4.5 star rating Rating - based on 2080 reviews & complaints
Now in its second decade, loanDepot is a mortgage industry leader dedicated to creating seamless borrower experiences through its proprietary mello™ technology and mello smartloan™, the industry’s first end-to-end digital mortgage. An innovator since its inception, loanDepot continues to disrupt the lending industry with its focus on technology to deliver personalized experiences to its customers. The Company has funded over $212 billion since its founding in 2010, and currently ranks as the sec  
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Customer Reviews, Ratings & Complaints
Review Posted 3/1/2020
Amazing partner
Dennis is Ana amazing partner and advisor that treated my loan as his with great professionalism Read More »
Review Posted 2/19/2020
Sabrina at Loan Depot
Sabrina was absolutely amazing. She was honest, reliable, responsive and professional. She responded quickly to my many (and often repetitive) questions. I appreciate her patience and willingness to help me understand every aspect of our refinance... Read More »
Complaint Posted 1/31/2020
AVOID Loan Depot at ALL Costs!!!
AVOID Loan Depot at ALL costs! They do not even deserve 1 star! A process that is supposed to take 4-6 weeks max (their words not mine) took almost 3 months. And it was all due to the utter incompetence of their Senior Account Manager II (Pedro S*... Read More »
Review Posted 1/30/2020
Sabrina Bilancione 949-470-6316
Sabrina Bilancione is our kind of people. This was our second time dealing with her. I'm sometimes a little difficult to deal with and she could not have been better for us. The other half of the team was Natasha Gilman and she was very helpful as... Read More »
Review Posted 12/18/2019
Kevin Tran
Kevin Tran 949-465-9137 is an excellent employee for Loan Depot. He is professional and responsive. There were a few hold ups with the loan. He always returned my calls quickly and followed up as he said he would. Thank you, Kevin Read More »
Review Posted 12/10/2019
Sabrina Bilancione 949-470-6316 and Janelle Usman 949-223-4863
Sabrina was the first person I talked with at LoanDepot. She told me that it would be simple to get a re-fi done on my mortgage, and she was right! She had me work directly with Janelle Usman who took care of all the details. Even though there had... Read More »
Review Posted 11/19/2019
Loan Depot gets the job done!
I was dealing with a complicated refinance situation and had been denied by the 'big' banks, but then I got a call from Alan Yu at Loan Depot, a call I easily could have declined. After explaining my situation, Alan was confident LD could help; an... Read More »
Review Posted 11/15/2019
Sabrina Bilancione
I m very happy to work with Sabrina. She is an excellent loan officer and very organized. Thank you much for equity refinancing of my home. One of the things I realized about her is that she is very honest, hard working and she has answers for all... Read More »
Review Posted 11/8/2019
Sabrina Bilancione
I had a very easy time getting my loan with Sabrina. I am not very good on the Computer and she guided me through all the paper work. I would have given up on the loan if Sabrina had not helped me. I've went for loans in the past but none was as e... Read More »
Review Posted 10/11/2019
Brad Ayers
What a terrific youngman. He guided me thru what I considered a terrifying ordeal with absolutely no panic on my part. These financial refinancing takes a lot out of me and he was so professional and personable.
We chose to make some changes in... Read More »
Review Posted 9/30/2019
Thanks Kevin Pham
We highly recommend Kevin Pham ! He was friendly and honest with all his answers, and we had a lot of questions. He was with us during the whole process of the our refi. Made us feel comfortable during the whole process. Read More »
Review Posted 9/25/2019
Jack Colston and Duong Vu, great team.
Jack Colston (Licensed Lending Officer) did our initial paperwork to get us pre-approved for a $310k home and was with us during the whole process of the mortgage loan. Jack was inviting and did what he could to help us get an initial amazing rate... Read More »
Review Posted 9/18/2019
Eric Osuna, Loan Depot
My husband and i just completed refinancing our home through Loan Depot. Eric Osuna was our guide trough the entire process. He was patient with our questions, giving us all of the options and allowing us time to consider what was best for us. He... Read More »
Review Posted 9/13/2019
Outstanding Service from Lending Officer Kevin Pham
Kevin Pham provided excellent service in helping us secure a loan to refinance our home in what appeared to be very complicated with impossible obstacles. He sold me from the start when he explained that Loan Depot offers a lifetime guarantee for... Read More »
Review Posted 8/27/2019
Denis Giakos - LoanDepot
I worked with Dennis on a refi and he provided valuable consultation throughout the process. He got us a great interest rate that significantly reduced our monthly payment. I highly recommend him! Read More »
Review Posted 7/19/2019
LoanDepot Mortgage Refinance.
I can say everything turn out as I was told it would be at the start of the loan process. loanDepot personnel where very professional in doing their different jobs. They reacted if I had question and the whole process went very smooth. I would thi... Read More »
Review Posted 7/11/2019
Mac Csar is the best!
Mac Csar gave us excellent service. From the loan application until closing he gave us updates and stayed on top of the process. I had a feeling after one conversation with Micaiah that the refinance would go smoothly, and it did. Highly recommene... Read More »
Review Posted 5/23/2019
Loan depot mortgage refinance
Had a very easy, straightforward process with our refinance with Janine Tamimi at Loan depot. She was very helpful and professional and the whole process was very quick. Let Jenine Tamimi (949)860-8023 at Loan depot help you with your mortgage fin... Read More »
Review Posted 5/21/2019
thankyou Alan Yu
Mr Alan Yu at Loandepot has given us great service during our home refinance. He is very courteous and friendly. The process went smoothly thanks to Alan. He can be reached at phone # 949-470-6325 Read More »
Review Posted 5/7/2019
Outstanding service from Mrs. Tamimi
Jenine was very helpful and pacient walking me through all the process. She kept me informed of any changes or updates. She works at my convenience and always looking forward to meet my expectations. I am really please with the deal closed and wit... Read More »
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Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm PST Saturday 8:00am - 3:00pm PST Phone   (888) 337-6888 Address  
Website   http://www.loandepot.com Email   CustomerCare@loandepot.com
Contact   Customer Service Other  
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