Nicholas P.'s review of Origin PC Corporation

Origin PC Corporation

         
Customer Reviews & Ratings
Review Posted 3/22/2017
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Negative Experience But Origin PC Made It Right in the End
1. I ordered a $3000 PC from them 2. The machine was not built to specifications 3. When I contacted their "award winning" 24x7 support, I could not reach anyone by phone or chat for days 4. Finally someone responded to the ticket I opened via email and instead of offering to take the machine back to fix it, they gave me the run around 5. After much frustration, I demanded to return the machine for a full refund 6. It took 3 emails just to get someone to respond and they took the machine back 7. They subtracted shipping both ways even though it was their error and horrible support experience that led me to return the machine. Not to mention, the shipping cost to me on the original order was free because of a promotion, but they subtracted it from the refund anyway. 8. I've now had to file claims with my credit card company and BBB to get the full refund UPDATE 3/24/2017: Origin PC has credited me the remaining balance.
 
 
Business's response - on 3/22/2017
My name is Randolph and I am the Customer Service manager at ORIGIN PC. I want to thank you for bringing your experience to our attention. ORIGIN PC works very hard with our customers to provide the most positive experience possible and I regret that this has not been your case. I have looked into your case and your support tickets to better understand what the issue is. I do see that our Technical Support Supervisor waived the restocking fee but alerted you that the shipping portion would not be refunded as per our Terms and Conditions. With that said, I went ahead and authorized the remaining balance to be refunded back to your account. If there are any other concerns, do not hesitate to contact me at randolph_roy@originpc.com
 
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Additional Business Information
Hours   Sales hours are: Mon - Fri 9AM - 10PM EST Sat - Sun 11AM - 7PM EST Tech and Customer Support is 24/ Phone   (305) 971-1000 Address   12400 SW 134 Court Ste #8
Miami, FL 33186
Website   http://www.originpc.com Email   customerservice@originpc.com
Contact   Jaime Shallenberger, Customer Service Manager Other  
 
 
 
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