4.3 star rating Rating - based on 132 reviews & complaints
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Customer Reviews, Ratings & Complaints
Review Posted 7/24/2018
Very thankful to Close your Own Loan and Mrs. Del Brocco
I can only talk very good things about my experience with Close your own Loan, specially about Mrs. Theresa Del Brocco. This young lady is the best. She worked extremely hard and with a lot a dedication and passion in the process to help me out re... Read More »
Review Posted 6/28/2018
Highly recommend this team!
We could not be happier with our experience with Dan Mason and his team. From start to finish our loan process was handled with our best interest in mind! They answered all of our questions and trust me there were more than a lot. We would highly... Read More »
Review Posted 5/17/2018
Theresa Del Brocco
I can't be more thaknful. Theresa was very professional always on time, I'm very happy to have Theresa in my journey.
I most definitely recommend her services Read More »
Review Posted 7/19/2017
Theresa Delbrocco
Theresa is amazing! Super professional and pleasant to work with all at the same time. I highly recommend People's Bank and Close Your Own Loan for a refinancing. Read More »
Review Posted 12/12/2016
Easy to work with.
I refinanced a construction loan. My original bank was a nightmare, could not even be bothered to supply the necessary documents for the refinance. David and Greg were a huge help. Being my first time going through the process I didn't really know... Read More »
Review Posted 11/13/2015
Friendly, professional and effective
I had a great experience working with Vance and Greg from CYOL on my cash-out refi. Over the summer, I tried to refinance with different company that was so unresponsive, disorganized and uncommunicative that my 60 day rate lock expired (which the... Read More »
Review Posted 10/23/2015
Quick and Painless Refinance!
I worked with Dan and Greg on a cash out refinance. They were very responsive to all my questions and concerns. They were both very informative. The process was smooth and quick, which was a pleasant surprise as I had put off refinancing because I... Read More »
Review Posted 2/25/2015
CHOOO CHOOOO, they got it closed and the train came into the station
GREG, DAN, and SHARON are the best team ever. These people care and take the time to communicate with you, answer your emails and answer your phone calls. Yes pick up the phone and not once, 20-30 calls, easy, during the process and never frustrat... Read More »
Review Posted 2/25/2015
Greg Encarnacion and Dan Mason were extraordinary in my refi process. I didn't think I had the fortitude to refi another home after a BoA experience a few years ago but CYOL made the experience entirely positive. All emails were answered promptly.... Read More »
Review Posted 1/5/2015
Slam dunk !!
Tried to refinance with Amerisave. They charged me $450 for an appraisal upfront, made me jump through hoops for a month just to turn me down. Appraisal fee gone. Peoples bank is the way to go if you like a fast no nonsense and fair upfront evalua... Read More »
Review Posted 9/2/2014
Excellent Refinance Result
We highly recommended Close Your Own Loan. Fantastic communication by Dan Mason and Greg Encarnacion. We were kept informed every step of the way. We are very pleased with our refinance. Read More »
Review Posted 12/2/2013
Prompt responses, great knowledge, very friendly, Fast Close
I recently refinanced my home with the help of Nick on 11/1. I had submitted an online request as more of an exploratory task. Nick called me back within minutes and within 30 days I was refinanced and saving money. He was very friendly to work wi... Read More »
Review Posted 10/30/2013
amazingly fast and simply company to do business with.
I contacted closeyourownloan for a refi. was given a great good faith estimate, and Nick Castillo did an awesome job with answering question I had. making me feel comfortable. My past loan holder had given me a better good faith and closeyourownlo... Read More »
Review Posted 10/2/2013
Easy, Honest, Competent
I was unfamiliar with CYOL when I first decided to refinance so I was a little leery about using them. But after being turned down by two large banks because of my low income, I filled out the quick form on the home page and within 15 minutes got... Read More »
Review Posted 8/29/2013
Amazing great service
I just got done refinancing my mortgage with these guys at the beginning of August. My loan coordinator, Mark Denton, was stellar. He never left me hanging without any information. If I needed him he ALWAYS answered the phone on the first ring. Re... Read More »
Review Posted 8/29/2013
Helpful and Fast
I used CYOL for the purchase of my first home and the representative I worked with was awesome. She was in constant contact with me, my Realtor and my lawyer. She tried everything to get those numbers to work for me. She was knowledgeable and just... Read More »
Review Posted 8/21/2013
Prompt and Excellent Service
I was almost through my loan process with another lender when I switched to CYOL. I was hesitant at first, but I'm very glad I decided to move forward. I would highly recommend CYOL over traditional lenders. Greg was extremely helpful throughout t... Read More »
Review Posted 8/21/2013
Tremendous First Time Home Buyer Experience
I just recently closed on my first home purchase and was very impressed with the CYOL assistance throughout the process. My loan coordinator, Theresa Delbrocco, was in continuous contact with me via phone and e-mail. She walked me through my vario... Read More »
Review Posted 7/24/2013
Close your own loan did a fantastic job for me!
I started my refinance on my personal residence last December. The major bank who had my loan, had refinanced it once, and from whom I was seeking to refinance a third time because of attractive rates, was my first choice. Shortly before Christmas... Read More »
Review Posted 6/28/2013
Perfect refinance
With the mortgage process becoming more complex, I was very pleased with the guidance Close Your Own Loan and Stephon provided. They made the process very simple to collect the necessary documents and ensure the loan went through easily. Communica... Read More »
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Additional Business Information
Hours   24/7 Phone   (800) 276-2965 Address   31726 Rancho Viejo Rd Suite 206
San Juan Capistrano, CA 92675
Website Email
Contact   Dan Mason Other  
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