Kia Motors Finance

1.4 star rating Rating - based on 30 reviews & complaints
 
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Kia Motors Finance Categories
Auto Sales, Finance, Appraise
Loan Companies
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Customer Reviews, Ratings & Complaints
Complaint Posted 6/30/2020
COVID Kia Finance
Kia Finance is a joke! They do not want to help anyone in this crisis! I lost my job and they refuse to help! I sent them 4 emails because you could not get through to them on the phone. They never answered one. Called several times and was finall... Read More »
 
 
 
Complaint Posted 5/16/2020
Disreputable
I had a 2017 Kia that was totaled in March 2020. I went out in haste and purchased a 2020 Kia as time was limited to resolve my issue due to the COVID lockdowns. The crash was not my fault and my insurance company has contacted Kia multiple times... Read More »
 
 
 
Complaint Posted 5/15/2020
Cor-virus Financial Relief
I am a disable veteran and receive disability. During this virus my wife has lost her job and this has put us in a financial difficulty. I have contacted KIA and was told if I paid 2 months they would deferred 2 months. Well I did not pay my mortg... Read More »
 
 
 
Complaint Posted 5/12/2020
Kia Coronavirus Financial Relief ...
So during this difficult time i called to see if my car payment can be extended or deferred to the end of my loan, i haven't even had my car a year (8 months) ....I was charged an additional $15 fee for 30 days only. Making money off me in this un... Read More »
 
 
 
Complaint Posted 4/8/2020
Kia Motor Finance in TRASH and their customer services is GARBAGE!!!
Kia Motor Finance as the worst customer service ever. My issue started on Jan 1st, 2020. I made a car payment on Jan 1st forgetting that the month prior (December 2019) I setup autopay to take the payment out of my checking account on the 2nd of e... Read More »
 
 
 
Complaint Posted 12/10/2019
2014 Kia Optima Engine Recall
I was a part of the engine recall for my 2014 KIA Optima. I was given a new engine for free, which was great. But, I feel the Dealership tried to sabotage it. I am a single female and don't know a whole lot about cars and always depend or the deal... Read More »
 
 
 
Complaint Posted 11/4/2019
Do NOT buy or lease a Kia through Kia Motor Finance
I leased a Soul through KMF and was 2 months ahead on my payments. My wife was in an accident and totaled the vehicle. She was not at fault and Progressive handled the claim. That's where the problems started. Kia would not talk to the insurance c... Read More »
 
 
 
Complaint Posted 8/21/2019
Kia motor finance
Kia Motor finance is reporting false information to my credit bureau for late payments when my account is current. I submitted documents supporting my payments from my banks account and they keep saying I'm 3 months behind when my payments show th... Read More »
 
 
 
Complaint Posted 12/15/2018
WORSE EXPERIENCE OF MY LIFE
If I could rate negative stars I would. I like to think I'm a very patient person when it comes to customer service because I've worked in customer service and understand that the situation isn't always what it seems, however, this was ridiculous.... Read More »
 
 
 
Complaint Posted 12/4/2017
If you buy a Kia, pay cash
I moved state and requested a title transfer of my Kia minivan (partially financed through Kia Motors Finance) from Pennsylvania to New York.Over a month after I first contacted them, Kia Motors Finance tells me that they need three more weeks to... Read More »
 
 
 
Complaint Posted 6/2/2017
HORRIBLE CUSTOMER SERVICE
Bought 2016 Soul in Sept 2016 in Mar 2017 rcvd 4K worth of hail damage. Because I financed thru the KIA Financial group the check was made to both of us. Decided to go to the KIA BODY SHOP for repairs. What a freaking joke! When the vehicle was su... Read More »
 
 
 
Complaint Posted 2/18/2017
Worst Customer Service
Inconsistent information given every single time I call customer service. Car is paid off and I want my title but they are making it impossible. I've called 10 times now and every representative says something different about the route I need to t... Read More »
 
 
 
Complaint Posted 2/10/2017
BAD COMPANY
I HAVE BEEN TRYING TO DEAL WITH THIS CO. SINCE 2015.. THEY KEEP SENDING NOTICES TO A COLLECTION CO. THAT I STILL OWED THEM MONEY, WHEN IN FACT THE ACCOUNT WAS PAID IN NOV. 2015.. I RECEIVED A NOTICE ON 2/10/2017 THAT I STILLED OWED MONEY, DON'T EV... Read More »
 
 
 
Review Posted 3/2/2016
horrible horrible
I financed my car and payed of early, needless to say I had moved during this time from Florida, I KEEP calling them, they said oh your title is in the mail, they lied to me for about two weeks, now I have to send to Florida to release a title, an... Read More »
 
 
 
Complaint Posted 12/1/2015
THE WORST PEOPLE TO DEAL WITH
I advise you NOT to finance a car through Kia. They are lazy at their jobs and do not care to help customers. They screwed me over on shipping my car from Hawaii to the mainland after I started the process over a month in advance. They could never... Read More »
 
 
 
Complaint Posted 10/29/2014
Miserable Customer Service/Business Practices
I would give them zero stars if that were an option. They mistyped my address and my husband's name on some paperwork. When I called to get this fixed, I was able to get the address corrected but they refused to spell my husband's last name correc... Read More »
 
 
 
Review Posted 8/8/2014
Do not Use Kia Motors Finance
Made my June Payment via my bank on 6/1. No check cashed. Repaid June 20 when I got a late notice using the Kia Website, no payment received. Paid June bill a third time, using the Kia Website, payment confirmed, money taken from my account but no... Read More »
 
 
 
Complaint Posted 4/22/2014
My Wife is in the Hospital in a Coma.
Kia Motors refuses to help me. My wife has a 50% chance of living and they would not take any late fees off. They said to protect my wife they would need to speak with her I told them that she could not speak to them that she was in a comma. They... Read More »
 
 
 
Complaint Posted 4/18/2014
HORRIBLE!!!!!!! DO NOT USE KIA FINANCE EVER!!!!
Worse finance company I've ever dealt with. Could not have the title of the car released to me, more than 6 months after all payments were made. It's IMPOSSIBLE to get this simple thing resolved. TAKING LEGAL ACTION against this horrible company!... Read More »
 
 
 
Review Posted 7/18/2013
Do Not Use Kia Motors Finance Ever
Kia took two payments from my Bank Account; Auto Pay XXX.XX Direct Payment; XXX.XX Auto Pay: When I first went on Kmfusa.com, which is the website for Kia Motors Finance, the website had the ability to set up Auto Pay. I went through all the steps... Read More »
 
 
 
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Additional Business Information
Hours   Phone   (866) 331-5632 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
Website   Email   rkirkreit@hcamerica.com
Contact   Richard Kirkreit Other  
 
 
 
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