Patricia S.'s review of HireRight, Inc.

HireRight, Inc.

Customer Reviews & Ratings
Complaint Posted 8/28/2019
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Terrible company. Incompetent. No transparency. Affected my job, life
I would give negative stars if possible. This company is the pits. I was hired by a university and they use them as their third party background checkers. It has taken them over 8 days to complete a background check (still not done as of this writing) and I am about to miss my early insurance deadline. Also, I cannot be officially hired so I cannot receive a paycheck, teach my classes, interact with my students, order software, anything!...Basically, I can't do my job. Their slack has caused me to miss another pay period resulting in me going almost 2 months without a paycheck. When I started to get worried and began digging around to find out what the hold up was, I was given the run around. When I contacted HireRight, they informed me of a hold up at a particular institution. They also told me that they don't do the check, but have a third party vendor doing it for them. They said that third party had put in an expedited order to the institution in question and that I should receive the results soon. When I contacted that institution, they had no record of such a request. When I called HireRight back, they simply told me it was out of their hands that an expedited order was in place and that's all they could do. They would also not give me the information for the third party vendor in question or do anything to assure me that my information was being obtained. This has been a nightmare and now I am out several weeks of pay. I am going to petition the university to find another vendor with a vengeance they have never seen using all the above information and more. I am also going to consider filing a lawsuit for wages lost, insurance deadline lapse (if i'm in an accident, and their incompetence is uncovered, this should be on their hands), and sheer lack of transparency with my information and who handles it.
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Additional Business Information
Hours   Customer Service Sunday 5pm PST to Friday 9pm PST (866)521-6995 Consumer Support Monday - Friday Phone   (949) 428-5800 Address   5151 California Avenue
Irvine, CA 92617
Website Email
Contact   Sarah LaChapell Other  
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