beverly j.'s review of Jadd Fong Travel

Jadd Fong Travel

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Customer Reviews & Ratings
Review Posted 7/20/2011
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Review 7/20/2011
We had a wonderful time on the In Side passage to Alaska. My only concern was that we were not correctly informed about the tip and cabin service. We were expecting to have to pay the tips at the end of the trip by envelope and it turned out that we were being charged 12.00 each per day on our credit card. That would have been nice to know up front.
As first time cruisers we were told everything on board had been prepaid except for the booze. Ok That is fair...The truth is that there are some things that have been prepaid but several things had another fee attached...Example.....Gym equipment, specialty restaurants, spas, bingo games. If I would have known that there was a washing facility and that half way through the cruise they charged 1/2 price for washing your cloths I would have taken less cloths.
All the cabin crew were extremely helpful and friendly. I also would have like to see a copy of all the cruise sponsored on shore events before we left so we could have planned better. My recommendation to everyone is take less clothing and MORE money. We had a wonderful time...Thank you for all your help getting ready for this memorabel week.
Business's response - by Jadd Fong Travelon 12/29/2011
Thank you for your very informative review of your cruise vacation. Your comments were noted but I wish to make the following observations. Please note that a lot of the concerns mentioned in your review were provided in my correspondence about “Tips For Enjoying Your First Cruise” that was provided after booking. I am surprised that you were charged for using the gym but it is understandable that there are fees for a spa or Bingo. At each Bingo event there is a cash award and it can be as much as $500.00. Therefore it is only reasonable that a fee is charged for playing. I will confirm with the cruise line about the gym fees and will contact you with an update. In future, I will mention the important points in my document to ensure my clients are well prepared for their vacation and nothing is over looked. Thank you for using Jadd Fong Travel for all your travel needs.
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Hours   Open 24/7 on weekends and holidays. Call us any time at your convenience. Phone   (505) 999-1039 Address   9115 Wilshire Ct NE
Albuquerque, NM 87122
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Contact   John Fontaine, Managing Director Other  
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