Maria W.'s review of Gideon's Fine Jewelry

Gideon's Fine Jewelry

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Customer Reviews & Ratings
Review Posted 1/30/2014
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Excellent phone and email customer service: I was an accidental buyer and become a customer.
I email with a question about vintage fountain pen repair and price for Montblanc ink, they call me right away to tell me they could not help me with the fountain pen repair, but gave me helpful suggestions. Also they gave me a fair price on the Montblanc
ink. I have a old phone and have difficulties hearing but she was most gracious and patient repeating words as necessary. On the other hand she has no problem understanding me and my Spanish accent. She was very patient with all my request of the various colors
of ink, even calling Montblanc in my behalf for an out of stock color. She was nice, courteous, personable, and very professional. She call me back to complete the order, and 48 hours later I have the ink at home. This was one of the best customer experiences
buying on line/on the phone ever.
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Additional Business Information
Hours   Mon-Fri 10:00AM to 9:00PM Sat 10:00AM to 7:00PM
Sun 11:00AM to 6:00PM
Phone   (877) 992-3377 Address   6100 Topanga Canyon Blvd Store 2250-Promenade Mall
Woodland Hills, CA 91367
Website Email
Contact   Customer Service Other  
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