Sandy V.'s review of Hyundai Motor Finance

Hyundai Motor Finance

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Complaint Posted 2/12/2020
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I closed my loan three years back and they haven't released my title yet!!!! They have an electronic lien on the title and they don't know how to remove it and release for the state to issue my title. They have a bunch of unprofessional people working in their customer service and especially in the title department. They do not know what they are doing in the first place. They have all the FAQs in their web site for handling electronic tile ( and Titles under "How long will it take to receive my new lien free title after my account is paid off?" under "Retail payoffs" 2nd paragraph) and they don't know their own process to release it. Once I paid it off I should have got my title. No..after 3 years when I happened to look for it I found that they are still holding it and there has never been a communication of any sort from them. And for the past 2 months I have been going back and forth and still the customer service is just creating requests after requests and doesn't understand a bit of what the issue is even after explaining in detail. I or even them cannot talk to the title department directly, it seems they can only create requests and see the status on them. This is a complete BS and as a result I don't have my title yet even after paying off the loan three years back! Also they don't have a good reputation in DMV as well. The person in DMV happened to mention that so many of them have to go through the same issue, as they don't know how to deal with electronic titles. All that they have to do is contact state title vendors and release the hold on the title electronically. The state DMV will then mail the title to the owner. They have this in their website under FAQs. But, it seems their inefficient title department doesn't stand by that process or understand it and doesn't know how to do this. So I'm still waiting for the title!! Beware and better don't do your finance with them. You will end up in a big pile of you know what!
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Hours   Phone   (800) 523-4030 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
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