3.7 star rating Rating - based on 69 reviews & complaints
Promotional Products and Personalized Wedding/Party Favors custom printed for the customer at the lowest prices guaranteed.  
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Customer Reviews, Ratings & Complaints
Complaint Posted 8/7/2020
The worst promotional company around
This has been the worst experience in my life. There was no one at this company that cared about satisfying a customer. I paid in advance and there was one excuse after the other, first they claimed that they printed the order but there was no tra... Read More »
Complaint Posted 7/30/2020
I ordered 15 custom printed t-shirts on June 29, 20. The order confirmation estimated delivery on July 7 to 8. Today is July 30 and they HAVE NOT EVEN SHIPPED. I contacted customer service SEVERAL TIMES via phone and email. Every time they will sa... Read More »
Complaint Posted 7/29/2020
Imprint does not last, company does not stand by their product
We ordered mugs for a trade show. We understood the only limitation was not to machine wash. We used them for about two weeks and handwashed every time, the logo which is basically a superficial sticker started to fall off. We contacted customer... Read More »
Complaint Posted 7/21/2020
Poor service
I ordered 100 item#HBND005 Gaiters for my employees. First they were to be delivered 7/17, I chatted with them for an update on 7/16. They tell me they are backed up in production and they won't be delivered until 7/24 and gave me 10% discount. No... Read More »
Complaint Posted 5/22/2020
DO NOT BELIEVE THEIR POSTED ESTIMATED DELIVERY DATE Ordered "Good Value Hand Sanitizers" on May 01, 2020 with an Estimated Delivery Date: May 07- 08, 2020. Today is May 22, 2020. Have called for an update on several occasions only to be told "We... Read More »
Complaint Posted 5/4/2020
Took Two Orders and Some Horrible Customer Service to Get the Order Right
The first order I received had not gone through the curing process and the imprint washed off all of the glasses, both in the dishwasher and when washed by hand. I had to contact customer service a total of six times to find out they were going to... Read More »
Review Posted 4/25/2020
Awesome Service
I have used DiscountMugs on two occasions: once to order bags for a conference. The bags were of high quality, excellent imprinting, and delivered early (even during the holiday season). The second time I had a need to purchase flashdrives for stu... Read More »
Review Posted 4/13/2020
Spectacular from all corners of the globe! Read More »
Complaint Posted 12/3/2019
deceptive and dishonest
20% SITEWIDE CYBER SALE EXTENDED | USE CODE: CBM20 This is the advertised discount. deceptively advertised a Cyber Monday discount they would not honor. The company attached undisclosed excessive fees to my order of printed coffee... Read More »
Complaint Posted 4/12/2018
WORST Imprint Ordering Experience
This is the WORST imprint ordering experience we have ever had. We regularly order imprinted items on behalf of our clients. From placing the order to multiple attempts to contact the art department to being told our order is in production when th... Read More »
Complaint Posted 5/23/2016
DO NOT USE THEM - This company is NOT good hey sell you JUNK and then don't help you with the problems. I did Hats, Shirts, and logo glasses and they were all NO good. Then no one helps you with the problem they just try to make you go away by ign... Read More »
Complaint Posted 6/17/2015
NO Communication
I wish I didn't Have to give them 1 Star. THEY ARE NOT A HONEST COMPANY. Ordered 1000 cooler bags for my FARM, Was told I would receive them on 2 weeks after I ordered them.... 2 weeks came and went. I need the bags for my customers. I Had to go... Read More »
Complaint Posted 4/24/2015
Worst experience with ordering and customer service
This was the first time our company ordered from Discountmugs. When we placed the order, we explained that if we didn't receive the product by the deadline, then we didn't need it. Discountmug committed to getting it to us, took our $$, but failed... Read More »
Review Posted 6/25/2014
Great Service
I have a small business doing craft shows. I order Tumblers almost every week. Manny goes out of his way to make sure I receive them in time for my show. Thank You Manny DM1435622 Read More »
Review Posted 6/25/2014
Great promotional products
My son had a fundraising project at school and we needed to purchase water bottles. I went online and found their website which had a variety of promotional products at a low cost. The item which I had purchased was eligible for free shipping and... Read More »
Review Posted 5/8/2014
Excellent Service
Although my initial contact with Discount Mugs was poor, once I spoke with Catherine in Customer Service, everything was made right. I was not satisfied with the color of the product I received and Catherine was able to replace the product with on... Read More »
Review Posted 11/8/2013
Great Product, Great Prices, Great Service!
I have to say that what could have turned out to be a disaster was not only averted by this classy web business, but handled with expedience, courtesy, humor and in a thoroughly supportive manner. We ordered, and had rush shipped, some merchandise... Read More »
Review Posted 10/29/2013
Stellar Customer Service
I have used these guys many times to print mugs (naturally), plus t-shirts, hats - all the basic trade-show giveaways. They always do a good job for the money and are my standard go-to - because they know what they're doing. Since working with the... Read More »
Review Posted 7/26/2013
Customer satisfaction
I have been using Discount mugs for serial years for 3 different agencies and I’ve never had any kind of problems. I’ve done a lot of shopping around on Pricing, products, printing and shipping. Discount mugs is top notch from the time you place y... Read More »
Review Posted 6/10/2013
Discount mugs has Great pricing and Great customer service!!
I had a problem with the color of can koozies that I ordered and Catherine from discount mugs took care of me and said that this will get taken care of and it did! She was great to work with and was very prompt and easy to work with!! Five Star on... Read More »
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Additional Business Information
Hours   Monday - Friday 8:00am - 11:00pm
Saturdays 9:00am - 6:00pm EST Live chat services 7 days a week
Phone   (800) 569-1980 Address   12610 NW 115 Avenue
Medley, FL 33178
Website Email
Contact   Amin Rahman-Ramjee Other  
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