Total Body Experts

4.6 star rating Rating - based on 444 reviews & complaints
Total Body Experts began with a simple mission in mind. Our goal is to provide unbeatable prices with the best customer service. We are comprised of a team of individuals who have our customer’s best interest at heart.  
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Total Body Experts Categories
Exercise Equipment Sales and Service
Exercise and Physical Fitness Programs
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Customer Reviews, Ratings & Complaints
Complaint Posted 8/2/2020
Buy from Elsewhere!!
I bought a stationary bike from them at the end of June, a $2k purchase. This company has the worst costumer service that I've ever experienced. They are nearly impossible to get a hold of (takes 3-4 days to get a response). I feel mislead by thei... Read More »
 
 
 
Complaint Posted 7/28/2020
No response to a simple inquiry about delayed shipment
Poor customer service from Jay and the customer support toll free number at TBE when we tried repeatedly to contact him and them about the delay in shipment of our Stairmaster. Sent emails and left messages on voicemail, all to no avail. Eventuall... Read More »
 
 
 
Review Posted 7/24/2020
Great Purchasing Experience!!!
I just got off the phone with Steve, GM at TBE. We spent over thirty minutes on the phone making sure my purchase was correct for my needs. He was extremely helpful and informative confirming my decision WITHOUT upselling. Awesome experience, grea... Read More »
 
 
 
Complaint Posted 7/23/2020
Terrible Customer Service
BEWARE of this company I have ordered Keiser M3i bike, they charged my cc for the amount right away and it's been 4 weeks NO update on my order. No body picks up the phone and no response to online chat/ status-check portal. I SHOULD HAVE ORDERED... Read More »
 
 
 
Review Posted 7/16/2020
Sales Process Was Very Smooth and Informative
Was a very easy sales process. I was buying a spin bike for home use and the sales team was able to walk me through the best brands and options for my budget. It is also helpful they are such a large dealer so I was able to obtain great pricing!!! Read More »
 
 
 
Review Posted 7/16/2020
Helpful, friendly, good deal, and can't wait to get bike!
with the gyms being locked down (again), i decided to buy my own Schwinn AC Performance bike. Worked with Steve Uzan on phone and he led me through all my questions about the different bikes. I am very happy with the bike i selected and now am eag... Read More »
 
 
 
Review Posted 7/13/2020
Great advice pre-sale, then HORRIBLE EXECUTION!!!! COULD BE A SCAM. HOLD ON TO YOUR MONEY.
Told the Scantrak cycle would be here in 3 weeks, it took 6. Then, it arrived without the Console Panel and electronics, so it is sitting there useless. I have been calling and emailing these people for 10 days. I have not even received an acknowl... Read More »
 
 
 
Review Posted 6/11/2020
Stages Spin bike
Very happy in the way they handled issues I had with the bike I purchased. Owen was very helpful and friendly. Good communication. Very happy and would recommend Read More »
 
 
 
Review Posted 6/7/2020
Super Awesome! Will order again!
Steve was super informative and super awesome! Read More »
 
 
 
Review Posted 6/5/2020
Excellent experience from Start to Finish
My Stages SC2 purchase experience with Total Body Experts was a complete 5 Star experience starting with the Expert Sales assistance with Samuel to the Fantastic POST Sales and Service received from Owen and the entire Service Team. I will not hes... Read More »
 
 
 
Review Posted 5/18/2020
Great Experience Highly Recommend
Talked with Stephen Uzan very knowledgable, has a great personality, and answers all my questions... In regards to my purchase of LeMond Revmaster Pro Spin Cycle. Read More »
 
 
 
Review Posted 5/15/2020
Great Experience
I chose Total Body Experts partially because they are in California. I admit that I almost gave up after several failed attempts to get someone on the phone or chat, but we are in the middle of a pandemic and home fitness equipment is a hot commod... Read More »
 
 
 
Review Posted 5/14/2020
Excellent buying experience
Just ordered an indoor cycle today. I enjoyed my call with Steve as he answered all my questions and set me up with the bike that perfectly fits my needs. I recommend that anyone interested in purchasing an indoor cycle start with Studio Cycles! Read More »
 
 
 
Complaint Posted 5/14/2020
beware
Nice people if you can get a hold of them, but they seem to be used to selling to gyms and are struggling to service consumers directly. Perhaps not living up to delivery promises is understandable but they do not respond to customer inquiries abo... Read More »
 
 
 
Review Posted 5/13/2020
Elliptical purchase
Steve Uzan was really a pleasure to work with. He was very knowledgeable and was able to answer all of my questions regarding my interest in purchasing a Life Fitness elliptical. I won't receive the item for another month or so, it seems, but it's... Read More »
 
 
 
Review Posted 5/13/2020
Great overall experience. Highly recommended.
This was a great experience on buying my new Stages spin bike. From the initial order through the delivery communication was great and they were always very quick to respond to questions. I would highly recommend doing business with them you will... Read More »
 
 
 
Review Posted 4/30/2020
Great, knowledgeable sales team
Was torn between a Peloton and a Stage spin bike and spoke with Stephen Uzan who was incredibly helpful and knowledgeable about a range of spin bikes --pros and cons of both. Appreciated his candor and willingness to talk through options with me.... Read More »
 
 
 
Complaint Posted 4/15/2020
POOR customer service
I ordered a $2000+ exercise bike from these people. While Chris stated that it would be shipped in 3-5 days the invoice stated that it would be shipped in 5-10 business days and then take 3-5 more business days to arrive at the delivery location.... Read More »
 
 
 
Review Posted 4/6/2020
Eventually got me my bike, but wasn't the most pleasant process
I've updated this review several weeks after my initial review. Ordered a bike, was promised shipping within a few days. After a week, emailed the salesman back to inquire, and got no reply. Tried again a few days later and once again got nothing.... Read More »
 
 
 
Complaint Posted 3/30/2020
Nothing but problems and poor service
I ordered an elliptical and it has been a nightmare. They promised to follow up regarding shipping multiple times and the machine was "ready to go out the door" for weeks and weeks; finally after almost 3+ months and numerous phone calls it shippe... Read More »
 
 
 
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Additional Business Information
Hours   Customer Service Open Monday-Friday 9am to 5pm PST Phone   (866) 203-5770 Address   12909 Cerise Ave
Hawthorne, CA 90250
Website   http://www.totalbodyexperts.com Email   marc@totalbodyexperts.com
Contact   Marc Erickson Other  
 
 
 
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