Rose W.'s review of Payday Freedom

Payday Freedom

Customer Reviews & Ratings
Complaint Posted 7/11/2016
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After much research and reading the on-line reviews I signed with Payday Freedom to consolidate my payday loans. At the time they did not have an "F" rating with the BBB. In the beginning Mario was very helpful, he helped me through the process and I thought this is great, I am going to have some relief. As time went on I would call to find out the status of my loans, Mario would refer me to DARREL MAXWELL regarding the disbursement of my funds. I was never able to get a straight answer about how my $570 per month was being disbursed. In March of 2016 I began receiving phone calls from a creditor who said they were not being paid. I contacted DARREL who still would not give me any details. After much thought I decided to terminated my agreement with Payday Freedom. I gave my 3 business days notice in writing which prompted a phone call from DARREL. He tried to talk me out of the cancellation but I felt it was in my best interest to negotiate my own loans. I paid Payday Freedom $5,182.00 from August 2015 to May 2016. Out of the $5000 they on disbursed $1382.00. DARREL told me on June 7, 2016 I would receive a refund in 7-10 days. I have yet to received my $1800.00. I have filed complaint with the BBB and the Attorney General for the State of California. I have called many times and of course DARREL is never available or he does not respond to the messages I leave on the voice mail. He tried to tell me I only paid in a little over $4000, so I faxed my bank statements, still no refund. Mario will not give me a physical address or tell me who DARREL reports to. I did not want to slam this company so publicly but they are leaving me no choice since they will not refund my money. If you read the blogs from other customers who have cancelled DARREL ALWAYS claims that the customer has paid in less so he doesn't have to refund all of their $$$. Do yourself a favor and take this message and the other messages very serious...and DO NOT USE THIS COMPANY.
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Additional Business Information
Hours   7:00am - 5:00pm PST Phone   (888) 250-5005 Address   P.O. Box 12254
La Crescenta, CA 91214
Website Email
Contact   Darryl Maxwell Other  
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