Gary G.'s review of Hyundai Motor Finance

Hyundai Motor Finance

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Customer Reviews & Ratings
Complaint Posted 4/20/2018
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Impossible to reason with these people and end-of lease nit-picking
First, let me say that the customer service people are responsive and helpful. The department responsible for paying the assessed personal property taxes, is another story. First of all, they pay anything sent to them without ever asking (me) if it is correct or giving me a copy. Then, when an error is realized, they cannot be contacted by any means other than email--to which they do not respond. They continue to say the money is owed, when all they need to do is contact the city to whom it was paid, explain the error, and the money would be refunded. The account is in their name, so the city will not refund to me. Even when the Hyundai customer service department and I have determined that all the payments that were legitimately owed have been paid, this tax department will not even respond them. Eight months after they have leased me a new car, the account at the credit bureaus is changed to reflect no payments in 9 months and money is still owed on the previous lease. This instantly dropped my credit score from 740 to 650. OUTRAGEOUS!! I might also add that if, for whatever reason, you are unable to attend the end-of-lease inspection, they will nit-pick the car to death. At the time, we driving to several different organ transplant centers, having my daughter evaluated and listed for her eventual liver transplant. Every little ding and scratch--even underneath the car--is charged to you and is added to whatever else they decide you owe. The only way to pass this ridiculous inspection is to keep the car garaged, and not driven. I now am going to trade in my 2017 leased Elantra, my 4th and last Hyundai, and get aToyota or possibly an American made car.
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Additional Business Information
Hours   Phone   (800) 523-4030 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
Website   http://www.hmfcusa.com Email   rKirkreit@hcamerica.com
Contact   Richard Kirkreit Other  
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