Chelsea C.'s review of Hyundai Motor Finance

Hyundai Motor Finance

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Customer Reviews & Ratings
Complaint Posted 9/6/2019
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Words cannot even begin to describe how much I hate this company. I leased a 2016 Elantra, set up auto-pay and paid my bill every month. Then I started getting collection calls on bills I had already paid, when I asked them what I was late on they basically "I don't know, let me check" only to realize that the bill had been paid. Then I got a $50 parking ticket, so I paid it to the Arlington Dept of Treasury on the due date. 3 weeks later I get a letter from Hyundai Motor Finance saying I owed them for the parking ticket. I immediately called the Arlington Dept of Treasury to inform them that there was a double payment on the ticket, and they said they would mail a refund check to Hyundai Motor Finance. Months go by and the $50 parking ticket fee is still showing up on my account. I call Hyundai and ask them if they received the refund check from the Arlington Dept of Treasury and if so, could they apply the refund to my account. They asked ME to get the check # and issue date from the Arlington Dept of Treasury and give it to them. So I did. The Arlington Dept of Treasury had indeed mailed the check, and they gave me the check # and issue date - FURTHERMORE they gave me the date that it had been cashed by Hyundai! I called Hyundai and provided them with this information. They took the information and said they had noted it on my account so it could get resolved. Months go by.... still on my account. So I call again. They said they would send the information to their citation department for resolution. Months go by....still on my account. I call again. They said I needed to physically mail in all documentation so they could resolve it. So I called the Arlington Department of Treasury to get a copy of the check they mailed, they sent me a full front and back image of the check that had been cashed by Hyundai. I sent this and copies of every single shred of documentation related to the case. Months go by... still on my account. NO ONE from Hyundai Motor Finance has contacted me EXCEPT FOR the collections department who called me every Sunday regarding the overdue parking ticket fee. After a year and a half of this my lease was up and I returned my vehicle. The $50 parking ticket was still on my account, so I told my lease-end advisor about the case emailed him the copies of everything I had already physically mailed, and he said he would handle it. I get my final bill.... the parking ticket is still on there... except this time its been miscategorized as overdue property tax. So I called again, told them my story yet again. When they said "oh this is showing as property tax" I said, oh yea?.. well show me the bill for exactly $50 in property tax! They of course could not show any documentation of what this $50 was for, so they said they would submit a ticket for resolution. I confirmed that they had ALL of the documentation included in the resolution request, and they said yes. Months go by....still on my account. At this point I have utterly given up, until today, when I receive a credit update notification saying that Hyundai Motor Finance had submitted a late payment on my account. My excellent credit score tanked by 79 points. I try to immediately call Hyundai to pay off my balance (to hell with the $50 they stole.. I just want this nightmare to be over) and ALL OF THEIR SYSTEMS ARE DOWN. I can't even make my "late payment" which will now probably be on my credit report for the next 7 years. I will try to get it removed, but based on my experience with this company I am likely screwed.
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Additional Business Information
Hours   Phone   (800) 523-4030 Address   3161 Michelson Drive, Suite 1900
Irvine, CA 92612
Website Email
Contact   Richard Kirkreit Other  
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