Hyundai Motor Finance

1.5 star rating Rating - based on 24 reviews & complaints
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Customer Reviews, Ratings & Complaints
Complaint Posted 1/13/2020
Unbelievably BAD CUSTOMER SERVICE!!!!!
This company has horrible customer service on every level. We had issues at the service department, but this review is about the finance company. I don't know what computer system they use, but it's definitely anti-customer. They consistently send... Read More »
Complaint Posted 12/18/2019
I have NEVER dealt with this level of incompetence before and will NEVER expose myself to HMF again. You've been warned. Read More »
Complaint Posted 12/13/2019
Wouldn’t use Hyundai again
I bought a 2018 Elantra and was never late on any payments. After 14 months of payment.... my car was totaled in a hit and run. My Insurance paid off immediately also GAP. Yet it took 4 months for Hyundai Motor Finance to credit my account the rem... Read More »
Complaint Posted 12/13/2019
Shady company and representatives
Worst company ever! The system and the representatives are shady. They make it so hard to pay towards principal because they do not want you to pay it off. The representative that I spoke with did not even identify herself after I requested her na... Read More »
Complaint Posted 12/8/2019
Do not lease a car from them
They charge you for the most minor scratches. Plus, they charged me for peeling paint that was not associated with damage. Piss poor paint flaked off on its own and they charge me for it. Also, 400 dollar disposition fee for them to take vehicle a... Read More »
Complaint Posted 11/7/2019
They will screw you
Multiple things happened with them, early on I had to switch bank accounts, I told them on time they said they made the change to my file, for 3 payments they kept going to my old bank account which of course had no money in it. Then when they fin... Read More »
Complaint Posted 9/27/2019
Terrible Bank
They are absolutely awful, clueless and don't want to help. I deal with many auto manufacturer banks in my line of work and Hyundai is by far the worst. Terrible. Terrible. Terrible. One star is more than generous, Read More »
Complaint Posted 9/6/2019
Words cannot even begin to describe how much I hate this company. I leased a 2016 Elantra, set up auto-pay and paid my bill every month. Then I started getting collection calls on bills I had already paid, when I asked them what I was late on they... Read More »
Review Posted 12/16/2018
Overpriced double dealing
My mom bought a used Hyundai the 1st time about 6 years ago. She was thrilled. My Dad passed a few years earlier. She was having difficulty and then she was able to stat working full time again at 72 years old. So she bought a new car for herself.... Read More »
Complaint Posted 4/20/2018
Impossible to reason with these people and end-of lease nit-picking
First, let me say that the customer service people are responsive and helpful. The department responsible for paying the assessed personal property taxes, is another story. First of all, they pay anything sent to them without ever asking (me) if i... Read More »
Complaint Posted 2/7/2018
I leased my second vehicle from Hyundai. The first was no issue. I was allowed to turn it in early, even before all payments had been made. They did not charge me a dime......because I leased another vehicle from them. The end of the second lease... Read More »
Complaint Posted 1/5/2018
Worst agency ever!
The absolute worse finance agency I have ever gone through! First, once relocating from state to state and needing the title mailed to the DMV, it took them forever! This caused me to have to pay for three extensions! The fact that their represent... Read More »
Complaint Posted 2/25/2017
Feeling ripped off
Where do I the beginning. I let myself be pressured into leasing a 2013 Hyundai Sante Fe GLS, late on a Saturday evening in order to help the young salesman make a ' quota'...I now know that is a common ploy. I was told that the 2014 m... Read More »
Complaint Posted 6/7/2016
Hyundai lease rip off
Hyundai Motor Finance is the worst company to use to finance an automobile. They are literally a pain in the behind. Our son leased a 2013 Hyundai Veloster and we cosigned for him. If he was a day late with his payment, they would call our house 4... Read More »
Review Posted 5/25/2016
Rude and incompetent customer service
I have been requesting a lien payoff letter from them that was never received by DMV to clear my title. I have called their customer service repeatedly with no resolution. They tell me up to 3 days to fax the letter- it has now been 7 days and I c... Read More »
Complaint Posted 8/27/2015
Absolutely Awful
End of the lease is a complete nightmare with them and no one can give you a consistent answer. I have been dealing with property taxes that I was never billed for, nor can they show when they were billed. They don't send you a clear bill saying t... Read More »
Review Posted 7/20/2015
hyundai rip off
Hyundai is a rip off I leased a car for 3 years fulfilled my agreement its been over a year and I get a letter saying I owe taxes on that car like come on who knows what their doing ????? no one .. I gotta jump threw all these hoops to fix their m... Read More »
Complaint Posted 10/14/2014
Only Use Hyundai Motor Finance if you want you CREDIT RUINED
I turned in a leased Equus for another Equus in May 2014. This is the top of their line of vehicles. In August 2014, I receive a credit alert that I was two months late on the payment of the old car lease. The dealership and HMF admitted it was pa... Read More »
Review Posted 4/19/2012
Distressed Victim of HMF usury law
There is huge difference between outright usury and disregard for consumers'rights and negligence. I was victim of this usury when I attempted to recover my car that was impounded by my lender, Hyundai Motor Finance. My debt was 947.05 which inclu... Read More »
Complaint Posted 7/27/2011
Review 7/27/2011
I took out a loan with HMFC through my local Hyandai in Anaheim. They wouldn't give the loan without "gap" coverage which I agreed to. Unfortunately, this is something that is having to be useful at this stage as I got into a bad accident which wa... Read More »
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Additional Business Information
Hours   Phone   (800) 523-4030 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
Website Email
Contact   Richard Kirkreit Other  
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