Hyundai Motor Finance

1.2 star rating Rating - based on 50 reviews & complaints
 
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Hyundai Motor Finance Categories
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Customer Reviews, Ratings & Complaints
Complaint Posted 7/8/2021
25 Year Employee of Hyundai
I've worked for Hyundai for almost 25 years and it's hard to read these terrible reviews. Well, here's another one. I've been calling for almost 6 months for a refund check. I've called 14 times and have spoke to 12 representatives and 2 superviso... Read More »
 
 
 
Complaint Posted 5/18/2021
Total Loss Department
My car was stolen in March, my insurance company has been try to get a letter of guarantee from Hyundai to pay the car off, it has been 3months now still no letter from Hyundai about the letter. The insurance company and myself has been calling we... Read More »
 
 
 
Complaint Posted 4/27/2021
Customer Service Terrible / Title Dept / AVOID!
Do a search for Hyundai Finance on Twitter and all you see is pissed off people. Hyundai Finance customer service is abhorrent. Will never, ever buy or lease a Hyundai. Gave us the runaround for ages over the simplest thing, everyone you speak to... Read More »
 
 
 
Complaint Posted 3/29/2021
Lease Buyout/Title Department - TERRIBLE CUSTOMER SERVICE!!!!
There is absolutely ZERO accountability at the at Hyundai Motor Finance (HMF) Lease Buyout and Titling departments. The problem began when I sent in a check to payoff the lease. It took a whole month for HMF to figure out the check was missing one... Read More »
 
 
 
Complaint Posted 3/26/2021
Hyundai End of Lease Servicing
Customer Service in the Leasing Finance unit is a disaster. At the end of my Lease, I informed them I will purchase the car. Paid in full on 3/16/21 but still waiting for the Title. When you call you speak to a rep who knows nothing but will infor... Read More »
 
 
 
Complaint Posted 1/15/2021
Can't even talk to anyone today....
Well, it was my mistake ....somehow I got the wrong acct # on my payment so they are calling me for a payment. I tracked the mistake down with my credit union yesterday, but the gal at collections couldn't fix it.....I had to talk to someone in th... Read More »
 
 
 
Complaint Posted 1/8/2021
Incompetent trash
I am so mad at the moment, just bought a 2020 hyundai tucson and set up my payments, my first payment was due on January 1st, paid on December 26th, said it was good but the 3 days later said did not go through, put all my bank info in again and m... Read More »
 
 
 
Complaint Posted 11/11/2020
Worst of the worst!!!
Where do I begin, since my first vehicle its need a rollercoaster with this people .
But now it's more like harrassment with payments. During the first 3 hard month of COV-19 I ask for a relief payments wich I'm grateful as I loss my job and I d... Read More »
 
 
 
Complaint Posted 11/6/2020
Hyundai Motor Finance Discriminates!!!!
Hello and good day. My name is Aida Barbara Alcala. Do not get a loan with this company. They are racists and they do not care about the customers. I will say why. I purchased to Hyundai cars and both times Hyundai Motor Finance financed my cars.... Read More »
 
 
 
Complaint Posted 9/18/2020
Late Fees
I was allowed to defer 2 payments in March and April of this year because of not being able to work due to Covid 19. I have never been late other than that except for August I was told the late fee could be waived. When I called to do this I was h... Read More »
 
 
 
Complaint Posted 9/18/2020
The most incompetent crew especially in customer service
I have had one of the most disappointing customer service experiences with Hyundai Motor Finance department. This department is struggling to send me a refund check over the last 4 months. The check has been issued twice, and was sent both times t... Read More »
 
 
 
Complaint Posted 9/10/2020
The are Just looking for more money
I returned my car to Hyundai dealership 4 months ago during covid 19 The dealership did not mention anything about inspection before returning the car and I returned the car . The inspection company instead of inspecting before delivery or at the... Read More »
 
 
 
Complaint Posted 8/12/2020
Terrible Company
Hyundai Motor Finance (and the associated Hyundai dealer) are absolutely terrible companies that are incredibly unorganized. I notified Hyundai Motor Finance multiple times that I had moved in November. I notified them again when I returned my lea... Read More »
 
 
 
Complaint Posted 7/30/2020
Dealer's forget to pay off your lease, HMF wrecks your credit and refuses to fix
I turned in a lease early because the dealer agreed to pay it off. The dealer made one (but not two) payments and Hyundai Moter Finance failed to communicate that to anyone. They reported it to the credit agencies, totally messed up an otherwise g... Read More »
 
 
 
Complaint Posted 7/28/2020
Lying to customers enduring hardships
What kind of company takes advantage of their customers by offering payment extensions and Comes back in a few days and refuses to honor what the previous rep approved or told a customer ? I was told i qualify for an extension then i call a few da... Read More »
 
 
 
Complaint Posted 7/8/2020
Hyundai Motor Finance payment system fail
Autopay system they have is stupid. It doesn't know which day the next payment should be and will pay a due payment the same day autopay was setup. What rubbish! Read More »
 
 
 
Complaint Posted 6/17/2020
Hyundai Motor Finance
Hi I have a Hyundai that I had since 3016 The car is good hyundai motor is not .Twice I couldn't pay so they towed the car and payed them .Now a few months in a middle of the covid 19 going around I.still have my job but I'm not so busy and got my... Read More »
 
 
 
Complaint Posted 6/12/2020
Very Poor Customer Serve
I paid my load off with HMF last year, I love my car so decided to get another one. I applied for a lonn and just called to talke to them about what the interest rate was. The little high school girl (very young, very inexperincedd) aksed me all t... Read More »
 
 
 
Complaint Posted 5/1/2020
Do NOT trust Hyundai Motor Finance
I am at end of my lease, I called Terry Lee Hyundai in Indiana and they emailed me the payoff (valid thru 5-15-2020). I got the loan from my Credit Union. I sent the check to Hyundai Financial from the credit union and then I got a letter from the... Read More »
 
 
 
Complaint Posted 4/20/2020
Hyundai Finance doesnt care about their customers
I had a 2016 hyundai accent that I paid for 3 yrs never late. I traded it in for a 2020 hyundai tucson a week before the government put a stay at home order and the president declared this a state of emergency. I am currently working maybe 4 hours... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (800) 523-4030 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
Website   http://www.hmfcusa.com Email   rKirkreit@hcamerica.com
Contact   Richard Kirkreit Other  
 
 
 
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