Airsoft GI

3.8 star rating Rating - based on 24 reviews & complaints
We specialize in the sale of airsoft guns, accessories, upgrade parts and repairs.  
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Specialty Retail
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Customer Reviews, Ratings & Complaints
Complaint Posted 8/9/2020
terrible company
Absolutely terrible company. I have bought from them three times the first time was a good experience... the second time I preordered an item which was a huge mistake. They pushed the release date three times then on Christmas opened the item up f... Read More »
 
 
 
Complaint Posted 12/19/2016
Scam - sells items that aren't in stock
This company is a scam. Two weeks before Christmas they sold me items that were in stock. Suddenly the items are no longer in stock to ship even through the website STILL shows them as in stock. Then they told me it would take 4-6 weeks to deliver... Read More »
 
 
 
Review Posted 5/28/2015
Tyler W. is AWESOME!! Superb Customer Service Rep!!
BEST Customer Service. I am ALL About GREAT Customer Service and that is EXACTLY what Tyler W. provided us with. First with his speedy reply to our request for an item that was out of stock. But, then I asked for some direction and gave him some s... Read More »
 
 
 
Review Posted 2/11/2015
Airsoft GI Review
Airsoft GI is a very good site! The webpage is very easy to use and it is a good overall site. Sometimes I have problems with items not being in stock, because of high demand, but they usually are restocked pretty soon. The customer service is ama... Read More »
 
 
 
Review Posted 1/5/2015
Great Service - Jonathan
Best / informative information that could of been offered in regards to what air soft gun to purchase and why. My son has just received the gun and it is everything that the salesman stated and than some. Would highly recommend this website and sa... Read More »
 
 
 
Review Posted 7/12/2013
Good prices, and great website
I shop ASFGI through their website since it is too much of a drive to go to the store. Their prices are pretty fair, and on top of that there is always a sale going on. I highly recommend them to anyone that is looking for quality airsoft gear at... Read More »
 
 
 
Review Posted 12/5/2012
Fantastic Service
Your organization is the best! When purchasing Christmas items for my son, I had no idea there would be so many choices and opportunities to make an error. Not only have you taken back the items I mistakenly ordered, but you also have help me get... Read More »
 
 
 
Review Posted 9/11/2012
Airsoft GI GREAT Customer Service
About 5 months ago, my son bought an airsoft gun from Airsoft GI. We needed to get a copy of the manual. I looked on line for hours trying to find a copy for this particular gun only to have to give up. I called Harrison at Airsoft GI and asked fo... Read More »
 
 
 
Review Posted 6/7/2012
Online Service Never Disappoints
I purchased an F2000 from the website a while back ago. It arrived at my door broken out of the box, so Airsoft GI allowed me to return the gun so they could repair it. I then received the gun, but weeks later I was interested in making upgrades t... Read More »
 
 
 
Review Posted 11/14/2011
Review 11/14/2011
If you are looking for a huge selection of the best products in the industry then go to AirsoftGI. My order was prosessed and shipped quickly.I was notified every step of the way. I am very service oriented and AirsoftGI's is tops. Read More »
 
 
 
Review Posted 8/19/2011
Review 8/19/2011
I emailed airsoftgi for a question and the man who answered me was Jason Hills. He wasthe most helpful person i have ever met. i sent him about 15 questions and he answered every single one of them with the type of specific answer i was looking fo... Read More »
 
 
 
Review Posted 6/28/2011
Review 6/28/2011
Have ordered twice from Airsoft GI with no problems, expect 4 days for the order to be processed before anything gets shipped. The packaging is nice and safe, like amazon or any trusted company. My gun had a card with it that said that it was test... Read More »
 
 
 
Review Posted 6/27/2011
Review 6/27/2011
Airsoft GI is by far the best places to by airsoft guns. Even if you don't buy in store they have an amazingly well organized online website with amazing customer support. They have something for everyone; beginners to the more experienced player... Read More »
 
 
 
Review Posted 5/5/2011
Review 5/5/2011
I ordered a Airsoft rifle and the webpage showed that it was in stock. Unfortunatly I receivd an e-mail that it had gone out of stock and I would have to put it on pre-order. I checked the website and found a different and better airsoft rifle. I... Read More »
 
 
 
Complaint Posted 4/27/2011
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Review 4/27/2011
I purchased some airsoft product from Airsoft GI's walk-in store on 3/30/2011. One of the items purchased started to mechanically fail during the second use of the airsoft AEG gun. I returned the gun to their walk-in store 4/18/2011 and notified t... Read More »
 
 
Business's response - by Airsoft GI Staffon 4/27/2011
To: Matthew W. We are sorry to hear about the problem that you had reported. We would like to extend our sincerest apologies for any inconvenience that you have been caused. At your earliest convenience, please provide us with information about y... Read More »
 
Review Posted 2/16/2011
Review 2/16/2011
I think this is the best airsoft store out there. They have such a great selections on airsoft products. Their customer service members work their hardest to keep the customer happy. Their store front has change so much over the past few months. T... Read More »
 
 
 
Review Posted 12/3/2010
M L
Review 12/3/2010
I am writing this review about AirsoftGI on my current dealing with them about a complaint. I went to the their walk-in store to purchase a airsoft rifle that had problems out of the box. I went back in and ask for a repair and they immediately to... Read More »
 
 
 
Review Posted 3/10/2010
Review 3/10/2010
I just wanted to let you know why Airsoftgi is my only retailer from now on. I made an order last week and the item was out of stock. I called and talked to Nathan who work with me for a long time trying to find a replacement part, for the out of... Read More »
 
 
 
Complaint Posted 3/7/2010
Review 3/7/2010
For a company which advertises 100% satisfaction, they provide anything but. I purchased a CYMA CMo42A AK-47 airsoft electric rifle from this company in late November which was shipped in early December. Since it was a christmas present, It wasn't... Read More »
 
 
 
Review Posted 2/10/2010
Review 2/10/2010
I purchased the SOCOM Gear R700 Sniper Rifle Airsoft Gun online on November 19, 2009.My son opened up the gift on Christmas Day and it has never worked.
The BB would not load into the chamber and the gun therefore will not shoot. We used an airso... Read More »
 
 
 
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Additional Business Information
Hours   Walk-in Store: Monday to Thursday (11am-6:30pm PST) Friday & Saturday (11am-7pm PST) Customer Phone   (909) 869-0671 Address   21077 Commerce Pointe Drive
Walnut, CA 91789
Website   http://www.airsoftgi.com Email   csmanager@airsoftgi.com
Contact   Customer Service Other  
 
 
 
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