Dale N.'s review of Auto Computer Exchange, Inc.

Auto Computer Exchange, Inc.

         
Customer Reviews & Ratings
Complaint Posted 7/9/2013
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SCAM- Do not buy from them, they will rip you off and take your money.
Auto Computer Exchange is the worst company I have ever purchased from. They lure customers with inexpensive ECM’s and PCM’s and then the customer ends up paying much more by having to replace the defective parts. On their website, www.autocomputerexchange.com
states: ‘We are a family owned and operated business. Our first location opened in 1989 and we have been in our current location for over 10 years. We answer our phones 24/7 and offer free technical support to customers who have purchased parts from us. We
do not plan on moving and we will be in business for a very long time, we will be here when you need us. Our mission is to give you the fastest and most convenient service at a great price. We eliminate the need for you to take your vehicle to the dealership.
Our researchers and technicians have made it possible for us to handle all programming, flashing, updating, and/or relearning before we ship your part. When you get your new part, all you will have to do is plug it in and you are back on the road. When you
order from us, it will be an easy and pleasant transaction. We know how important it is to have you or your customer's vehicle back on the road as soon as possible. We offer a full range of shipping options including next day delivery. We have a huge inventory
and carry most parts in stock and ready for immediate shipment. When you order from us, you will not have to worry about waiting for us to find and order your part elsewhere, most orders ship within 24-72 hours. If you have any questions, do not hesitate to
give us a call or send us an e-mail, we will be happy to help you.’ The owner, Louis Acquarulo, obviously has never read his ‘About Us’ page. Everything on their website is a lie. I’m sure there are a few happy customers, I wish I was one of them. I ended
up spending $1,278 including the $180 for the original PCM. I purchased a PCM for a 2003 Jeep Grand Cherokee, it worked for 7 months. My car repeatedly stalled in traffic in very dangerous conditions. The car was towed to the Buerge Jeep dealer in Santa Monica.
I was told it was a faulty PCM. For the next 3 weeks the dealer installed and uninstalled 3 faulty PCM’s with one final good PCM for a total labor charge of $719.00. After the first week when I realized my car was not going to be fixed any time soon, I rented
a car for 2 weeks for a total of $332.88. As a direct result of the faulty PCM’s, I have paid $1,278 including $46.93 for UPS charges. Auto Computer Exchange should not be in business and should have a Class Action law suit against them. They should also be
banned from Ebay and PayPal for fraudulent business practices.
 
 
 
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Additional Business Information
Hours   Phone   (954) 983-4948 Address   5414 Stirling Road
Davie, FL 33314
Website   http://www.autocomputerexchange.com Email   sales@autocomputerexchange.com
Contact   New Contact Other  
 
 
 
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