd absolutely avoid this company!
Business's response - on 2/27/2020
Hi Richard, Sorry for the delay in the processing of your check. We are happy to hear that you have received and cashed. Just to add to your review, there was prior history to your shipment as it was picked up from your residence and delivered to a storage facility back in 2018. The area suffered a catastrophic event (Hurricane). This caused your Military claims office to inspect and rid your inventory. It was re grouped into vaults and shipped to another storage facility. A year later we (Transportation Service Provider), handled the shipment from this storage facility to your new residence. Grant it, the foreman should have created a new Inventory sheet. We are not responsible for mold growth as we are only transporting from the storage facility to your residence. We simply followed the Warehouse Managers instructions not knowing the true definition of a Rider form and proper handling of the paper work prior to departing a sit facility. This is the reason for the compensation of the $5000.00 return to you as a member. It is not fair to mention that you had over 10 k damages and missing items when you listed a king size mattress with mold growth on it worth $3000.00. Pro gear with mold growth worth $1000.00. Missing guitar $2500.00. Missing adjustable base twin platforms worth $2500.00. $9000.00 worth just with the above mentioned. A total of 4 inventory items out of 24 line items. Your shipment was picked up on 08-12-19 and delivered 2 days later 08-14-19. Mold did not grow on your King size mattress in 2 days as your shipment suffered a catastrophic event prior to our handling as a carrier. I reached out to the storage facility as they mentioned nothing was left behind as all was emptied from the vaults. Too many hands involved prior to our handling. We apologize for your negative moving experience as we did our best to provide you proper compensation based on the prior history of your shipment . Most Sincerely, Rick Vera Customer Loyalty Team
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Additional Business Information
Hours   Monday - Friday 9:00am - 5:00pm EST Phone   (800) 310-0056 Address   1421 NW 65th Ave.
Plantation, FL 33313
Website Email
Contact   Rick Vera Other  
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