John G.'s review of Spokeo, Inc

Spokeo, Inc

Customer Reviews & Ratings
Complaint Posted 9/3/2011
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Review 9/3/2011
I found the data in the Spokeo search engine to be too sparse and inaccurate to be useful in finding people you've lost contact with. For example, when I look up myself I should not have an email address that has been out of service for more than 20 years instead of my current one which has existed continuously for over 15 years. They can't even get the GENDER of many of my friends right. I look up a friend who makes well over 200k+ and they say his income is in the bottom 30 percent? Even though they state that accuracy is not guaranteed, it is still too poor to be worth anything. I don't think this site would even be much use to stalkers as they would be on a wild goose chase over the grossly out of date and wrong info. The site IS very useful for lining Mr. Tang's wallet and nothing should be avoided by all!
Business's response - by Spokeo, Incon 9/28/2011
Dear John, I'm sorry to hear that our service did not meet your expectations. Spokeo showcases the power of information aggregation, as the data is gathered from a multitude of different sources, such as social networks, public records, phone listings, marketing surveys and more. However, machine aggregation has its limits. Since there is no human involved, the data is not verified and might not be accurate. Moreover, many sources do not refresh their data often. Our Terms of Use states clearly that we are a Search Engine, and do not create, maintain or modify any of the information you see. For this reason, we cannot guarantee full or accurate information for every name, phone number, email address or username you search for, as the results vary so much from person to person. We are only as good as our sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience. In regards to your inquiry about our wealth section, all wealth and economic data derive from public sources such as real estate listings, marketing surveys, social networks, business websites, and other more. They depend on a number of factors, including any known credit cards, investments, value of real estate owned, mortgage amount and type. The meters are averaged based on all of Spokeo's directory, and is an estimate based on the information available in one listing. Please also note that Spokeo does not verify or evaluate each piece of data, and makes no warranties or guarantees about any of the information offered. Spokeo does not possess or have access to secure or private financial information. Spokeo is not a credit reporting agency and does not offer consumer reports. Data is not guaranteed for accuracy, and none of the information offered by Spokeo is to be considered for purposes of determining any entity or person's eligibility for credit, insurance, employment, or for any other purposes covered under the FCRA.
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Pasadena, CA 91105
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