Mon N.'s review of Discountmugs.com

Discountmugs.com

         
Customer Reviews & Ratings
Complaint Posted 7/30/2020
. 1
. 0
HORRIBLE SERVICE
I ordered 15 custom printed t-shirts on June 29, 20. The order confirmation estimated delivery on July 7 to 8. Today is July 30 and they HAVE NOT EVEN SHIPPED. I contacted customer service SEVERAL TIMES via phone and email. Every time they will say "they are going to check with production" but will never return the call. I was tired of this and insisted on knowing the status of the order on July 21. On July 22 Jerome Gruba from Customer Service said the order was "shipped" and sent me a FedEx tracking number. However, there are NO SCANS associated with this tracking number, and FedEx told me that means the shipping label was created but the order was NOT shipped. So more than a month later, I don't have the order and I am still getting the run-around. I am feeling I got scammed and plan to report this to my credit card company as fraud.
 
 
 
Was this review helpful? (0)
Send Message to Reviewer
Report abuse
 
Additional Business Information
Hours   Monday - Friday 8:00am - 11:00pm
Saturdays 9:00am - 6:00pm EST Live chat services 7 days a week
Phone   (800) 569-1980 Address   12610 NW 115 Avenue
Medley, FL 33178
Website   http://www.discountmugs.com Email   nimet@discountmugs.com
Contact   Amin Rahman-Ramjee Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.