East Coast Mechanical, Inc.

1.5 star rating Rating - based on 32 reviews & complaints
 
.
View map / directions
East Coast Mechanical, Inc. Categories
Air Conditioning & Heating
Small Household Appliance Repair Service

          53782 visitors
Customer Reviews, Ratings & Complaints
Complaint Posted 11/9/2019
ECM is no better then Google
We have used ECM for several years now with each year getting worse. We finally made a decision to cancel this BS contract for the following reasons: 1)Our AC (Which we purchased from ECM) was leaking from the air handler. We had ECM come out and... Read More »
 
 
 
Complaint Posted 10/16/2019
This is not your father's ECM - Leave Now if you have a contract.
My parents have been using ECM for over 20 years in their Palm Beach villa. They have purchased two AC systems (a new one three years ago), water heaters, and service contracts including ac checkups every year. They have spent over $35,000 and hav... Read More »
 
 
 
Complaint Posted 5/1/2019
$59.00 spring tune up
The service tech Miguel Laborde was in my house a total of 25 minutes, and all he did was to try and sell me a $5.400.00 dollar system!!!! He did not make any attempt to check or do the tune up. He left my overflow valve sideways so he leaked all... Read More »
 
 
 
Complaint Posted 11/15/2018
SCAMMED
I have an appliance service contract with ECM. The premiums are expensive, and the policy doesn't cover everything. I called them because the ice maker in my refrigerator was making very little ice. A service tech came out and couldn't figure out... Read More »
 
 
 
Complaint Posted 3/9/2017
Rip-Off
Stay away from ECM at all cost!!! ECM installed a top of the line AC unit in my house that included 10 year warranty. 2 years later the thermostat goes dark. It's one of those sophisticated Lennox iTouch, so I called their service, I was told "par... Read More »
 
 
 
Review Posted 2/20/2017
CALL ANOTHER SERVICE PROVIDER - DO NOT USE ECM
LG IS CONTRACTED WITH ECM TO INSTALL WARRANTIED REPLACEMENT PARTS. I CALL ECM TO SCHEDULE A COMPRESSOR INSTALLATION AND THE FIRST THING THEY TELL ME IS THAT I HAVE TO SING UP FOR A CONTRACT WITH THEM. AFTER REQUESTING A SUPERVISOR AND EXPLAINING T... Read More »
 
 
 
Complaint Posted 12/31/2015
DO NOT USE ECM
ECM should probably stand for "We don't care". We have been having issues nonstop for years with our unit which was paid in full and installed by ECM 4 years ago. Their customer service is amongst the worst in the industry. They have yelled at me... Read More »
 
 
 
Complaint Posted 12/31/2015
Not Recommended
To be fair: 3 service calls this year: 1. Dishwasher repair: No real problem. (some delays in coming out) 2. Toilet repair: ballcock replaced. Easy repair, Done quickly 3. Clothes washer repair. Service person said parts needed to be ordered.... Read More »
 
 
 
Complaint Posted 11/9/2015
I rate ECM a D Minus Sorry Guys
5 years ago I had a service contract and needed a plumber to install a new faucet in my sink. The ECM guy did a poor job and insulted my wife. It stills leaks to this day. Recently I had a service call on the A/C to drain the line. It was under wa... Read More »
 
 
 
Complaint Posted 10/21/2014
Nightmare! NOT Happy!
Absolutely WORST bunch of (fill in the blank)s I have ever encountered! Do yourself a favor and spare yourself the frustration! Where to begin. Visit #1 Had to call them to see why our A/C was leaking. They came out and fixed it, but suggested a n... Read More »
 
 
 
Review Posted 8/5/2013
ABSOLUTE RIPOFF!
DO NOT use this company! An absolute rip off! I was told I needed a relay switch for my air handler and a 30 amp switch on the compressor, I was told that if we bought both parts I would get the compressor switch for half price, half price was $28... Read More »
 
 
 
Complaint Posted 4/24/2013
Deceptive in Recommendations - No full disclosure of options
I had an A/C not cooling well. Service requested and they came within 24 hours. The technician spent about 45 minutes "testing" the A/C. Basically said the unit is leaking, can't find the leak, the equipment is old and out of warranty (s... Read More »
 
 
 
Complaint Posted 3/30/2013
Exorbitant Fees
This is to caution anyone who is considering a contract with East Coast Mechanical (a/k/a ECM). As a tenant in a rental condo, I am obligated to call ECM whenever I experience an appliance problem since my landlord has maintained a service contrac... Read More »
 
 
 
Complaint Posted 3/24/2013
Only good when you don't need them
For the past 4 years I have had a maintenance contract with EMC on my A/C. About 2 weeks ago my A/C started to give me trouble. Instead of sending a service person to fix the unit that is 10 years old, they sent a sales rep to give me a quote on a... Read More »
 
 
 
Complaint Posted 12/14/2012
Want the truth about ECM?
The company that cares about money not service. Will pressure you to buy a new unit, most techs have no knowledge and mis diagnose. Customer service reps have no training and no knowledge. Nobody at the company has any idea of current promotions a... Read More »
 
 
 
Review Posted 8/6/2012
RIPOFF
We have a new home, 5 years old, only twice have they ever covered anything. Their famous answer is "you do not have replacement", yet when I tell them I want their best policy, they sell me non-replacement coverage. They are also incompetent, nev... Read More »
 
 
 
Review Posted 8/4/2012
East Coast Mechanical
This is the most horrible company I've worked with in Florida. They are rude, unknowledgable, full of it and ripped me off. They replaced parts on my a/c unit and did not solve the problem. WHen i called them to come back, they found another suppo... Read More »
 
 
 
Complaint Posted 7/13/2012
ECM Inept RUDE CORRUPT Thieves RUMOR HAS IT ECM IS GOING BANKRUPT
Ditto to every single bad review I just read. We bought a top of the line TRANE AC unit 3 years ago and since they did a bad job installing and didn't put the proper low voltage wire in, we have had nothing but chronic error code problems that shu... Read More »
 
 
 
Review Posted 7/27/2011
Review 7/27/2011
esta compania es una estafodora,ofrece mucho y despues le dice al cliente q mire el contrato por la parte de atras,cada ves q llamaba y venian me querian cobrar sin ni siquiera recibar el trabajo en una ocacion me querian cobtrar $680 por ponerme... Read More »
 
 
 
Complaint Posted 6/23/2011
Review 6/23/2011
I am a very disappointed ECM customer.

They made a appointment and cancelled the same day , rescheduled for the following day, only to cancel that appointment as well.

They are not reliable and clearly they are not concerned about keeping th... Read More »
 
 
 
12
You are viewing page 1 of 2
 
Additional Business Information
Hours   Phone   (561) 265-1770 Address   1500 N. High Ridge Road
Boynton Beach, FL 33426
Website   http://www.ecmservice.com Email   info@ecmservice.com
Contact   New Contact Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.