AC Wholesalers

2.3 star rating Rating - based on 84 reviews & complaints is the nation's largest direct integrated marketer of Air Conditioning and Heating Products.  
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AC Wholesalers Categories
Air Conditioning & Heating

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Customer Reviews, Ratings & Complaints
Complaint Posted 11/4/2020
They stole our money for almost 5 months
Zero star would be better. AC Wholesales stole our money and time. If you order from this company (we highly recommend not) be sure and get the correct item. I accidentally ordered a natural gas heater (Rinnai) instead of a propane heater. My mist... Read More »
Complaint Posted 10/21/2020
Very Frustrating Experience
I ordered a split unit and upon confirmation was told it would arrive in 7-10 days. The outside piece arrived on time and I was unexpectedly charged only for the outside unit (the representative told me they debit the money when each piece is ship... Read More »
Complaint Posted 9/12/2020
Canceled an order three times, still not canceled and instead shipped to an address I don't live at anymore
Unfortunately, dealing with this company was bad. Great deals? Yes. Any semblance of communication, either internal or external? Nope. What makes this extra sad is that I honestly believe some of their employees genuinely wanted to help me, but du... Read More »
Complaint Posted 9/5/2020
No Custmer Service Skills
On 11/07/2019 I had installed a brand new 3 1/2 ton Payne AC Condenser made by Carrier installed by a professional AC Service company. On 08/04/2020 the compressor went out. I hired a certified AC professional to troubleshoot the unit and filled... Read More »
Complaint Posted 7/20/2020
This is the ABSOLUTE worst company to do business with. I ordered a HVAC unit and I do understand the pandemic caused some of the problem but after observation of the reviews some problems have been common to this company and are just down right p... Read More »
Review Posted 7/14/2020
Stay away!
This is the most wretched company I have ever dealt with. They sent me a used mini split, when I paid for a new one and that was late. I have attempted to contact them 9x via email and 8 times via phone. Phone Wait times are over an hour, and emai... Read More »
Complaint Posted 5/2/2019
5 business days & still not shipped my order!
Our AC is NOT working so excuse me if I seem grumpy. We ordered a new AC condenser and new coils on April 26. (Yup, I know that's Friday and apparently not counted as a business day). It is now now Thursday May 2nd and this order still has not shi... Read More »
Review Posted 3/20/2019
no problems at all
i really dont know what these other people are talking about bad service i ordered my new furnace on a friday and got it delivered inside my garage on the following wednesday AC wholesalers is a great company the service was excellent and i had no... Read More »
Complaint Posted 9/8/2018
I've been scammed. They sold me items they did not have, and charged my credit card days after I cancelled the order.
This company advertises in stock products they don´t have. They dismissed my complaints. I cancelled the order but they still charged my credit card. ACWholesalers took an order for a Daikin split Heat Pump set on 27th July. Both the web page and... Read More »
Complaint Posted 7/25/2018
It's A Shame They Are Still In Business
Stay Clear of this company, I would have thought that after all the negative reviews that changes would be a priority for this company. I took my changes, and came out a looser. I ordered on line but at the checkout, there was an error in processi... Read More »
Review Posted 6/26/2018
Terrible customer service
Customer service is horrible. I was about to spend about 10K for my new house that I just built. I needed a solution for heating and air condition. The rude guy on the phone says we can't help you. Then he hung up. Unreal, guys get with it. That's... Read More »
Complaint Posted 6/19/2018
Ordered an A/C condenser, evaporator core, new lines and condenser base on 5/29/18. All items showed to be in stock and would ship within 24 - 48 hours. After not receiving a tracking number after several days I called in to check the status. Was... Read More »
Complaint Posted 11/6/2017
botched order
I order a ventilation van and about 15 min later I saw another model that would better fit my needs. I called and asked to switch/ I was told my initial order was cancelled and that my new item was in stock and would ship ASAP. A couple of hours l... Read More »
Review Posted 10/20/2017
dont buy from ac wholsalers
dont purchase from these loosers. they will hold funds on your card for products that will not be instock for a month, you card will be on hold with these loosers Read More »
Review Posted 8/11/2017
Poor customer serice
I have been waiting a month to get my order. No follow up to tell me what they have available to ship. I call them to find out. We split the order so they can ship what they have in stock. The order ships. However, no tracking and they do not know... Read More »
Complaint Posted 7/31/2017
Same same! wish I'd seen this string of reviews before I purchased
Don't purchase from this, nor Both are the same company as, and I'm guessing they need multiple names just in case potential customers have heard the reputation of one of their cover identities. Sav... Read More »
Complaint Posted 6/12/2017
Do not order from this company. I went to order a complete system with similar specs of the system to be replaced and salesperson stated that furnace for the package i was interested in was not in stock and would take an additional week before it... Read More »
Complaint Posted 4/13/2017
AC Wholesalers make United Airlines look good!
You think United Airlines has problems? The service reps at AC Wholesale (Louis all the way up to the top brass) will completely stonewall you and do not care about customer service or follow-up care. I called and emailed for almost two months, ev... Read More »
Complaint Posted 12/28/2016
They charged me $80 for overnight shipping that I did not ask for and they would not refund my money. On top of it, I did not receive the item overnight! HORRIBLE COMPANY. HORRIBLE CUSTOMER SERVICE. Do not use this company. Read More »
Complaint Posted 11/18/2015
The shipping charges for returning the unit were $429.77
Ordered a furnace but I made a mistake on the size and had to return the unit. The shipping charges for returning the unit were $429.77. I wish now I would have resold the unit and not have return it. Shipping charges were excessive. Read More »
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Additional Business Information
Hours   Phone - Customer Service / Sales We can be reached at (866) 631-6389 Our call center hours are Phone   (866) 631-6389 Address   2900A NW 112th Ave
Doral, FL 33172
Website Email
Contact   Mike Jones Other  
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