Ashley H.'s review of Casa Mariachi

Casa Mariachi

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5.0 star rating 1932 miles
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Customer Reviews & Ratings
Complaint Posted 5/13/2020
. 1
. 0
Ripoff and terrible customer service
I will NEVER eat here again. This is the second time I’ve dealt with hair in my food. The first time I wasn’t sure if it was mine since I shed myself. But this time I’m POSITIVE the hair did not belong to me. It’s long, dark and curly. Her first response is we don’t have anybody here with that kind of hair. What?? I don’t know how it got there but at the end of the day it ended up buried deep into my food...

I called to get my money back and was offered a new burrito. I told them I don’t want any more food from them and to just give me my money back. I’m then told that she cannot do that without the manager. My problem is why is there not someone there at all times who can handle issues like this. I did not have to jump through hoops to give them my money. So I shouldn’t have to jump through hoops to get refunded.

I’m disgusted and will never be back.

Update: They called me back and told me that in order to get my $12 back for the burrito, I would have to bring it back. At this point I had taken multiple pictures of the hair in my food and already thrown it out. I told them that I refused to dig in that disgusting garbage to fish out that burrito. Especially considering I already took pictures and it couldn’t be resold anyway.

Very long story short, they got away with my money and I never got my refund. Never in my life have I dealt with such poor customer service. At this point it’s the principle, not the dollar amount. They took my money and gave me inedible food.

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Additional Business Information
Hours   Phone   (302) 276-0401 Address   519 E Basin Rd
New Castle, DE 19720
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