Lorraine B.'s review of Inclan Pets and Supplies

Inclan Pets and Supplies

Customer Reviews & Ratings
Complaint Posted 12/26/2015
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In my opinion, this guy is less "breeder" and more "puppy-mill". Do not buy from this man!!!
-Edit- I bought a puppy from Carlos last October. He met us in the park to show us the two males of the litter. We instantly fell in love with one and took him home. The next day he began vomiting and lost much of his energy. The following morning we took him to our vet where he tested positive for the parvovirus. I called Carlos and told him about the diagnosis. He seemed genuinely concerned and said he would check the other pups. When we got the bill for the treatment, I called him again to see how our little guy's litter-mates were doing and see what kind of financial arrangements we could make because the pup was obviously infected when we bought him. Mr. Inclan has not responded in a single call since then. Not even to check on the pup he breed, nor to tell us the fate of his brothers and sisters. He finally texted me when I told him I was taking him to court because California has laws that say breeders must compensate the buyer if the dog they purchase becomes sick or has other health issues. He was rude and said he had proof none of the other puppies we sick. I did eventually sue him in small claims court and won the full cost of my vet bills and legal fees. It was a nightmare to try and serve him the summons. Both the addresses on his business card and license are invalid. While doing a background check, I found that he has been sued many times in the Los Angeles court system, and has several alias addresses he uses to do business. Does that sound like something a legitimate breeder would have? If anyone has any information that could help, or if you just want to share your story, please contact me at rainexoxo@gmail.com. -Update- 5/21/2016 Last Friday a Yelp page was created when a negative review was posted. Suddenly there was a rush of positive reviews to balance out the low rating for this breeder. While I do question the validity of some (I'm looking at you Charles A), I understand that there may be buyers who have had a totally positive experience dealing with Carlos. These real individuals have the right to post about their impressions; however, here on Trustlink, these positive reviewers also chose to harshly judge the negative reviewers. This was my response to them, and to anyone who thinks that just because it didn't happen to them, or "Hey, he gave them a refund, didn't he" makes what this breeder is doing is okay, please read: Hello. I am one of the people who purchased a sick puppy from Carlos. I am glad you did not have to go through the terrible experience of seeing a precious new family member fight for their young life, or worse to stand by helplessly holding their little paw as they lose that fight. Parvo is a devastating disease that ravages their insides attacking the intestines, causing copious diarrhea and debilitating nausea. Dogs who die of parvo typically do so because of fluid loss and dehydration leading to shock, and because of intestinal bacteria invading the rest of the body, releasing septic toxins. Most puppies die in as little as 48 to 72 hours from the onset of symptoms. There are certain breeds that are uncommonly sensitive to contracting parvo, the GSD is one of them, and Mr. Inclan knows this. Our sweet little boy was given only a 25% chance of survival when the vet admitted him for parvo. When we told Carlos about the diagnosis, he seemed genuinely concerned at first, but when we told him that the vet said the pup was obviously infected when we got him and asked if he would help with some of the vet bill, he cut off all communications with us. And my story is not an isolated incident. Mr. Inclan still sold my pup's litter-mates even after knowing they were exposed and possibly infected. He told none of the prospective owners that the pups might be sick and to keep an eye on them for symptoms. How many more of them have died, I do not know, but I do know that all those who did suffered a horrible death unnecessarily. And now, it seems the same thing is happening with subsequent litters because Mr. Inclan seems to be unwilling to pause his breeding long enough to rid the area of the disease. This is not how a responsible breeder acts. This is how a puppy-mill is run. I'm glad your experience was a good one. You have every right to put whatever rating/review you feel this person deserves, but please do not dismiss the wrongs done to others who weren't as lucky as you. Our suffering is real. We didn't just get a faulty toaster or a damaged package of cookies. We welcomed a new life into our homes only to have it taken away from us heartbreakingly. Mr. Inclan just doesn't seem to get this. It is not just about him returning our money. It is about him leaving a hole in our lives. -end- Now, I have said some serious things here, but it is all the truth and Carlos knows it. Which is why he can only send others to defend his reputation and not come on here himself. In my opinion, the fact that he chooses to hide behind others speaks volumes about this character and the integrity of this business.
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Additional Business Information
Hours   Phone   (626) 367-9688 Address   1473 Bentley Court
San Dimas, CA 91773
Website   http://www.thepetnut.com Email   inclan128@msn.com
Contact   Other  
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