Collin A.'s review of Total Body Experts

Total Body Experts

         
Customer Reviews & Ratings
Review Posted 4/6/2020
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Eventually got me my bike, but wasn't the most pleasant process
I've updated this review several weeks after my initial review. Ordered a bike, was promised shipping within a few days. After a week, emailed the salesman back to inquire, and got no reply. Tried again a few days later and once again got nothing. Called in, and had trouble reaching anyone in customer service. Finally reached someone a couple days after that, and they were rather unpleasant and aggressive, saying they couldn't be held to shipping within a few days, and threatening a huge cancelation fee. Sent one last email to my salesman, who once again blew me off and didn't reply. I eventually threatened a credit card chargeback, and suddenly they were happy to ship the same day. Got the bike in without problems after that (and they even offered and followed through on $100 back when I threatened chargeback), but I can't rate them higher when they're this unresponsive and difficult. Being immediately responsive when taking my money and then blowing me off afterwards is pretty lousy. Just glad the bike eventually showed up and works well.
 
 
 
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Additional Business Information
Hours   Customer Service Open Monday-Friday 9am to 5pm PST Phone   (866) 203-5770 Address   12909 Cerise Ave
Hawthorne, CA 90250
Website   http://www.totalbodyexperts.com Email   marc@totalbodyexperts.com
Contact   Marc Erickson Other  
 
 
 
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