David H.'s review of LegalZoom.com

LegalZoom.com

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Review Posted 4/12/2017
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I wanted the simplest of services and received a bogus shakedown for more money.
I wanted a simple Power of Attorney and a will. Something that would look professional as opposed to Office Max documents (and nothing wrong with OM documents, they APPEAR less than professional. I paid the price for both, $74 bucks and even bought a wallet sized card specifying my wife's wishes. They were supposed to be mailed in a normal size USPS envelope and arrive yesterday, 4/11. I called and asked the lady what the status was of the documents and I was told that nothing had shipped since I had not paid the $9.50 cent shipping fee for each. (It was $9.5 something) I asked where that information was mentioned on their website and lo and behold she couldn't find it either saying that if I wanted the documents I had to pay the shipping. She said that I could download the document as a PDF and I told her then I would have the box store look--what's the point? I told the woman that I wanted my money back, the $74 and $9-something and she said it would take 5-7 business days after the banks spoke with one another. So I called my bank and they are retrieving the funds for me. You know that old saying Never Trust A Lawyer, it should be amended to say or any outfit representing to be a law firm. David Hayden Lahiana, Maui, Hawaii
 
 
Business's response - by LegalZoomon 4/19/2017
Hi David, we're disappointed to hear you’ve had a less than satisfying experience with us, and we want to have an opportunity to make things right. We'd like to learn more about your situation. Please kindly submit your contact information to: help@legalzoom.com and we will review your order history. We look forward to speaking with you and hope to make your experience with LegalZoom a better one.
 
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Additional Business Information
Hours   Monday–Friday: 5 a.m.–7 p.m. PT Saturday: 7 a.m.–4 p.m. PT Closed Sundays Phone   (323) 962-8600 Address   101 North Brand Blvd. 11th Floor
Glendale, CA 91203
Website   http://www.legalzoom.com Email   social@legalzoom.com
Contact   Chyna Payne, Social Media Manager Other  
 
 
 
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