Customer Reviews & Ratings
Complaint Posted 10/28/2019
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Horrible Service and dishonest people.
DO NOT USE SUMMIT VAN LINES. I hate to speak negatively about a company on a social site but Summit Van Lines has mishandled my shipment, doctored documents and tried taking advantage of my father who is a senior. On top of that their driver was speaking very badly about Summit Van Lines. He was complaining about how he tried quitting multiple times but that the company keeps offering him more money to stay. While unloading my possesions he broke many of them and of other people's loads because he was frustrated that they were in the way of him getting to my stuff.

DO NOT USE THIS COMPANY. I MEANT TO USE NATIONAL VAN LINES BUT STUMBLED ONTO THESE CROOKS BY MISTAKE.

These guys do not care about your furniture and possessions. They advertise that they will pack, disassemble and reassemble for you. Their packing is shotty with old blankets that are worn down and not usable. They did disassemble but they refused to reassemble because the driver said he did not disassemble so he cannot reassemble (that was not my problem). Not to mention how many things of mine they lost.

Be forewarned that you are placing your stuff in peril if you use SUMMIT VAN LINES. I offered them many opportunities to make it right but they have not. the managers do not help. Carmen Guzman, Guy, Adam Green, Charles... none of them are helpful but instead give you a run around. Kenneth is the only one that was helpful.

Not sure how they have such a good rating but I would venture to say that their score may also be doctored by simply omitting bad reviews. i am sure the same will happen with this one.

If you use these guys I wish you luck.

***It is now Oct. 28th and nothing has been done to resolve my issue. Summit should refund me ~$1,000.00 but they say my rate was switched to a flat rate from a rate based on weight. This is a lie and they do not have a contract stating such. They doctored a document that is signed by someone who is not authorized to sign for me. This is not how business
 
 
 
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Additional Business Information
Hours   24/7 Phone   (866) 467-8664 Address   980 NW 10 Ave
Fort Lauderdale, FL 33311
Website   http://www.summitvanlines.com Email   guy@summitvanlines.com
Contact   Guy Shoshan, Owner Other  
 
 
 
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