Jennifer N.'s review of Origin PC Corporation

Origin PC Corporation

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Customer Reviews & Ratings
Complaint Posted 12/18/2017
. 1
. 0
Not so great.
Got my laptop in 2014, took a long time from when I ordered to when I actually received it. Worked awesome when I got it, but then I realized that the wireless card only had 2.4 GHz (which was not shown when I built it), so I had them upgrade the card, but now it is failing and guess what...this card is no longer made AND my system will not take another card. You would think that a $5000 plus machine would last a bit longer. Now my keyboard is dying, that's a $70 plus replacement. I am also getting weird errors, so I call in to see what is wrong, every time I call in I get a different answer, I recently reinstalled windows and guess what, still getting the errors, but now I cannot talk to anyone in tech support because they are now too busy, more like they have a skeleton crew. So much for 2/7 support. I do not think I will ever buy another Origin PC.
 
 
Business's response - on 12/20/2017
Hello! My name is Randolph and I am the Customer Service Manager here at ORIGIN PC. I want to thank Ms. Jennifer for sharing your comments. We regret that your experience has been less than positive. ORIGIN PC is always working to improve the customer experience and appreciate the feedback that you have provided. We have always provided you support as an ORIGIN PC customer, even after being out of warranty. Please feel free to contact us through your service ticket. Provide the best time and phone number to contact you and we will have one of our technicians assist you. You can also contact me at Randolph_roy@originpc.com. I am more than happy to help.
 
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Additional Business Information
Hours   Sales hours are: Mon - Fri 9AM - 10PM EST Sat - Sun 11AM - 7PM EST Tech and Customer Support is 24/ Phone   (305) 971-1000 Address   12400 SW 134 Court Ste #8
Miami, FL 33186
Website   http://www.originpc.com Email   customerservice@originpc.com
Contact   Jaime Shallenberger, Customer Service Manager Other  
 
 
 
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