John G.'s review of Sit ‘n Sleep, Inc

Sit ‘n Sleep, Inc

         
Customer Reviews & Ratings
Complaint Posted 7/7/2011
. 9
. 9
Review 7/7/2011
We bought a Queen set with a 10 year warranty from SIT & SLEEP *BEWARE! :( The mattress started sinking about 6 months old, but when we called they said it has to be more than 1 1/2 inch deep. When it started sinking about 2 inches 3 months later, we called back. They came to inspect, took pictures, and later told us they couldn't replace it due to the mattress had a small water stain (*from us cleaning it ourselves when it got dirty from moving! The Corporate said "if we professionally clean the mattress (likely expensive$) that they will come out to "re-inspect and if no stains they may replace it but no guarantee! That's where we left it. We shouldn't have to pay to get it cleaned! Don't all mattresses get dirty from moving? So what if it's dirty it's still defected if it sinks withing 6 months! And they FAIL to tell us this when we're buying it! **Never again buy from or recommend SIT & SLEEP- FAT SCAM ARTIST ON COMMERCIAL!! Also See the complaint from lady who bought mattress from Casa Linda- which I also had a problem with. I guess this is the Industry's way of not HONORING WARRANTIES by using stains, dirt, etc as an EXCUSE! **Now I have to Buy a NEW mattress from Macys with a protective waterproof cover to guarantee the warranty!
 
 
 
Was this review helpful? (2)
Send Message to Reviewer
Report abuse
 
Additional Business Information
Hours   Monday - Friday 10:00am - 9:00pm
Saturday 9:00am - 6:00pm
Sunday 10:00am - 6:00pm
Phone   (800) 961-1997 Address   14300 South Main Street
Gardena, CA 90248
Website   http://www.sitnsleep.com Email  
Contact   Howard Cooper Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.