Tammy M.'s review of LegalZoom.com

LegalZoom.com

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Customer Reviews & Ratings
Complaint Posted 10/27/2015
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WHO DOES THAT!!
THE WORST COMPANY TO DEAL WITH! FILED FOR HELP WITH CONSOLIDATED MY STUDENT LOANS. I HAVE BEEN WAITING FOR ANY KIND OF PAPERWORK OR PHONE CALL IN REGARDS TO THE CONSOLIDATIONS BUT I HAVENT HEARD ANYTHING. WHEN I FINALLY CALLED THEY HAD INFORMED ME THAT THE CONSOLIDATION WAS CANCELLED BACK IN JUNE! THEY HAD BEEN TAKEN MONTHLY PAYMENTS OUT OF MY ACCOUNT FOR 5MONTHS! ASKED FOR A REFUND, THEY STATED THAT THEY WILL ISSUE A REFUND, WE WILL SEE. ASKED WHERE I COULD FILE A COMPLAINT. MALE STATED THAT HE WAS MANAGER, STATED MY DISAPOINTMENT AND HE DIDNT EVEN ADDRESS MY CONCERNS IT WASNT THEIR FAULT! UM HELLO I DIDNT GET A FOLLOW UP CALL TO INFORM ME OF THIS!! IF I COULD GIVE A NEGATIVE SCORE I WOULD!! WHO DOES THAT
 
 
Business's response - by LegalZoomon 11/12/2015
We're so sorry about your experience with LegalZoom. We are constantly striving to ensure the satisfaction of each customer and it seems we fell short of that goal in this situation. We would like to learn more details of your concerns. Please feel free to contact us directly via help@legalzoom.com.
 
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Additional Business Information
Hours   Monday–Friday: 5 a.m.–7 p.m. PT Saturday: 7 a.m.–4 p.m. PT Closed Sundays Phone   (323) 962-8600 Address   101 North Brand Blvd. 11th Floor
Glendale, CA 91203
Website   http://www.legalzoom.com Email   social@legalzoom.com
Contact   Chyna Payne, Social Media Manager Other  
 
 
 
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