"https://www.trustlink.org/images/image_bus_no.hpg"

Ben C.'s review of Clarion Mortgage Capital, Inc.

Clarion Mortgage Capital, Inc.

Preferred Members
Purpose Funding
4.5 star rating 0 miles
Academy/C21 PEAK
5.0 star rating 0 miles
Activus Home Loans
4.8 star rating 0 miles
1st Pacific Capital Corp.
5.0 star rating 0 miles
         
Customer Reviews & Ratings
Complaint Posted 9/15/2010
. 1
. 0
Review 9/15/2010
I contacted Cindy Harper at Clairon on 9/10/10 regarding an FHA streamline refinance for my current loan. Through various emails and phone calls she was able to provide me an unsecured quote for an interest rate and a rough estimate of the fees involved after 3 business days on 9/14/10. I reviewed this quote and sent it to my current lender as well, who was able to match it. My current lender had a turnaround time for all inquiries was under 30 minutes and Cindy's responses could take up to 24 hours. With mortgage interest rates changing daily and the fact that I never received a guaranteed interest rate in writing from Clarion, I informed Cindy that I'd be going with Quicken, she proceeded to initiate an email barrage of insults back and forth with me, stating that I had "wasted her time" and that I should "thank her for getting me a lower rate". She even went so far as to suggest that she could refer me to a psychologist for explaining to her why I chose to pursue business with my current lender instead of Clarion and pointing out her unwarranted conduct. I have never encountered such unprofessionalism in dealing with a lender, or any professional company for that matter. I informed her that I would be registering a complaint with the BBB and her response was that I was "not even a customer" and that my complaint would be invalid.
 
 
 
Was this review helpful? (8)
Send Message to Reviewer
Report abuse
 
Additional Business Information
Hours   Phone   (714) 505-2508 Address   17772 East 17th Street Suite 211
Tustin, CA 92780
Website   http://www.clarionmortgage.com Email   dave_brown@clarionmortgage.com
Contact   Dave Brown Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.