Anita A.'s review of Hyundai Motor Finance

Hyundai Motor Finance

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Customer Reviews & Ratings
Complaint Posted 1/5/2018
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Worst agency ever!
The absolute worse finance agency I have ever gone through! First, once relocating from state to state and needing the title mailed to the DMV, it took them forever! This caused me to have to pay for three extensions! The fact that their representatives each have something different to say is ridiculous. It’s like they are lying or making up dates, etc. Now after applying for a payment deferment for the first time due to getting a new employer and needing a new payment due date I have ran into the biggest headache with them. I applied for a payment deferment on 12/22/17 and was approved. I was told on that day to expect paperwork in the mail and send it right back. I had only received statements and no paper work since then so I called them on 12/28/17. The representative stated that if I do not receive it by mail 1/3/18 to call back so they can assist me. 1/5/18 I call them since I had not received the paperwork. I am even enrolled in US postal updates to tell me what’s in the mail and no images of this were sent. The representative Alvin with ID 96718 tells me the deadline is tomorrow 1/6/18. I told him that no one mentioned this information and it does not seem fair that they deny me even though I have not received any paper work. I asked him if there was any other way to receive the paper work and he mentioned fax. I was furious that this was never given as an option! I told him to fax the paperwork so he then asked my fax number. But wait! There’s more! I start to give him the fax number and he says I’m sorry you will have to call back tomorrow between 9am to 5pm to get it faxed. I get off the phone and then realize that it was only 4:30pm so I questioned the fact that he told me this information. I called back and spoke to Cora ID#HMF96857, I told her it didn’t make sense that he tell me this so I needed to verify as I wanted to get the paper work in immediately. Cora tells me that today was the final day and in fact they can no longer give me the deferment I was originally approved for. I cannot express how infuriated I am with this company! She also told me to call back tomorrow and reapply and I may or may not get appproved! WTF! I know one thing is for sure, I will NEVER EVER recommend anyone use this finance company! They are full of bs and give you the run around. It’s almost like they want you to be late and accrue late fees! Terrible service! I will be reporting to BBB.
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Additional Business Information
Hours   Phone   (800) 523-4030 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
Website   http://www.hmfcusa.com Email   rKirkreit@hcamerica.com
Contact   Richard Kirkreit Other  
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